TONY STEWART

818-***-****

*** ********* *** • San Francisco, Ca. 94112 • acpmpj@r.postjobfree.com

Innovative, detail-oriented IT Engineer with a proven ability to manage, coordinate and implement successful and cost-effective IT projects. A seasoned communicator with excellent interpersonal phone and digital communication skills. .

• Windows 10 • Visio • Microsoft Exchange

• Windows 7 • Cisco 2960 Switch • Microsoft SQL

• Linux Fedora Core • Zoom • Cacti

• Red Hat • Clonezilla • Cisco DX, SX, MX series

• OpenSUSE • Putty • Altiris

• PXE • Support Suite • Remedy

• Microsoft Server 2008/2012 • Microsoft Server 2008 • BlueJeans

• SSH • Avaya • Cisco Blade Server

• Hewlett Packard Blade Server • Cent OS • ILO

• Cisco DX70, DX80 • Avaya Communication Mgr • Sun

• Cisco 4500 Switch • IBM • Tandberg

• Brocade • Eaton Powerware PDU • System Center Configuration Manager

Avaya Session Border Controller (SBC)

Avaya Communication Manager (CM)

Avaya Aura Messaging (AAM)

Avaya Session Border Controller (SBC)

Avaya Application Enablement Services (AES)

SUMMARY OF QUALIFICATIONS

•Possess in-depth knowledge of cabling and telecommunications technologies, consistently applying them to maximize operational efficiency and productivity

•Productive contributor to team efforts, with the ability to successfully deliver multiple concurrent projects under the tightest deadlines

•Proactive problem solver, implementing solutions with careful consideration to the bottom line and set goals

• Field-based work in Collocation Facilities

. Understanding of Datacenter network architecture and common issues related to Datacenter networks

PROFESSIONAL EXPERIENCE

TELECOM / VIDEO ENGINEER

Williams-Sonoma Inc. [March 2018 – January 2019]

Establish voice and data networks by running, terminating and cross connects

Avaya IP/SIP Phone / B179 SIP Polycom Set-Up and Programing / Avaya Aura System Manager

Verifies service by testing circuits and equipment

Manage and maintain Video Conferencing equipment

Troubleshoot Video Conferencing and Audio Visual equipment / Zoom Platform

Provide first line fault monitoring to customer video network

Queue Management for tasks and incidents

Install / Cable up Cisco 2960 Switches

Vendor engagement and escalation and participation in ongoing POPs deployment projects

Apple Mac Mini

TELECOM ENGINEER / AUDIO / VIDEO ENGINEER

HCL America Inc. LinkedIn San Francisco, Ca. [November 2017 – March 2018]

Professional Social Networking

Support and manage Video Conference meetings via Microsoft Outlook.

Monitor Video Infrastructure capacity and performance

Provide first line fault monitoring to customer video network

Manage and maintain Video Conferencing equipment

Perform daily room health checks

Troubleshoot Video Conferencing and Audio Visual equipment / Zoom Platform

Install / Cable up Cisco 3560 Switches

Apple Mac Mini

Apple AirPad

AUDIO VIDEO / TELECOMMUNICATIONS ENGINEER

HCL America Inc. contracted to LPL Financial Inc. San Diego, Ca. [November 2014 – November 2017]

Provides consulting and Information Technology Services in North America.

Support for Avaya Servers, IP phone related issues and Video Conferencing issues.

Verifies service by testing circuits and equipment

Plantronics wireless headset setup and configuration

Address Trouble tickets in System Center Configuration Manager

Documents network via labeling equipment and cables

Avaya IP/SIP Phone Set-Up and Programing

Plans network installs via customer orders

Establish voice and data networks by running, terminating and cross connects

Data Center Support / Hands and feet

Cisco E90 Display Pad Audio / Video Support / Zoom Platform

Manage and maintain Video Conferencing equipment

Perform daily room health checks

Troubleshoot Video Conferencing and Audio Visual equipment

Apple AirPad

DATA CENTER TECHNICIAN Contract [January 2014 – November 2014]

Digital Insight / Intuit Inc, Westlake Village, Ca

Small Business, personal finance and tax Software Company.

•Firewall backups, policy and procedure edit

•Monthly Liebert 22 ton and 30 ton CRAC preventative maintenance and testing

•Production Server event logging

•Incident ticket response and update in Remedy/LanDesk ticketing system

•FM200 Fire Suppression leak detection monitoring

•Vendor coordination for OEM spares and replacement parts

•Server /Switch Installs, Cisco ASR 1001/1002, Cisco UCS C220 M3, Cisco 3048, Cisco 5548, Cisco Nexus 7004,

•Server rack builds / breakdown

•Thorough understanding of the Data center architecture in a short period and provided initial support to different teams with network, server installation/hardware and data storage issues.

•Re-setting Cisco 1700 to factory default

•Perform Data Center walkthroughs verifying alerts for PDUs, HVACs, and RPPs

•Asset Tag management and Hardware Inventory

•SC / LC Fiber, Cat5e and Cat6 cable termination, cross connect, trace and manufacture

DESKTOP SUPPORT SPECIALIST Contract

DZ SOLUTIONS, Los Angeles, Ca [January 2012 – January 2013]

A Technology consulting firm specializing in high quality products and services for Information Technology needs.

•Set-up 40 2010 Mac Pro machines and install Mac OSX 10.6.6 Snow Leopard

•Apple Care registration of 40 Mac Pro Machines

•Install Photoshop CS3, CS4, CS5

•Set-up 25 2011 Wacom Cintiq 21UX machines and install drivers for Wacom Pen Tablet

•Set-up e-mail accounts on Exchange Mail Server 2008

•Troubleshoot software/hardware, power and connectivity issues for Mac Pro / Cintiq 21UX machines

DATA CENTER TECHNICIAN Contract [May 2011 – December 2011]

IX2 INC. Los Angeles, Ca

A Network infrastructure and collocation entity located in the One Wilshire Building.

•Responsible for cat5, cat6 and fiber pulls

•Server rack builds

•DS3, T1, T3, line monitoring and maintenance

•TDM circuit monitoring and maintenance

•Data Center electrical, cooling, and UPS planning and monitoring

•CRAC cooling system monitoring / OpenComms Nform monitoring system

•Loop Testing

•Cable trace / Server /Switch Installs

DATA CENTER TECHNICIAN [June 2009 – May 2011]

NEARDATA, Pasadena, CA. Telecommunications company that services mid to large companies with networking needs.

•Voice and data drops, switch / server installation, cable management, server rack builds, Hewlett Packard Blade server installation / cabling and data tape change out while adhering to SLA and budget requirements.

DATA CENTER ENGINEER [June 2008 – June 2009]

MYSPACE INC. Los Angeles, CA

A media business that houses thousands of Database-servers, Web-servers and Cache-servers in Data Centers across the United States.

•Held responsibility for replacing and repairing server hardware components, editing DHCP server and running diagnostics

•Setting DHCP reservations and Integrated Lights Out reservations for over 10,000 servers

•Handled firmware upgrades, server rack builds and breakdowns, weekly server maintenance and cable uplinks to Procurve 2650 switches and Cisco 6509 switches

•Set and deleted reservations on VLAN, created tickets in Altiris, re-imaged servers and Raid configuration

•Utilized HP Proliant DL 140 G3, 145 G2, 180 G5, 380 G1, 385 G1, and 585 G1/G2/G3 servers

•Responsible for documenting the Data Center including server racks, severs, firewalls, routers, hubs and switches.

•Utilized Cisco 4510, 2960 and 6509 series switches

•Asset tag management

DATA CENTER TECHNICIAN [February 2006 – June 2008]

MEDIADEFENDER, Los Angeles, CA

An Internet fraud and security company.

•Fulfilled multiple duties, including network management and remote network administration for 3,000 servers

•Data Center electrical, cooling, and UPS planning and monitoring / VMware

•Handled System Admin / Troubleshooting, Configuration and Implementation in Windows Server / Linux RedHat Cent OS

EDUCATION AND TRAINING

•BACHELORS DEGREE IN TELECOMMUNICATIONS June 2004 – May 2008

MT. SIERRA COLLEGE – Monrovia, CA

SOUTH CAROLINA STATE COLLEGE – Orangeburg, SC

•CERTIFICATIONS:

•Microsoft Certified Professional, January 2010

•CompTIA Server Plus Certification, August 2014

•CompTIA Linux Plus, Currently Studying

•LANGUAGES

•Conversational Japanese - Currently studying

•MILITARY SERVICE – United States Air Force, Honorable Discharge

PROFESSIONAL DEVELOPMENT

•Wiring Systems for Phone and Telecom

•Tip and Ring Configuration

•Terminate Four Pair UTP Cable to CAT 5 Installation Standards

•On Patch Panel End to End

•Terminate Four Pair UTP Cable to CAT 5 Installation Standards at Wall Outlet

•Install Optical Fiber SC. Connector

•Install Optical Fiber ST. Connector

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