OLGA O’BRIEN

***** ********** **. ****

Temecula, CA 92591

951-***-****

acpm8g@r.postjobfree.com

Objective:

Skilled and experienced professional: manager, motivator and customer service specialist

looking to transfer my knowledge and work ethics into an organization’s structure for

advancement and growth.

Highlights:

• 20 years of retail experience in sales, service, and management.

• 5 years as a Notary Public

• Proven ability to increase profitability and grow revenues.

• Ability to multi task and prioritize projects concurrently.

• Experienced in merchandising and marketing.

• Strong problem solving skills.

• Superior customer satisfaction/customer service skills.

• Proven team mentor, roll model and motivator: bring enthusiasm and energy

into group efforts.

• Assertive, self-motivated, goal-oriented, organized and efficient.

• Solid financial/business judgment.

• Qualified Business/Personal/Relationship Banker and Loan Officer.

• Regulatory compliance and audit procedures.

• Experienced in balance sheets, financial statements and profit and loss

statements.

• Knowledgeable in human resources issues, including performance management,

performance reviews and progressive discipline.

• Coaching staff on proper behaviors, sales techniques, service expectations and

compliance guidelines.

• Sires 6, 63 and Life Insurance Licenses.

• Microsoft applications (Word, Outlook, Excel etc.)

• Flexible schedule/ability to travel

• Working knowledge of Spanish language.

Employment: Chase Bank Temecula, CA

Licensed Relationship Banker

August 2003 – January 2015

• Assist customers in establishing accounts and meeting their financial

goals.

• Prospect and profile, interior and exterior clients to bring in new

business as well as deepen existing relationships through

appointments and calling efforts.

• Business development through community and civic organizations as

well as internal bank partners to promote goodwill and generate new

business.

• SAFE Act Certified NMLS #670940

• Exceed personal production goals through sales behaviors.

• Maintain institution’s policies, procedures and regulatory

compliances.

• Exceed customer service expectations.

• Identify problems, diagnose cause and determine corrective action.

Other Experience:

Soboba Casino and Resort, Shift Manager (2000-2003)

Guaranty Federal Bank, Operations Manager (1999-2000)

Bank of America, Branch Manager (1987-1999)

References:

Christina Vis, Registered Nurse, Murrieta, CA 760-***-****

Emelyne Roth, Banker, CA 951-***-****

Contact this candidate