Dawn M. Sumner

904-***-**** Mobile

acpoip@r.postjobfree.com

EXPERIENCE:

HOA Administrator

Invitation Homes – Jacksonville, FL

June 2013-December 2014

Research new home purchases to ensure correct homeowners association assignment; verification that HOA dues are

current; tracking HOA violations; determining necessary action to ensure properties are free from encumbrances;

processing payment of dues and fines from HOA; communicating issues with regional leadership team. Supervise 1

associate and participated in office committee to support employee morale.

Accomplishments

Responsible for setting up system used for tracking properties and ensuring continued accuracy of data.

Skills

Microsoft Office Suite, Yardi, SalesForce

Vacation/Resort Leasing Agent

Stockton Real Estate – Ponte Vedra Beach, FL

November 2009-May 2013

Preparation of residential lease packages; responding to customer inquiries by phone, email, and walk-in; reserving

properties and sending appropriate rental documentation; processing payments made by credit card; adding and updating

property information on company website and in reservations system; communicating with property owners on current

status of property; handling or redirecting property-related maintenance issues. Current Florida real estate sales associate

license and Florida notary public.

Skills

Resort Data Processing software, Microsoft Office Suite

Administrative Assistant

Watson Property Management – Neptune Beach, FL

May 2007-November 2009

Preparation of residential lease packages; answering phones; greeting customers; maintaining database of available

properties; updating property information on multiple websites; preparation of owner/tenant statements; updating

owner/tenant information in property management system.

Senior Customer Service Representative

Citibank – Jacksonville, FL

May 1990-December 2006

Provided customer service in a call center environment. Worked various positions for different types of credit card and

calling card products. Responsible for providing accurate information, answering questions, and completing account

credits as need. Worked as a subject matter expert, participated in numerous special projects, conducted initial training for

new hires, and provided technical web support to Citibank credit card customers. TDD trained.

Personal and professional references provided on request.

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