Martin E. Singleton
Columbus, OH 43240
Cell 614-***-****
Home 614-***-****
acpnwo@r.postjobfree.com
Experience:
Key Competencies:
• Resource Management
• Team Building & Leadership
• Change Leadership
• Incident and Problem Leadership
• Security Leadership
• Application Performance Monitoring Leadership
• Application Development
• Service-Oriented Architecture
• Enterprise Implementations
• Software Development Lifecycle, Waterfall
• Release Management Leadership
• Project Management
• Offshore Development Operations
Affinion Group, Westerville, OH
Affinion Group is the global leader in customer engagement partnering with over 5300 clients including
major financial institutions, providing over 300 benefits in a range of products including protection,
leisure, travel and shopping. Affinion supports approximately 65 million members worldwide.
October 1999 to April 2015
Senior Manager Development & Operations groups – May 2006 to April 2015:
• Led production stabilization efforts which reduced system outages from one a week to one every 5 to
6 months. Worked with architects, project leads, developers and project managers locally and
remote to deliver redesigned applications.
• Asked to lead business critical efforts to a successful completion when they stopped making
progress. Engaged infrastructure resources, architects, leads and developers to complete the efforts.
• Mentored direct and indirect reports by providing them development opportunities outside their
normal job responsibilities.
• Led Payment Card Industry, PCI, compliance for the Membership IT division providing
configuration information and documentation in line with consumer privacy and corporate goals.
• Attended calls to resolve production issues. I was the incident and problem management contact for
the Membership IT division, providing incident details, attending follow up meetings and reviewing
documentation and corrective actions that resulted from the issues.
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• Reported production issue progress directly to CTO and CIO verbally and via email and provided
any clarification that was requested. I talked to the CTO and/or CIO at least once a week to discuss
issues or preventative actions.
• Acted as the Change Management lead for the Membership IT division, reviewing software and
hardware change requests that impacted Membership systems.
• Managed diverse support teams of up to 19 JAVA and .NET development resources. We used
Oracle’s WebLogic product as our containers for our JAVA web services.
• Reviewed project requirements with business analysts, solution analysts and architects to ensure
everyone was clear on what was being requested.
• Led the effort to install DynaTrace and instrument monitoring to provide application performance
monitoring and pinpoint issues, which moved the team from reactive to proactive.
• Designed DynaTrace monitoring, dashboards and incident alerting.
• Performed in-house training sessions for DynaTrace configuration and monitoring.
• Worked with business partners in several locations to assign priorities and resolve conflicts. At
times my team was responsible for North American and International development and support.
• Participated in several projects as a member of the steering committee. I also sponsored several
projects as the business owner.
• Worked with project managers to ensure correct resources were assigned to projects and also provide
support resources the opportunity to be involved in projects.
• Initiated a weekly meeting between QA and support teams to ensure any changes being completed
by the support teams were properly verified before installing into production.
• Tracked system availability and performance for monthly metrics reporting.
• Developed goals and performed annual performance reviews for direct reports.
• Reviewed resumes and interviewed candidates for open positions.
• Developed and maintained on-call rotations. Successfully combined two different on-call rotations
into one when the resource pools for both teams shrank.
• Developed internal and professional training plans for resources and worked with appropriate groups
to provide training.
• Forecasted monthly capital vs. expense hours for my team. We had monthly targets that needed to
be met and if we didn’t meet the target with business initiated projects we would work on IT initiated
projects.
• Initiated and led biweekly team meetings and promoted a team atmosphere.
• Initiated and led a monthly meeting with Architects, leads and infrastructure teams do discuss any
ideas and options to improve the environments.
• Worked with leads to identify tools for mobile application development.
• Promoted to Senior Manager in March 2013.
Project Leader Web Systems, Product and IVR Operations groups October 1999 to April 2006:
• Managed diverse support teams of up to 9 C# .NET, JAVA and Fortran developers.
• Developed code for web sites using ASP and Java Script.
• Developed Availability Tracking prototype using C# .NET and Microsoft Office. The application
generated Excel spreadsheets and Word documents.
• Developed Monthly Metrics application using C# .NET, Oracle and Microsoft Office. The
application generated Excel spreadsheets and graphs and sent them via email.
• Developed vacation tracking application using C# .NET, Oracle and Microsoft Office. The
application generated Excel spreadsheets.
• Converted Generic Product Server transactions from Fortran to C++ using Tuxedo.
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• Worked with business partners in several locations to assign priorities and resolve conflicts at times
my team was responsible for North American and International development and support.
• Tracked system availability and provided monthly reports to business owners. As part of the client
contracts we were required to provide system availability to our clients each month. These reports
were used for that purpose.
• Developed and maintained on-call rotations.
• Acted as the Change Management lead for the Membership IT division, reviewing software and
hardware change requests that impacted Membership systems.
• While on-call, I Performed software installations and verifications for various environments
consisting of Windows ASP, Java Script and VMS FORTRAN.
• Created weekly install plan for all web site installs consisting of 5 major product areas (Auto,
Leisure, Protection, Shopping and Travel).
• Participated in support on-call rotations.
• Resolved software defects in diverse systems such as Fortran, C++ and Java Script.
Pillai Software Solutions & Consulting, Inc., Columbus, OH
Pillai Software Solutions is a local consulting company with 10 resources concentrating on software
development.
August 1997 to August 1999
Senior Systems Analyst:
• Contracted to Qwest Communications
o Worked as a development resource to convert the billing software from COBOL to C
o Worked as a development resource on the project to upgrade the VMS operating system
o Worked as a development resource on the project to perform year 2000 date readiness
• Contracted to Air Touch Cellular
o Worked as a developer to make enhancements to the cellular billing applications
o Worked as a developer to create generic reusable DCL procedures for batch job streams
o Worked as a support resource to research and correct software defects
U.S. Steel, Gary, IN
U.S. Steel is the largest steel manufacturer in the United States and the Hot Strip Mill in Gary is the
premier Hot Strip in the United States. U.S. Steel is a global company with the capacity to produce 27
million net tons annually.
June 1988 to July 1997
Process Control Engineer - Hot Strip Mill:
• Managed Hot Strip Mill computer systems, LAN and WAN. I was responsible for the Maintenance
of the desktop computers and network configuration.
• Performed operating system upgrades, which included General Electric’s Distributed Micro
Controller rebuild and redeployment.
• Worked with Digital/HP on maintenance schedule, hardware upgrades and software licensing.
• Worked with a contractor to automatically load hot strip mill data, for each slab of steel as it
progressed from the furnaces to the coilers, into an Oracle database for analysis and reporting.
• Worked with General Electric on multi-year mill modernization project.
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• Combined functionality of two systems into one reducing hardware requirements and reducing
hardware and licensing expenses.
• Provided support and guidance to fellow employees.
• Developed new software, enhanced existing software and corrected software defects.
A.C.A. Calumet, Highland, IN
A.C.A. Calumet is a local contracting company with approximately 30 employees. The major client of
A.C.A. Calumet is U. S. Steel.
May 1984 to May 1988
Process Control Engineer:
• Contracted to US Steel as a Process Control Engineer
• Worked as a support resource to research and correct software defects
Education:
Purdue University (North Central), Westville, IN
May 1984
Associate Degree, Computer Technology
GPA 3.2 / 4.0
Professional:
Corporate Coaching, Time Management, White Belt Training
References:
Available upon request