Scott Brush

Philadelphia, PA

215-***-****

acpkx8@r.postjobfree.com

Microsoft Office Specialist

CAREER SUMMARY

Certified Microsoft Office Specialist has organized and documented office and computer processes as well as

provided computer user and software support.

PROFESSIONAL EXPERIENCE

Over 10 years of experience in utilizing Microsoft Office applications to organize and document data and

business processes to enable management to make more effective decisions

• Organized data flow between insurance policy applications and an accounting database used to track

profit, loss, and expenses related to policy owner usage

• Documented how a variety of data inputs from warehouse applications connected over a wide area

network entered a product tracking system

• Documented modifications to an accounting package to facilitate a conversion to a new accounting

system

• Monitored data flow from gas station pricing sources into a price tracking system used by sales agents to

set daily price changes for Sunoco gas stations

Conducted help desk activities to support users of company generated and MS Office applications

• Provided help desk support for all users of insurance rating applications and MS Office apps

• Supported sales users of gas station pricing applications related to Sunoco and their competition

• Enabled a lawyer to track his expenses using MS Excel

Maintained interoffice communications to facilitate interdepartmental interactions

• Enabled management to be aware of all support issues to help them maintain a positive relationship with

their client

• Utilized MS Outlook, Lotus Notes, and native IBM software to pass messages between support staff and

management in India and their counterparts in Philadelphia, PA

• Provided 24/7 support for gas station pricing applications through a home office connected to the IBM

network using Citrix software and native IBM connectivity applications

• Maintained links with off sight insurance agents using a phone modem

EDUCATION

University of California, Los Angeles – Bachelor of Science, Applied Mathematics

-Certified Microsoft Office Specialist

EMPLOYMENT HISTORY

User Support Contractor IBM 4/2013 – 5/2014

Data Process Documentation Contractor Delta – T Group 9/2012 – 2/2013

Software Documentation Contractor Ikon – Ricoh 4/2012 – 6/2012

Excel Spreadsheet Development Volunteer Int’l Tennis Assn 11/2011 – 2/2012

Software Developer/Help Desk Support Topa Insurance Group 10/1999 – 2/2011

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