PROESSIONAL SUMMARY & EXPERTISE

Certified QA Tester and Application Support professional with experience in

manual, regression and integration testing CST Certified Software Tester,

Wrote and executed test cases and end-to-end functional scenarios to

thoroughly exercise the system. Documented system code bugs which assisted

the project team in reproducing the system issue(s) at hand. Provided bug

and defect testing services.

QA Tester Application Tech Support Industry Technical

Certified Support Level I and Expertise Skills

Software Tester II Summary

Manual, Oracle Desktop Automotive Oracle OEM

Regression, Enterprise Laptop Risk BugTracker

System, & Management HP211 PDA Management CARS

Integration Systems Mobile device Financial TOAD

Testing FTP data Credit Card Visio

expertise transfers Microsoft's POS PcAnywhere

Smoke Testing My SQL Active Sync Retail Go to assist

SpiraTeam Citrix 11 HP Ipaq 211 HealthCare Remote CE

Snagit FoxPro Technology display

PrintProKey WEBEX

GOToMeeting

HipChat

TECHNICAL SKILLS

Testing Tools: BugTracker, CARS, TOAD

Software: Jira, Spirateam, Snag IT, Paint, Lexcel, Outlook and Visio

Professional 5.0, Internet Explorer 10.0; 11.0, Microsoft's

Active Sync, AutoVision Proprietary Auto Inspection & Auto Loan

Banking Audit Software, Health Care Technology software

Languages: SQL Queries, VB.NET, XML, HTML,

Database: SQL, Oracle Enterprise Management OEM, Java

Operating

Systems: Mobile OS, Microsoft Office XP Professional, WIN CE,

Windows 2000

Professional, Windows VISTA, Windows XP Windows 8,

Windows 9

Hardware: PDA Mobile OS Devices: HP2410, HP211, Socket Mobile Device, POS

devices, IPad mini

PROFESSIONAL EXPERIENCE

Connecture- Sr Quality Assurance Analyst

February 2013-Present

. Created Functional test cases using SpiraTeam in accordance with the

requirements documents

. Created test cases using Waterfall methodology

. Worked closely with the Business Analyst and development groups during

the testing efforts to ensure a quality product will be delivered to

the client

. Created documentation for all defects created by providing clearly

documented steps to reproduce each defect.

. Logged defects in SpiraTeam and Jira

. Tested User Stories provided by the Business Analyst using Agile

methodology

. Executed test cases using hybrid methodologies of Agile and Waterfall

. Performed Smoke Testing of the application at the release of each new

build to QA

. Performed UAT testing in clients UAT environment to ensure a quality

product is being delivered according to the specifications

. Assisted Business Analyst in providing client demos

. Tested and triaged UAT defects submitted by the client or provided

details stating the issue logged is working as designed.

. Attended Sprint daily meetings

World Pay- Sr Quality Assurance Analyst

November 2011- February 2013

. Creating functional test cases and test scripts in accordance with the

requirements document

. Reviewing code before new code is deployed into the QA environment

. Worked closely with developers to review requirements documents

. Executing test cases and test scripts

. Creating test scripts using Lexcel Simulator

. Recording defects in Change Point and JIRA

. Performed testing of ATM and POS network on various devices

. Verifying message format of transaction from POS service to host to

issuing network

Quality Assurance Analyst- Data Scan Technologies

June 2009-2011 (Contract Position)

. Creating and executing test scenarios and test cases and developing

the data to support them

. Performing System and Integration testing to ensure software products

conform to requirement and functional specification

. Recording defects in tracking tool and clearly communicating the

problem, steps to recreate the problem and the expected results as

defined in the test case

. Identify, analyze and document defects or other anomalies discovered

in software products

. Smoke testing of application before release to production

. Assist client users and testers in development and execution of test

cases during User

Acceptance Testing process or as defined by the project plan

. Understands Use Case methodology and can translate use cases into

detailed test cases

. AdHoc testing

. Performing regression testing on application after code changes

. Performing Browser compatibility testing on various platforms

. Assisting with creating User Requirements Documentation for clients

. Manipulation FoxPro database files as needed

. Support of Windows XP and Vista operating systems as needed

. Creating and executing SQL scripts to include but not limited to

updates

. Testing the FTP process of clients ACH files

. Application support of proprietary integrated applications

. Configuration of client set up on backend (oracle) and front end

. Executing various SQL scripts to update client's data

. Performing verification and validation of data in Oracle 11 database

Application Support/UAT TESTING IDR FleetCor

December 2008-June 2009 (ContractPosition)

. Support of proprietary POS application

. Configuration of site set-up

. Conversion of data from Mtran application to Web based application

. Created user documentation for application

. Consult with client to identify current operating procedures and to

clarify software solutions

. Provide frequent communication with the client regarding the status of

outstanding support requests

. Assisting with AR or billing system on web based application

. Assisting with setting up features within the application to meet the

clients needs

. Assisting clients with navigating through the application from the

user level

. Creating User Acceptance test cases

. UAT testing of application

. Running reports off Oracle based tool called DataMart

. Ad_hoc, smoke testing

. Creating UAT test Plans

. Installation of Citrix Client

. Creating documentation for knowledge base

Application Support Monarch Solutions: Radiant Systems Alpharetta

Georgia

November 2007-Nov 2008

. Support proprietary POS software.

. Remote connection to site for correction of hardware and software

issues

. Configuration of POS software files.

. Support of the Radiant Theatre Management Systems back office software

. Query My SQL database for employee account status and other issues

. VNC for connecting to servers and other devices at the specified site

in order to correct any software issues

. Exported files for Theatres website.

. Black Box testing of proprietary Application

Quality Assurance Analyst Tek Systems: Macy's Systems & Technology

June 2006 - January 2007

. Wrote functional test cases for mainframe and various web based

proprietary retail industry applications

. Created and executed system test cases and provided Data Validations

for the (HST) Home Store Transaction retail team

. Performed Regression testing for change controls for the consolidation

of US regional retail transaction data into the new Macy's home office

database

. Functional testing of proprietary application based on the systems

requirements document

. Documented, tracked and reported code bugs in issue tracking log

system

. Worked with developers to resolve defects and issues; Manually tested

web based applications for various retail clients

. Participated in specification meetings and requirements analysis

meetings; Advised and recommend application enhancements to reflect

project specification

Quality Assurance Analyst AutoVIN Inc,

2005-2006

. Performed end-end testing on AutoVision Proprietary Auto Inspection &

Auto Loan Banking Audit Software

. Performed Regression testing on application software

. Created and executed test cases based on Requirements Document

. Reported bugs and defects in proprietary tool called BugTracker

Application Support Specialist AutoVIN Inc,

2003- 2005

. Monitored and maintained (OEM) Oracle Enterprise Management Jobs to

validate successful FTP to transfer the XML files to transfer the

automotive audit and inspection data

. Validated and tracked active data batches for data configuration team

. Identified, resolved and configured software system configuration

issues

. Supported automotive inspection systems and websites for internal and

external customers

. Escalated software, network, and wireless connectivity issues to Level

III network engineering team

. Project managed and supported applications by customizing and creating

customized application solutions across all levels and departments

such as account managers and Project Managers

. Supported and assisted Quality Assurance with testing and deployment

of customized applications.

Technical Support Analyst - Nationwide AutoVIN Inc,

2002- 2003

. Coordinated the implementation of Inventory Control

Procedures

. Documented all field support hardware inventory for

Automotive Field Inspectors and Clients such as Honda,

Adesa Inc.

. Created, implemented and executed new asset inventory control process

and legal documentation which protected the company assets.

. Created, documented, resolved, and tracked Level I and

Level II technical and applications support issues

. Provided Remote system administration and system configuration Field

support of hardware and proprietary software

. Documented, Tracked and reported calls and created

documented SalesForce.com

. Ordered technical equipment for all hardware according to software

specifications

. Documented all support calls using support force software

. Created user accounts for all new employees as well as deactivation of

accounts as needed

. Installed, supported and maintained AutoVision proprietary software on

handheld wireless computers and various PDA devices

. Supported software installation of PDA devices for Management

. Assigned rights permissions and shares of company data which resulted

in security of Network

. Manipulated data file in the VB.Net application

. Supported Hand held device using Windows CE

CSR American Express, Greensboro NC

1994 - 2001

. Provided excellent customer service in a call center environment.

. Created win-win solutions for credit card client issues and disputes

. Established computer network Established pilot team for

troubleshooting software issues with company software

EDUCATION AND INDUSTRY TRAINING

Georgia Gwinnett College Bachelors Degree

Currently Pursuing

Software Tester Support, Inc. QA Tester - CST Certified Software Tester

2009

Kennesaw State University CE - Creating User Requirements Documents

2007

Kennesaw State University CE - SQL

2007

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