SYED MUNAWAR ALI

Lawrenceville, GA ***** (Permanent Resident)

404-***-**** / acpmls@r.postjobfree.com

Objective To be an integral part of the organization through continuous

development, providing efficient solutions & ensuring smooth &

effective business operations.

Profile 11 years of experience as IT/Telecom/Project Professional.

Strong ability to lead and direct complex projects.

Organized, highly motivated, and detail-directed problem solver.

Excellent verbal and written communication skills.

Goal-oriented individual with strong leadership capabilities.

Proven ability to work under pressure.

Projects & Accomplishments

AT&T UMTS & LTE New Site Build (NSB) rollout project.

AT&T UMTS & LTE COW and Special Projects.

WARID 15 Million IP Contact Center Expansion Project in

cooperation with Cisco.

WARID IP Telephony Rollout Project in cooperation with Cisco.

WARID Interactive Voice Response (IVR) Project leading to reduced

OPEX.

WARID Unified Communications Network LAB design Project.

MCB Bank WiMAX Project (deploying WiMAX Forum Certified, IEEE

802.16d devices).

Working knowledge of Asterisk, Cisco Unity, IPCC Express & Hosted

Unified Communication Service.

Designed & developed a Local Area Network & Internet caf .

Counseled students on defining career and work related goals and

objectives.

Employment AMDOCS Inc. Jan 2013-

Alabama, USA Apr 2015

Worked as Senior RF Engineer

Management of AT&T UMTS & LTE cell sites deployment

Project.

Meetings, coordination and forecasting with AT&T

PMs.

Communication with stakeholders, monitoring and

improvement of KPIs, conducting team meetings,

logging issues and taking formal acceptance from

client.

Managing team of drive engineers.

Creation of communication plan, performance

measurement and updating lessons learned.

Management & Creation of UMTS & LTE Radio Network

Design CIQ for scripting and integration of AT&T

sites.

RF Design & Pre Launch optimization support.

UMTS & LTE drive test, pre checks, alarm management,

drive routes, neighbor relations, cell

configurations, UARFCN assignments and support.

WARID TELECOM (Pvt) Ltd Karachi, Aug 2007-Dec

Pakistan 2012

Worked as Senior IT Executive

Project Management of Cisco based IP Contact Center

& IP Telephony Projects.

Management of Cisco IPCC Enterprise based IT

Operations in large scale call center including

Voice recording (Globitel-SpeechLog), CRM tool

(ITS-TABS).

Managing the O&M Team and coordination with IT

vendors.

Management Documentation and Reports (SOP, SLA, BIA,

RFP).

Gathering requirements, learning the business case,

creation of WBS, determined roles and

responsibilities and gained acceptance on

deliverables.

Held team meetings, used issue log, listed lessons

learned and performance reporting.

Procurement of devices and RMA claims management.

Management of nationwide Cisco CUCM 8.5 based IP

Telephony Network.

Strong IT Operations Monitoring for reduced downtime

and improved call center KPIs.

Configuration of IP phone (Cisco 7940, 7960, 7970)

and IP phone services.

Monitoring of Voice gateways, Gatekeeper, CVP, ICM,

PGs and Route plans.

Configuration of Cisco 2800 routers with TCL

scripts, PRI trunk and media resources.

Configuration of Extension Mobility and access

rights nationwide.

Monitoring of ICM scripts and IVR queues.

Configuration and installation of MCS servers (7825,

7835, 7845).

SARCORP (Pvt) Ltd Oct 2005-Aug

Karachi, Pakistan 2007

Worked as Communication Engineer

Project Management & Customer training.

Deployment and configuration of Broadband Wireless

networks.

Technical support for Redline, Orthogon, Aperto and

Airaya networks.

Worked on IEEE 802.16d (WiMAX forum certified)

devices. Oct 2004-Oct

LAN administration. 2005

SPL SYSTEMS & SUPPORT(Pvt) Ltd Karachi, Pakistan

Worked as Network Engineer

Project coordination and support.

Administration of ISA server, DNS, DHCP, ADS, E-mail

server, Print server, File server.

PC level installation, trouble shooting, assembling

& technical support

Education Exec MBA -MIS Preston University, Karachi,

Pakistan 2007

BS -Computer Engineering Sir Syed University, Karachi, Pakistan

2004

Certificat PMP CERTIFIED.

ions CCNA CERTIFIED.

VoLTE Training sessions in AMDOCS.

VoIP Training sessions in WARID Telecom.

CCNP Training in Sir Syed University.

CCVP Training in WARID Telecom.

MCSE Training course from Times Tech institute.

WARID Workshop for Activation of Corporate Values.

WARID Performance Motivational Workshop.

Extensively travelled in U.S.A, Canada, England, Germany, France,

Holland, Ireland, Middle East, South East Asia and South Asia.

Other Extensive interactions with culturally diverse people.

Activities Modeling for GEO TV.

Interest Reading Books, Playing Cricket & Surfing on Internet.

Contact this candidate