Philip Bonnell

P. O. Box ****

Muncie, IN *****-*362

acpnfx@r.postjobfree.com

Phone (765) 729 –0008

v Service-Oriented IT professional.

Experience/Skills:

Indiana Office of Technology, (Dell, HP, Kforce, Phelco, Entap,

TIG, S&R Resources)

February 2011 to November 2011, August 2014 to present, Project

implementation agent - Indiana Office of Technology

v State of Indiana refresh project agent

v Upgrade client Hardware and software

v TS deployed images and software needs as needed

Statewide assignment

Eli Lilly and Company, (Hewlett Packard/TEK Systems)

April 2012 to August 2013, IT Specialist

v Migration support for Lotus Notes to Outlook transition, using Windows Desktop

Manager, Boxtone, Web desktop Manager, Webex, Service Manager 7 and ICE

v Break/Fix Specialist Blackberry TS and resolve mobile equipment issues

v Deployment Specialist PC Deploy and train equipment to existing and new users

v Direct in person support customer specialist resolve all PC and mobile

migration issues and provide how to advice

v Break/Fix and Deployment personnel fill in support

Sports Licensing Division of the Adidas Group, (Kforce)

November 2011 to February 2012, Hardware/Software

implementation agent

v Indianapolis manufacturing facilities wide upgrade

v Create Image and deploy computers and printers for IT, Sales, CS, design, finance

and manufacturing departments

v Configured, tested and upgraded software operability with SAMMS, SFA,KSA,

Contivity VPN, Cisco Any Connect,

Lotus Notes, Adobe Suites, TOAD, PRF, KIWO, Widen Vivo, Webex, KRONOS,

Net Term, SAP, FW1Client, SLD, PEP

v Configured Dell, Lenova, Apple, Zebra, HP, LXtreMe, Canon manually and with

Acronis and Microsoft Imaging

deployment management software systems

Ice Miller (Kforce)

October 2011

v Upgrade client Hardware and software

v TS deployed images and software needs as needed

IBM (Manpower)

March 2008 to April 2010 - Technical Phone Support - IBM / Apple

v Top support agent award line of business worldwide, CPU

v top support site 13 honors

v Industry top rated technical support (Apple 2005-2008)

v Served as real time analyst

v Tier I CPU support

v 98% first call resolutions

New Castle Community Schools Corporation

August 2005 to March 2008 - Network Administration - 511 Elliott Ave New

Castle, IN

v Network Application Administrator

v 38 Servers, 43 Switches, 7microwave towers, 1500 clients locale and server

applications

v 5000 users with roaming profiles 9 location MAN

v Maintained user data and backups

v Network included but not restricted to fiber, Ethernet, Wireless, Microwave

v Implemented IP Phone network

v Windows 2000 Server upgrade to Windows 2003

v Extensively worked with Active Directory, managed network via remote access

and administration

v Developed thin Client Linux/Ubuntu Labs and program specific labs

v Researched and approved application implementations

v Developed Client Windows images and maintained site inventory of images

v Virtualized servers and maintained test network

v Upgrade network Windows Server2000 to 2003.

v Developed clients and servers using MDS, AutoIT, Altiris and Ghost

Deployments.

v Configured client computers with Microsoft System and Office Suite software

and Third party Applications

v Troubleshoot and repair hardware

v In charge of all electronics: Scanners, Printers, Cameras, Projectors, Televisions,

DVDs, VCRs, Phones etc.

v Monitored and maintained current and Project Managed future improvements for

network

Ivy Tech State College

January 2003 to August 2005 - CIS Dept. Lab/Instructor Assistant - Ivy Tech

Community College Muncie Campus

v CIS Dept Lab/Instructor Assistant

v Tutored individuals with personal computer needs on an on need basis.

v Set-up and operated statistical process control application.

v Computer/Network/Printer/Telephone/Projector/other support, and

troubleshooting

v Developed basic knowledge and setup procedural program for new users.

v Designed, published student sign-in system for college campus computer labs.

v Developed and implemented communications

Robert Bosch Automotive

September 1994 to February 2000 – Tier II Operator – Robert Bosch

Automotive Progress Dr. Albion, IN

v Developed Computer SPC gauging system obtaining Big 3 top awards

v Member of QS 9000 committee

v Member of Safety committee and first responder unit

v Member of Plant improvement committee

v Assisted engineer Sudeep Gosh with Profibus system and robotics for injection

mold presses

v Worked with Microsoft Office Suite

v Worked in production with PLC based systems

v Assisted shipping and Quality Assurance Departments

E.J.Brachs Candies

v Account Representative IGA account

v Reset specialist IGA, Marsh, Kroger

v Worked with Microsoft Office Suite

Welex, A Halliburton Company

January 1980 to August 1986 – Welex, A Halliburton Company Service road to

I-20 Odessa, TX

v Field Engineer Open hole Oil Field Logging

Supervised three to four man crew

v

Operated Analog Logging service

v

Ran first Digital Logging Unit 1982

v

Field trouble shoot and repaired radioactive and sonic equipment

v

Phil’s Carpet

v Owned and Operated Floor covering business

Certifications:

MCSA/Security 70-291 Microsoft 2003 server management, 70-270 Microsoft XP

client, 70-290 Microsoft 2003 Server, 70-298 Microsoft

Security management, 70-299 Microsoft Security and design, 70-300 Microsoft .Net

solutions, IC, A+, Net+, Linux+, Security+, Apple care. Education:

3

Associates of Applied Science Network Administration / Computer Support

(MCSA/Security)

IVY Tech State College,

Muncie, IN, May 2005

Major: Network Administration and Computer Support, Network Security

Cumulative GPA: 3.9 Graduated: Magna cum laude

Professional Affiliations:

v Current Phi Theta Kappa Chapter Alumni.

v Business Professionals of America Alumni.

v Student Government Alumni.

v Technet Plus

v IEEE, Linkedin, ITToolbox, Plaxo

Honors:

v National Honor Society.

v Indiana Higher Education Award.

v Dean's List: All Semesters.

v IVTC Foundation Scholarship.

v Indiana Governor s Award

References:

Linda Michael

CEO – Senior Partner

Michael Burns Consulting, LLC

6624 Constitution Dr

Fort Wayne, IN 46804

260-***-****

5437 Chippewa Trail

Fort Wayne, IN 46804-4922

Kim Tucher

acpnfx@r.postjobfree.com

317-***-****

Nicole Miles

acpnfx@r.postjobfree.com

Contact this candidate