Tyrone Antonio Savage

*** ****** ***** *****, *******, GA 30328

Cell: 404-***-**** ( E-mail: acpnza@r.postjobfree.com

Objective: To obtain a challenging position that will allow for growth in

the Computer Information System field.

Education: itt-technical institute

Duluth, GA

Bachelor of Science, Information Systems Security, pending

graduation August. 2015

Skills: Windows 2000/XP/ Vista/ 7 & 8, UNIX, Linux, MS SQL Server 2003 &

2005, Microsoft Word, Access, Excel, PowerPoint, Photo Editor,

Microsoft Outlook 365 & Publisher, Internet, Word Processing,

Networking (Dial-Up, WAN, LAN, VPN, Routers) Hardware

installation and support with Printers other hardware devices,

MS Exchange, Remote Tools (Visual Basic, GUI, TCP/IP), PC

Anywhere, Bomgar, VNC Viewer, RUMBA, Visio, Acrobat Exchange and

Reader, Micro-Station, Adobe Photo-Shop and Illustrator, SAP

6.2, Scopus, Service Desk, Active Directory, Ghosting, Active

Sync, Hot Sync Manager, Case Management, Blackberry Enterprise

Server 4.1, IPHONE, Android, WebEx Connect & Meeting, VMWare,

MAC/Apple Computers, Type 50 WPM, A+ Certification

Strengths: Outstanding Interpersonal Superior Leadership Skills

Skills Successfully Set & Achieve Goals

Exceptionally Self Motivator Excellent Organizations Skills

Extremely High Energy Level

November 2014 - Currently ThyssenKrupp - North America

Work Alpharetta, GA

Experience: LAN Engineer III (Contractor)

Provide analytical, technical and administrative work in the

design and installation of new and existing personal computer

systems, printers and RF scanning systems.

Supporting LANs, desktop and server applications (MS Windows, MS

Office, MS Outlook/Exchange and SharePoint) and related hardware

(desktops, laptops, thin clients, printers, MFPs, etc.).

Work with VMware and Citrix solutions.

Support endpoint devices in a manufacturing environment wireless

scan guns, printers, wireless thin clients or systems connected

to manufacturing equipment.

Working with networking principles as they pertain to TCP/IP

Network Operating Systems (NOS) and Windows Active Directory

(AD).

Maintaining of Windows security as it pertains to both NTFS file

security as well as AD Group membership.

Setup of NOS services such as DNS, DFS, WINS, DHCP, IP Printing,

IP Addressing, subnetting, routing, etc.

Support users with Citrix or Virtual Desktops environments,

enterprise wide architecture, application deployment and

security.

Knowledge of enterprise Windows based electronic mail systems

such as Microsoft Exchange/OWA, Lotus Notes, GroupWise, etc.

Experience with imaging systems such as SCCM, MDT, Symantec

Ghost, Altiris, etc. for Operating System deployment.

Experience with automated application deployment and patching

through SCCM

Experience managing intrusion tools (anti-virus, malware, spam

prevention, etc.).

Maintain SLA's required by LAN Engineers

Work terminal emulators, SAP GUI, Hyperion, etc.

Experience: Extensive experience with fat (PC and laptop) and thin client

technology and management.

March 2013 - September 2014 Ventyx

Sandy Springs, GA

Sr. IT Support Engineer (Contract/Perm.)

Directly support Tier 1-2 issues for a company of 2500 users

globally.

Lead technician on Microsoft 360 roll out for North America.

Manage Jr. Desktop Engineers.

Implemented and revised KPI's

Maintain SLA agreement set for Desktop team and ran reports

every month.

Replace and repair failing Mac and Microsoft OS laptops and

desktops.

Supported and manage Macbooks, mac computers, ipad, & iphones,

anywhere from purchasing, imaging as well as configuring them

for end-users.

Create/Manage users and computer accounts with Active Directory.

Support all video conference network, all hands, executive

conferences.

System management through KBOX and SCCM 2007 including software

deployments, reporting and inventory management.

Global ticking support on Remedy Force supported by sales force.

Built windows XP and 7 images and continually improved on

existing images substantially improved image deployment

process, decreasing deployment time by 50% Developed image

build and deployment technical documentation for distribution

throughout IT organization.

Trained and mentor member of the Deskside Support Team in

technologies and departmental procedures.

Act as a technical and procedural resource for Deskside and

Service Center team.

Work Manage print servers, printer setup and troubleshooting for

Experience: North America.

Develop and execute migration plans to keep equipment and

software current.

Configure Blackberry Enterprise Server accounts

Administrator on configure, Setup and distribute as well as

support IPhone, IPad, Androids phones for all users.

Responsible for and manage security access to corporate office

Distribute new access badges for new hires and adjust security

access to existing users badges Install Security Management

Software "Entrapass" as well as manage reports.

December 2011 - December 2012 Americold Logistics

Sandy Springs, GA

Sr. End User Computing Support Engineer (Contractor)

Provide analytical, technical and administrative work in the

design and installation of new and existing personal computer

systems, printers and RF scanning systems.

Email Migration Coordinator - completed the

installation/confirmation/conversion of 500 corporate wide email

users migrating from Lotus Notes to Exchange 2010.

Shortel support lead responsible for deployment, installation,

and software/hardware technical support for over 500 Shortel

655/230g phones company wide.

Implemented as well as revised KPI's.

Responsible for analyzing and solving personal computer-related,

printer and RF scanning problems including contacting vendors

for support when necessary.

Install, configure and test new and re-issued personal

computers.

Assume ownership of support tickets and respond quickly. Follow

through until the user is fully satisfied.

Maintain compliance with software licensing and inventory.

Follow policies and procedures and assist in enforcing

Computer/Electronic Communications/Voice Mail policies.

Train users in the use of equipment and software allowing the

users to become increasingly self-sufficient.

Ran and maintain reports for SLA'S

Develop and execute migration plans to keep equipment and

software current.

Responsible for security, integrity and reliability of personal

computer systems.

Perform other duties and assists other staff as necessary or as

directed by management. Operate under irregular work schedules

as needed and provide off-hours technical support.

Support end-users on a day to day basis via phone, email, remote

support and personal contact.

June 2009 - December 2011 DHL Global Mail

Forest Park, GA

Sr. Application Engineer (Contractor)

Support end user workstations, laptops, printers, wireless

communications devices and proprietary applications via phone,

email and remote access.

Create and update knowledge base entries and frequently report

incident templates for end users self service in ticketing

application.

Responsible for proprietary legacy and enterprise software

updates .

Responsible for routing and solving software issues locally and

globally.

Responsible for ordering all IT Equipment from system called

"GET"

Configure desktops and laptops by renaming, adding to the

domain, and installing the necessary software upon request.

Administration of Active Directory (2000/2003) Servers, Exchange

Server, Blackberry Enterprise Server, Citrix, and Novell Server.

Responsible for configuring and troubleshooting issues for RIM

Blackberries.

Provide administrative support for Salesforce.com users.

Support all Main Frame, SQL Database, and Windows based

applications.

Installation and Support of SAP applications.

Revised KPI's once I exceeded metrics.

Utilize Cisco Agent and Cisco IP Communicator.

Support multiple phone devices such as blackberries, iphones,

Androids, etc.

Support Cisco WebEx Connect & Meeting.

February 2008 - March 2009 Fidelity nat'l Info. Services (FIS)

Norcross, GA

Technical Support Analyst

Provided day to day support to multiple bank reps and or IT

representatives all across the US via email, phone and remote

access using BOMGAR.

Uses fact-finding techniques and analytic tools to identify

problems.

Supported multiple applications pertating to the Tellerplus

Software.

Performed upgrades to bank servers and pc's on a daily basis.

Explained to representatives the cause of discrepancies on

customers accounts and walked them through resolving the

problem.

Updated SQL Servers via remote sessions

Recognizes the need to escalate problems to a higher level.

Takes personal ownership for problems

Documented all calls in case management system.

Created new bank branches using SQL Server and Tellerplus

Applications.

Effectively created and manage knowledgebase.

Supported and troubleshooted Canon and HP printers.

January 2007 - December 2007 EIS, inc.

Atlanta, GA

SAP Support Analyst (Contractor)

Provide customer and technical support to end-users via email,

telephone logging calls using Track-It log system.

Created and granted logon access to new SAP users.

Managed Knowledgebase to add new solutions to existing

databases.

Effectively troubleshoot, analyze, and research multiple issues

relating to SAP and printers in the event to resolve them.

Review monthly reports pertaining feedback from end-users

support.

Configure software settings for new UPS computers to maintain

link to SAP.

Implement upgrades to SAP applications.

August 2006 - December 2006 Sage Software

Lawrenceville, GA

Software Support Specialist (Contractor)

Support ACT software, Contact and customer relations management

solution.

Provides technical/customer support for individuals, small

business and corporate workgroups

Offered prompt and accurate technical support by using first

contact resolutions

Effectively responds to questions, problems and request to

exceed client satisfaction

Ability to empathize with customers and exemplify strong

customer service skills

Capable of troubleshooting and providing remote access to

resolve sensitive issues

Supported hardware and software configurations in a windows

environment as well as walking customers through installing

printers and clearing printer jams.

Support upgrades, installations, conversions, synchronizations

and network configurations etc.

Provides maintenance and repair for corrupt databases using the

diagnostic utility

Work with support level II team to resolve problems and suggest

updates for knowledgebase articles

Offer solutions to database customization and recommend product

upgrades and 3rd party add-ons

Logged and tracked calls using Scopus call tracking system

References Upon Request

Contact this candidate