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Medical Assistant Customer Service

Location:
United States
Posted:
May 10, 2015

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Resume:

Barbara Moore

**** ********* ****

Tomball, Texas 77375

Cell: 832-***-****

acpl1f@r.postjobfree.com

Professional Summary

Hardworking CCMA and CPT with 25 years’ work experience, teacher within same field with 5+ years’

experience, both front office and back office, charting, EMR trained, and CPR and BLS instructor.

Seeking a full-time position either in a physician's office or as a teacher. Established record of

reliability and creating a positive rapport with patients and students.

Licenses

Certified Clinical Medical Assistant

Certified Phlebotomy Technician

Skill Highlights

Front office Back office

Proficient in Phlebotomy Proficient in Injections

all in-house testing assisting with procedures

Stress management techniques Geriatrics experience

Time management proficiency Insurance billing competency

Empathetic and patient CPR training

Professional Experience

January 2011 to PCI Professional Career Institute

Current Houston, Texas

Instructor in Clinical Medical Assisting

Implemented new systems and policies that directly resulted in improved customer service and

regulatory compliance. Reorganized existing student assignments to improve their productivity.

Identified and executed opportunities for performance improvement within all educational areas.

Advocated for and strove to protect the health, safety and rights of the patient through the students’

educational studies such as HIPPA. Maintained up-to-date knowledge of Medicare and other

reimbursement regulations. Developed clinical programs in order to provide the highest quality of

education to all students .Maintained organized documentation and student files. Counseled and

made recommendations to students about communicative strategies and devices. Actively engaged in

and supported department quality assurance programs, education and customer service programs.

Performed and trained the students in all clinical medical assistant duties and skills. Educated the

students in all requirements in order to obtain their certification within their chosen field.

December 1998 to HNWMC Hospital

August 2010 Houston, Texas

Phlebotomy Technologist

Performed phlebotomy, vitals, processed specimens, and patient care. I was lead phlebotomist,

managed timed and STAT draws. Maintained a 32-36 draw count per hour (going to the patient rooms

instead of them coming to me). Performed morning rounds with up to 120 draws within a 2.5 time limit.

Proficient with phlebotomy and hard sticks.

November 1998 to Transworld Academy

April 1996 Houston, Texas

Instructor in Phlebotomy

Taught phlebotomy, vocabulary, vitals, and body systems. Performed all in-house testing such as

urinalysis, pregnancy, microscopic slides, strep screens, and proper tray set-ups. Instructed students

in the safe and effective use of weights, inclined surfaces and other equipment. Earned repeated

Commendations from supervisor and students for providing high-quality educational needs. Identified

and properly documented student goals, evaluated progress and planned reevaluation of skills

as needed .Consulted with other direct-care staff and worked with caregivers to implement

educational programs that achieved the highest occupational goals for the future.

Education and Training

1990 National Education Centers

Houston, Texas, United States

Medical Assisting

National Certified Medical Assistant

Directors Academic Achievement Award

4.0 GPA

Coursework in Human Services



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