Donald C. Lynch

***** ******** ** ******* ** ****7

Ph: 704-***-**** E:acpnxt@r.postjobfree.com

Solutions-oriented IT Systems Engineer and Administrator with notable success directing a broad range

of corporate IT initiatives while participating in planning, analysis and implementation of information-

security solutions and systems administration services in direct support of business objectives.

• Track record of increasing responsibility in secure network design, systems analysis/development

and full lifecycle project management.

• Demonstrated capacity to implement innovative security programs that drive awareness,

decrease exposure and strengthen organizations.

• Hands-on experience deploying all stages of system development efforts, including requirements

definition, design, architecture, testing and support.

• Outstanding systems administration abilities; able to coordinate, direct and implement hands on

all phases of project-based milestones, and technical/business specifications; as well as

troubleshooting operations issues and investigating root cause.

• Adept at developing effective security policies and procedures, project documentation and

milestones, and technical/business specifications.

Professional Experience

Chiquita Brands,

Windermere,FL

SCCM ENGINEER April 2015 -

Present

• Converted Packages into the new application model

• Assisted with uninstall packages and applications to remediate True Up issues with Microsoft

licensed products

• Create, design and troubleshoot any OSD issues and configurations.

• Patching of servers and workstations and troubleshoot any wsus and or server issues.

• Assisted with providing logs and troubleshooting application issues on server side.

• Leveraging Powershell for application packaging and deployments as well as all SCCM

administration functions.

• Created app catalog for self service of application installations to select IT End-Users.

TIAA-CREF

Charlotte, NC

SCCM ENGINEER January 2014-April

2015

• Installed and configured SCCM 2012 and created packages for application advertisements as

well as manage SCCM day to day activities.

• Managed WSUS for updating of all workstations and servers

• Designed and implemented a multiple application deployment for different Lines Of Business and

automated in the OSD using SCCM and Powershell

• Assist with Update issues as well as any infrastructure issues with SCCM

CHS America St. Petersburg, Fl May 2012- January 2014

SCCM Systems Engineer

• Created the entire SCCM infrastructure from the ground up. Including Primary server,

Management point, 3 distribution points, WSUS and SCUP roles.

• In charge of enterprise images including development and deployment

• Designed, configured and documented the entire imaging process for the company with MDT.

• Scripting global gpo-s

• Installed and configured SCCM 2012 and created packages for application advertisements as

well as manage SCCM day to day activities.

• Managed WSUS for updating of all workstations and servers

• Server patching

• Troubleshooting all 1, 2nd and 3rd level tier desktop issues including Microsoft office and several

in house applications.

• Assisting in VM backups and DFS backups with DFSR (replication).

• Deploy virtual-machines, Terminal Service software, InMage, Shadow Protect, Veeam,

Solarwinds, Fortigate, Scripting (VB, Powershell), Cisco IOS (Switches, Routers, VPN

Appliances,), and Cisco UCS.

Wachovia/Wells Fargo N.A., Charlotte, NC May 2006 -May 2012

Computer Operations Analyst 3, promoted to Technology Operations Lead (COA4) in DTO

Awards:

• Promoted to 1 Technology Operations Lead (COA4) in 2010

• 43 Shared Success Awards

Key Contributions:

• Responsible for the operational management of the technology production environment

command center while coordinating the monitoring and resolution of complex production,

application, and system problems in compliance with service level agreements (SLAs).

• Assisting in scheduling daily team duties and activities to ensure coverage and to ensure the data

center commitments are met

• Consulted with support groups on new systems while overseeing changes to the production

environment including reviewing in detail, and identifying and working with requestor to resolve

potential conflicts and assigning task to implementation team

• Mentors and trains other command center analysts, attends root cause meetings with

management and support teams, and reports issue status to the Senior Management Team.

• Reviews, updates, and/or writes daily documentation for shift transitions, as well as processing

procedures within the command center for production processing and backup/contingency.

• QA audits and assured all processing procedures and documentation within the data center were

maintained

• Developed training schedule as well as provided leadership, training and guidance to lower level

computer operations staff

• Monitoring multi-platform operations within the production environment for Distributed Technology

Operations (DTO)

• Interpreting alert issues and resolving, coordinating resolution to more complex production

application and system problems to ensure that the data center service commitments are met

• Run bridge lines and serve as the primary focal point for all support groups

• Perform diagnostic testing, identify production problem patterns and relationships

• Resolve issues to avoid impacts to system performance

• Analyze work flows and procedures, recommend and implement changes to the production

environment

• Review, update and write daily operational documentation for shift transition as well as

processing procedures/documentation within the data center for application processing and

backup/contingency

• Monitored over 45 thousand servers, averaging 25 thousand alerts weekly

• Troubleshoot problems related to OS and Hardware

• Support of Applications used in the Distributed Environment

• Facilitate scheduled BDF activities

• Filled in for shift manager various nights due to operational needs

Florida Department of Transportation, Deland, FL April 2005 - April 2006

Systems Administrator

• Held accountable for hardware, software, and user support for 5 remote locations consisting of

over 300 PCs and 16,000 users; which included deployment, patching, backup, reimaging,

security, user access management, user training, remote control support, etc.

• Utilized Microsoft Outlook, NT, and 2000 Server, as well as Windows XP and 98 workstations,

Peregrine for hardware troubleshooting, and Lotus Notes administration when necessary.

Additional Experience

Walt Disney World, Lake Buena Vista, FL July 1988 - February 2005

Guest Service Manager

Premier Vacation Homes, Kissimmee, FL April 1997 -

April 1999

IT Support Consultant

Key Contributions:

Technical Proficiencies

Platforms: UNIX (i.e. Solaris, AIX, HP-UX), Linux (Red Hat, Ubuntu, SUSE), Windows

(95/98/NT/2000/2003/2008/XP/Vista/7), MacOS, and more.

Networking: TCP/IP, IPX/SPX, Ethernet, VPN, SSH, Wireless (802.11b/g/n with WEP/WAP/TKIP),

VOIP, Cisco Routers/Switchs and more.

Languages: C++

Tools: Tivoli, Checkpoint Firewall, HP OpenView, Remedy, Sitescope, Netcool, Lotus Notes, Microsoft

Office, and more.

Services: Sendmail, BIND, Apache, FTP, Websphere, Netscape Enterprise, IPlanet, MySQL, and more.

Education and Credentials

Bachelor of Science in Management Information Systems with Minor in Finance

Florida Southern College - Lakeland, FL - 09/1999 - 12/2003

Professional Training And Certifcations

CompTIA A+

CompTIA Network+

MCP (Microsoft Certified Professional)

MCTS (Microsoft Certified Technical Specialist)

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