Douglas Wilds

Telephone: 904-***-****

Email: acplfq@r.postjobfree.com

Professional Profile

A dedicated and self-motivated IT professional with a wealth of skills and capabilities acquired in over 20 years in developing and implementing systems designed to improve process flow and realize revenue growth. Areas of specialty including Learning Management Systems, ERP, Payroll, Process Design, Workflow, Web Development and Project Management. Utilizes outstanding technical knowledge, combined with strong commercial acumen to devise, implement and lead solutions to support business objectives. Demonstrates expertise in providing comprehensive design, system analysis and full life cycle project management, with a hands-on approach to solving complex issues. Enjoys being part of, as well as leading, successful and productive teams and thrives in highly pressurized and challenging working environments.

Objective

Currently looking for a new and challenging position, one that will make best use of skills and expertise acquired to date within the field of IT management, while enabling continued personal and professional development.

Career Summary

March 2013 - Present

Vice President PMO Strategy and Implementation

Bank of America

- Worked cross-functionally with the business and the regions while managing the financials/resources and prioritization process.

- Responsible for the end-to-end implementation of programs and projects.

- Ensured projects/programs were defined, tracked and communicated in a consistent and effective manner. Incorporated change and risk management controls.

- Partnered with IT and business leadership and other key stakeholders to define opportunities, identify and prioritize projects based on predefined criteria (e.g., return on investment, productivity, compliance). Responsible for ensuring all projects within IT portfolios/programs were delivered on time, within budget and to an agreed upon quality level.

- Collaborated with clients to understand project objectives and needs.

- Managed and documented all phases of projects and/or program, from creation of project charter and identification of key stakeholders and required resources, to project planning and execution

- Effectively lead project meetings with well-defined agendas.

- Facilitated group discussions, elicited clear decisions and produced meeting minutes with follow-ups/owners.

- Managed project deliverables or assisted with deliverables to ensure project momentum

- Maintained clear and effective communications to ensure awareness and engagement while striving to understand and set stakeholder expectations

- Directed and led the activities of cross-functional, cross-business, and partner teams to ensure project success

- Identified and managed project risks and mitigate delays or dilution of project benefits

- Acted in an advisory role / consultant to project sponsors regarding project direction and momentum

- Provided innovative solutions by keeping a pulse on internal and external consumer / market demands and capabilities

- Ensured project adherence to policies and process requirements, e.g., IT prioritization, funding approvals, information security policies, compliance policies, vendor management policies, and others as applicable

- Produced clear, concise executive level project summaries and dashboards.

- Effectively communicated project status / changes and reasons for changes to executive levels of the organization

July 2012 - March 2013

Technology and Innovation Manager

GLOBAL INFONET

- Focused on recognizing the client's business needs, gather required information, perform analysis, interpret the results, produce the solution design proposals including sizing and SOW

- Utilized an understanding of leading practices, performance drivers and typical issues across a broad set of IT capability and performance topics, including: IT strategy and business alignment, IT governance, IT management, solution development practices, service management practices, enterprise architecture, sourcing, infrastructure and emerging technologies to recommend solutions to senior level IT executives

October 2011 - July 2012

Project Management/Business System Analyst Lead (Contract)

FIRST COAST SERVICE OPTIONS

- Responsible for managing all IT related projects, accountable for development of the project plan, charter, project status reports and other documentation as required

- Developing project schedule, ensuring completion of all project tasks, monitoring against progress plan and project milestones, obtaining required approvals

- Escalating issues as they arise, identifying solutions, making appropriate decisions to facilitate project success, reporting status to client and stakeholders

- Building positive working relationships with clients to understand functional and non-functional requirements, construct process maps and devise solutions to their needs

- Utilizing strong business analysis skills, to identify requirements, recommend solutions, including business process changes and automated solutions

- Delivering presentations to executive management on project planning and status to ensure buy-in and approvals

- Evaluating and selecting software and services, managing vendors and contracts, leading software development project teams, creating schedules and defining resource requirements

- Working closely with developers, database analysts and other technical staff, and professionals from the wider organization

November 2008 - October 2011

Release Manager/Trouble Report Manager,

CITICARDS

- Accountable for resolving content defects on customer facing websites, thick/thin client mobile devices and customer account recovery associated with functional or content production defects

- Collaborating with IT, Client Services, Compliance, Creative, Legal, Marketing and other business partners to coordinate issue resolution within timeframes

- Driving new projects from scope to completion, leading multiple projects simultaneously with competing deliverables and deadlines, leading high performing teams and managing stakeholders

- Building and maintaining relationships with key internal and external partners, establishing expectations to achieve organizational goals through strategic planning and leadership

- Forward Plan the release windows and cycles across a program

- Manage risks and resolves issues that affect release scope, schedule and quality

- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations

- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews

- Produce Deployment, Run Books and Implementation Plans

- Daily/Weekly Release Reporting

- Communicate release details and schedules to the Business as required

- Negotiate, plan and manage all release activities

- Work with release engineers to understand impacts of branches and code merges

- Maintains the release schedule for all core services and ensure alignment across key partners and vendors.

- Continually work towards making improvements in the release process

- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

- Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms

- Participate in CAB meetings to discuss release scope and/or roadblocks

- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

- Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs

-

September 2008

Business Analyst

LPS

- Performing business analysis, including workflow analysis, business information requirements and models, defining objectives in SOW and Detail System Specification

- Prioritizing multiple projects, creating project plans, allocating tasks to team members, preparing procedures and detailed system specifications for programs

- Supporting testing and implementation phase as a SME

February 2008

Principal/Owner,

HTIS LLC

- Providing IT consulting and custom software development for a range of businesses, developing positive working relationships with business owners and key decision makers

- Working with clients to define, document and prioritize requirements, issues and enhancements, acting as technical lead when liaising with vendors, partnering with vendor and IT to resolve issues

- Managing implementations with vendors, providing ongoing status reports to stakeholders

2000 - 2008

Project Manager, Senior Business Analyst, Developer,

ALLTEL WIRELESS

- Leading full project lifecycle, reviewing vendor proposals to ensure that technical specifications meet requirements for system development, identifying areas of process improvement

- Realizing measurable business improvement results by driving and implementing changes required to meet strategic business objectives

- Managing multiple large projects, tracking resources, prioritizing projects and providing guidance to personnel as needed

- Creating test plans, conducting testing for applications software changes, updates and new releases, utilizing software products to accomplish management goals

- Technical project lead for acquisition conversions and database migrations, designing data structures to enable robust reporting and analysis

- Assisting with the evaluation, selection and implementation of business intelligence technologies, utilizing formal process improvement methodology to enable change management

- Developing and maintaining beneficial working relationships with business units, communicating to both technical and business staff on initiatives

- Contributing to the performance of applications employed within the user community, consulting with support and project teams to gather requirements to design systems and improvements

- Extract, transform and load ETL data from databases, combining into a reporting environment to be used for business intelligence

- Creating custom interfaces between PeopleSoft and various components of the Learning Management System, automating interfaces utilizing CRON jobs and PL/SQL programming

1999 - 2000

QA Analyst,

INTELLIMARK

1998 - 1999

Software Engineer,

ALLTEL

1994 - 1998

Information Systems Manager,

ACCUSTAFF INC

Areas of Expertise

- SDLC

- Reporting

- Project Management

- Solution Architecture

- Data Conversion

- Quality Assurance

- Team and Project Leadership

- ETL

- Technical Business Analysis

- JAD Sessions

- Training

- Workflow Analysis

- Content Management

- Learning Management Systems

Technical Skills

- Microsoft Office

- Microsoft Project

- Microsoft Access

- Microsoft Visio

- MySQL

- SQL

- Oracle PL/SQL

- Dreamweaver

- Cold Fusion

- PHP

- LAMP

References are available on request

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