JAMIE S ETTER

*** ******* ****, ***********, ** *7036 phone: 717-***-**** acpnia@r.postjobfree.com

PROFESSIONAL SUMMARY

Excellent communicator with 15 years experience in demanding call center environments as a Customer Service

Representative and Human Resources Assistant. Patient and empathetic individual with extensive background in

conflict resolution and customer care. Previous Medicare Provider Enrollment Specialist with expertise in delivering

support services and resolving customer complaints. Trained in medical terminology, Medicare Part B and PA

Workmen's Compensation. Exceptional computer aptitude and telephone etiquette. I strongly desire a career role

assisting people every day by computer, phone, interacting with other team members and utilizing critical thinking

and leadership skills.

SKILLS

• Attention to each detail

• Critical thinking

• Types 90 WPM

• Knowledge of construction staff, scheduling jobs, meetings and keeping reports

• Workers’ Compensation, Medical Terminology and Medicare Part B knowledge

• Quality assurance

• Preparing packets and lessons related to construction jobs and staff meetings

• Scanning, Faxing, Phone, Filing and organizing projects with field personnel

WORK HISTORY

Administrative Assistant, 02/2015 to present

Inclinator Company – Harrisburg, PA

• Answer all company calls and route to appropriate party while greeting new customers at reception desk

• Assemble all new job packets and complete all necessary reports included in job packets

• Distribute all company mail/process new mail with postage and packaging

• Scheduling of shipments/pickups and other administrative duties required by Inclinator Company

Medicare Part B Provider Enrollment Specialist/Customer Care Representative, 0 8/2012 to 0 2/2014

National Government Services – Harrisburg, PA

• Provide excellent customer service to suppliers regarding Medicare enrollment and benefits in an

automated customer service atmosphere

• Apply my knowledge of Medicare to customers to resolve their enrollment issues as the basis for NGS

improvements

• Gather all pertinent information to input, modify, and retrieve sensitive information and data into

electronic enrollment records

• Analyze Medicare applications and process application

• Route applications to appropriate department/Seniors

• Consistent communication and meetings with Seniors regarding personal improvement

• Review files, records and other documents to obtain information and respond to requests

Customer Service Representative, 10/2008 to 6/2012

Hoover Rehabilitation Services Inc. – Mechanicsburg, PA

• Liaison between Tyco Electronics Short Term Disability Team and Hoover Rehabilitation Services

• Consulted daily with Tyco HR departments to manage reports of injury, employee updates and terminations

• Administered disability benefits to Tyco employees in conjunction with physician reports and medical status

updates from providers

• Maintained payroll reports

• Supplied medical, financial and legal information for use in attorney matters and leave of absence reports for

Tyco Electronics

EDUCATION

Bachelor of Arts: Business Administration/Humanities, 2 000

Pennsylvania State University - Harrisburg, PA

Associate of Arts: Liberal Arts, 1996

Harrisburg Area Community College –Harrisburg, PA

AFFILIATIONS

Lower Dauphin Middle School PTO member and fundraiser

South Hanover Elementary School parent support member

The Edge Church member, Lemoyne, PA

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