RAUL CASTRO

**** ** **** **. *****, Fl. ***** 954-***-****

acpnxc@r.postjobfree.com

Highly motivated and result-oriented professional with exceptional

leadership and communication skills. Seeking a professional career position

that offers an opportunity for dedicated services as well as personal and

professional growth.

Professional Experience and Accomplishments

Teleperformance - N. Lauderdale, FL

Comcast

ACCM-Assistant Call Center Manager

5/2014-2/2015

. Served as an ACCM-Sales to a staff of 125 Sales associates involving

in training, motivating, and monitoring technical support calls.

. Worked a partnership with the business clients to understand the

business client's strategies, goals and objectives developed new

business processes to meet changing business requirements.

. Acted as a liaison between business units within Teleperformance and

consult with project and department leaders to identify, analyze and

evaluate business issues.

. Maintained control of task, projects and resources to ensure

completion in a timely, quality manner.

. Managed process audits and reviewed to ensure quality and consistency.

. Motivated associates to make sure they were adhering to the policies

and procedures.

HR Coordinator

7/2011-5/2014

. Recommend and assist in the development and implementation of

institutional human resource policies, rules, procedures and programs.

. Investigate proposed legislation related to specialized areas and

makes recommendations for compliance.

. Advise departments regarding policy and rule interpretations, staffing

and related personnel problems; counsel applicants and employees on

human resource policies, rules and procedures.

. Conduct research, analysis and studies on issues and problems related

to specialized functional areas and recommend solutions.

. Offer advice and direction to management on the appropriate

disciplinary action, including the preparation of documentation;

investigate, mediate and propose settlements of employee complaints

and grievances.

. Provide counsel to management and staff on employee benefits including

insurance programs, financial planning and retirement.

. Prepare reports, stats, forms, employment verification letters and

other required documents.

. Assist with the updating of company policy and procedures with

revisions when needed to ensure compliance with

employment guidelines and laws.

. Special projects and other duties as assigned.

Director of Recruiting for Teleperformance ASD

2/2011-7/2011

. Develop relationships with community partners.

. Actively work with community resources to understand hiring trends and

develop strategic hiring plans.

. Must ensure recruiting, screening and hiring standards are maintained

and adhered to in assigned sites.

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. Maintain performance measurement reports for individual recruiters

besides your assigned region.

. Actively seek new recruiting strategies that continually replenish the

candidate pipeline based on market conditions and skill sets needed.

. Manage the marketing campaign for ASD, including radio, newspaper,

online and job fairs.

. Grow a robust recruiting department by using best practices and

processes.

. Attend client presentations and effectively represent the recruiting

division.

. Support recruiting offices with necessary duties as needed.

. Ensure new hire orientation class lists are accurate and complete.

. Observe new hire welcome program and coaching recruiters through

opportunities.

. Monitor hiring process.

. Monthly audit new hire documents to ensure accuracy and compliance.

. Work with operations, client services, WFM and training to

ensure hiring standards are met.

. Develop strategies to further reduce 90 day attrition.

. Conduct weekly staff meetings to further develop the team and provide

necessary updates.

. Attend Job fairs and local events as needed.

. Manage corporate level recruiting in assigned region: posting

positions, screening and initial interviews.

. Performs other related duties and assignments directed by supervisor.

Recruiting Manager

3/2007-2/2011

. Identified the real hiring problems. Quickly understanding the hiring

challenges the company was facing, and with key company leaders put

together an aggressive recruiting plan.

. Prepared a process flow chart of the hiring process. Worked with the

Accounts and IT, prepared an end-to-end process map of the company's

hiring process.

. Met with all Team managers totally involved. Quickly determined the

general ability of team managers to both assess candidate's competency

and recruit top performers. Began the implementation of necessary

training. Worked with the senior executive team to upgrade the

importance of hiring to ensure line manager buy-in and commitment.

Comcast

Team Leader

7/2002-3/2007

. Served as a Sales Team Leader to a staff of 20-25 sales associates

involving in training, motivating, and monitoring technical support

calls.

. Managed process audits and reviewed to ensure quality and consistency.

. Monitored and audited calls to determine technical staff performance.

. Worked a partnership with the business clients to understand the

business client's strategies, goals and objectives developed new

business processes to meet changing business requirements.

. Acted as a liaison between business units within TAG and consult with

project and department leaders to identify, analyze and evaluate

business issues.

. Maintained control of task, projects and resources to ensure

completion in a timely, quality manner.

. Assisted in training and preparation to a new staff including setting

up of log-ins, databases, and attendance.

. Motivated associates to make sure they were adhering to the policies

and procedures.

. Provided floor support and "walk through" to answer questions and

troubleshoot issues.

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Education

Mercy College, Irvington, NY

1995-1996

Major: Criminal Justice Minor: Business

Culinary Institute of America, New York, NY

3/1996- 3/2000

Major: Culinary Arts

Skills

Knowledgeable in operating systems for PC, able to work with MS Office,

Excel, Word and Power Point. Familiar with all Human Resource

functionalities I-9s, W-4s, FMLA, Leaves of Absences, Benefits, Worker

Compensation, and Payroll, able to navigate through several versions of

ADP. Experienced with managing and maintaining small teams, responsible for

running daily reports and hiring new hires. Able to work in a lot of high

stressed situations, working under pressure and very good with multi-

tasking.

Contact this candidate