H ENRY B. C ABUENA

**** *** ********** **. ********, TX

acpo3r@r.postjobfree.com

214-***-****

INFORMATION TECHNOLOGY MANAGEMENT

Project Management Technical Excellence Process Improvement

Resourceful leader credited with 25 years’ experience in all facets of information technology management within high profile

corporations. Collaborates with management and customers to achieve business and financial objectives utilizing a well developed

ability to define and explain technical concepts. Instrumental in streamlining and improving processes, enhancing productivity, and

implementing new technology solutions.

Management Information Systems Disaster Recovery Field Liaison

Network Engineering Data/Server Management Customer Service

Project Management Scalability and Product Staff Recruiting

Data Security Extensions &Training

Strategic Planning Software Forecasting/Budgeting

Develop/Install/Upgrade Process Improvement

Purchasing/Inventory Control

TECHNICAL SKILLS

Software:Microsoft Office, ITIL,SQL 2008,AD Management Tools, Windows Server 2008, Novell Netware 4.12 GroupWise

Citrix, WinFrame, Lotus Notes, PeopleSoft, VMware VSphere,Linux, Maximo, Remedy, McAfee, PC Anywhere,

WordPerfect

Hardware:HP, IBM,DELL, APPLE, Toshiba, Sony, Samsung, Gateway 2000 NEC

Network:Token Ring, Ethernet, IPX/SPX, TCP/IP, DNS, DHCP, Network Printing, OU's and Login scripts, Remote Access

using WinFrame, Shiva Backup using Arcserve

PROFESSIONAL EXPERIENCE

BANK OF AMERICA, Plano, TX 2003 – Present

Consultant

Supports system services to 3000+ Home Loan Mortgage Fulfillment associates, both individually and as a team leader

Provides onsite support to 100+ Home Loan Mortgage application servers built on Fox Pro database environment for a

network distributed across the US

Produces enterprise reports using SQL Server Reporting Services (SSRS) and Excel pivot tables making use of multiple

value section in parameters pick list, cascading prompts, matrix dynamic reports and other features of reporting services

Creates packages using SQL Server Integration Services (SSIS) for data extraction from Flat Files and Excel Files using a

OLE DB provider to SQL server

Key Accomplishments:

Standardized the hardware and network configuration for Home Loan Mortgage application for optimal performance by

taking bandwidth assessment of each site location, replace all non Gig hardware and reimaging the workstations with the

older build date resulting in optimal application performance and reduction in database corruption

Improved vendor’s application performance by 50% by relocating 23 Home Loan Mortgage application servers to the bank

data center, coordinating with other technology teams to setup the backend configuration, physically relocating the servers at

the new data center and configuring each virtual device to right pods

HENRY B. CABUENA Resume, Page 2

Performed upgrade of Windows Server 2003 to 2008 for all Home Loan Mortgage application servers requiring coordination

with other technology teams, travel to different sites, backup of Home Loan Mortgage application, replacement of server

hardware, and testing of the application resulting in a reduction in business risk and standardizing the server hardware

Bank of America professional experience continued…

Upgraded workstation Windows XP to Windows 7 and replaced all non standard hardware by coordinating with technical

vendors to replace the hardware, performing backup of the user profile, and providing onsite support to address any issues

resulting in improved performance of application and the standardization of hardware and operating system

Reduced security access risk by conducting global group cleanup to remove global group and users who no longer use the

Home Loan Mortgage application by creating power shell script for each user profile

SONY PICTURES ENTERTAINMENT, Culver City, CA 2002 – 2003

Consultant – Team Leader

Managed one of 5 teams of 12 technical consultants to ensure that a Windows 95 workstation / hardware upgrade project was

successfully realized improving user experience with minimal production impact

Documented step by step procedures upgrade process and piloted several users for proof of concept ensuring the upgrade was

rolled out with minimal issues

Coordinated and implemented the installation and modification of new computer hardware and software to meet the

prioritized needs of the line of business

Served as liaison between line of business and technical consultants on all matters pertaining to use of information

technology support

Developed and implemented technical procedures to ensure proper and effective installation of new hardware and software

resulting in reduced down time for the user

FOX BROADCASTING COMPANY, Los Angeles, CA 1995 – 2001

Manager of System Technology

Provided network and desktop support to 600+ users in the fast paced environment of entertainment television

Supervised desktop team consisting of 4 System Analysts supporting all hardware and software, network issues, hiring

technical applicant, budgeting, and assessment of new technology

Developed the Foxmailer website providing instant information access for Fox affiliates resulting in savings of $400,000 per

year

Reduced computer upgrade costs by $20,000 with the development of a database to track computers, printers, applications

and computer warranties

Saved $25,000 by developing a database to track incoming help desk calls and each user profile

Managed the installation, maintenance and administration of 25 Netware 4.11 servers, 6 NT 4.0 servers and WinFrame server

Led the conversion of 600 + users from Token Ring to Ethernet, documented the software installation and company e mail

policy and implemented project plans for incoming projects

Performed setup and use of backup system consisting of ArcServe 6.1 and DLT 40/80/SDLT

Tested new hardware/software and set desktop standards maintaining updates and support for non standard package including

Donovan Stereo & Piano, BIA, Easylink, Galaxy Explorer, SNAP3, Wrap and STBS.

EDUCATION & CREDENTIALS

BS, Business Administration, California State University, Los Angeles, CA (1 semester completed)

Certificate, Computer & Electronic Technology, Computer Learning Center, Los Angeles, CA

Certificate, Customer Relations, Computer Learning Center, Los Angeles, CA

HENRY B. CABUENA Resume, Page 3

Training Courses:

Novell 4.x Basic and Advanced Training Windows Servers 2003 & 2008 Basic and Advanced Training

Cisco CNNA Training SQL Server 2008 Business Intelligence Development and Maintenance Certified

Microsoft Certified Professional Compaq Hardware Certified IBM Hardware Certified

APPLE Hardware Certified Hewlett Packard Hardware Certified Toshiba Hardware Certified

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