Christopher T. Hyde

acpkqd@r.postjobfree.com Greater Boston 781-***-****

linkedin.com/in/cthyde

Summary

Highly motivated, focused professional with finely honed problem

identifying, analyzing and solving abilities. Recognized for advanced

analysis and organizational skills with an acute attention to detail.

Organized, self-motivated team member dedicated to exceeding expectations

of customers and building strong communication and interpersonal skills by

providing front-line IT support with a well-established, ambitious

company. Excels in a fast-paced environment working with cross-functional

teams.

System Builds and Proficiency in Windows Installing and

Re-builds Operating Systems Configuring Software

Troubleshooting Presentation Skills End-Customer Support

Configuring Harware Process Improvement SAP Power User

Computer Skills

Operating Windows NT, Windows XP, Windows 7.

Systems:

Software Proficient in all versions of Microsoft Word, Excel

Applications: (Emphasis on Pivot Tables and Analytics), Outlook,

Access, PowerPoint, MS Visio, and Internet Explorer, also

Firefox, Norton Utilities, Adobe Acrobat, Adobe

Photoshop.

Hardware Skills: PC assembly and maintenance experience. Troubleshooting

hardware and software problems. Installing and

configuring peripherals, components and drivers. Familiar

with printers, VoIP, networking and telecommunications

devices plus experienced in End-User support and

Enterprise Software Implementation

Databases: Microsoft Access, Oracle, Cube, OBIEE. ASK-MANMAN,

AS/400, Microsoft Dynamics AX, SAP Software.

Experience

SENSATA TECHNOLOGIES (DIGITAL PROSPECTORS CORP) Attleboro,MA

$1B World Leader in Manufacturing Sensors and Controls for the automotive,

aircraft, heavy vehicle, appliance and military industries.

Oracle 12 ERP Integration Support Specialist

2014

Interacted with internal Customer Relations Specialists during ERP upgrade;

providing information, support and problem resolution as it pertains to the

Oracle Business Intelligence Enterprise Edition (OBIEE Version 11G)

. Coordinated extensively with the Oracle Subject Matter Experts (SME)

and act as OBIEE Team Lead reporting directly to the Customer

Relations Supervisor in the Americas.

. Designed, implemented and troubleshot OBIEE reports in an Oracle EBS

Environment

. Reviewed reports such as Sales Revenue, Customer On-Time Delivery,

Sales Backlog, Trade Sales History, Fill Rate, Planned Shipments etc.

. Analyzed Customer Relations' requirements and recommended solutions

. Gathered and analyzed support queries and business requirements from

end-users

. Conducted group as well as one-on-one trainings on OBIEE

. Identified areas for Process Improvement

Cole Hersee / Littelfuse Inc., Boston, MA 2001-2014

$700M worldwide electronic manufacturer specializing in circuit protection,

switches and sensors for the automotive, and consumer electronics industry.

Strategic Buyer

Ensured availability of product while keeping reduced inventory levels and

minimal expedites; turning inventory 4 times a year. Developed long-term

partnerships with both international and domestic high performance

suppliers.

. Developed thorough knowledge of AS/400, Microsoft Dynamics AX and

SAP based MRP/ERP systems

. Team Leader of the SAP Business Enterprise software implementation

group involved in ensuring data integrity, functionality, and

training.

. Continued to be an ongoing asset to the division by assisting

associates in navigating through the SAP software system as it relates

to their job function

. Used my knowledge of computers to assist other colleagues to resolve

technical IT issues related to PC hardware and software

. Identified, analyzed and solved problems in the planning process.

(i.e. generated weekly Excel spreadsheets with pivot tables targeting

areas of improvement for the planning group)

. Performed special projects as needed focusing on timeliness, accuracy

and attention to detail. (i.e. produced a comprehensive approved

supplier list

. Developed long-term partnerships with both international and

domestic high performance suppliers

. Interacted daily with Sales, QC/QA, Shipping/Receiving and

Production Planners

. Used MRP system and global market forecasts to plan component buys

. Analyzed, monitored and improved key supplier On-time delivery

performance from 78% to 95%

Teradyne, Inc., Boston, MA 1999-2001

Manufacturer and Supplier of Automatic Test Equipment.

Buyer

Issued, expedited, and tracked purchase orders for electrical and electro-

mechanical components. Researched and resolved critical part shortages and

quality issues with suppliers.

. Managed program and workload prioritization with divisions and

suppliers.

. Resolved purchase order discrepancies and material return issues with

suppliers.

. Maintained Oracle and Man-Man database systems daily.

Sager Electronics, Hingham, MA 1995-1999

Electronic Components Distributor.

Buyer (1997-1999)

Acquired electronic commodities, including switches, connectors, and

electromechanical assemblies. Procured and streamlined materials utilizing

MRP and bonded inventory reports.

. Created spreadsheets for on-time delivery reports, quotes, and

assembly component lists.

. Negotiated special price quotes and firm lead times with vendors.

. Transitioned subcontractor to internal work order procedures to

streamline assembly process.

. Quoted parts and labor costs for assemblies to sales team based on

engineering drawings.

Associate Buyer (1995-1997)

Created and tracked purchase orders to ensure timely delivery of goods.

. Designated as company liaison for manufacturing facility to handle

issues and expedites.

. Ensured flow of materials to manufacturing operations.

Education

SOUTHERN NEW HAMPSHIRE UNIVERSITY, Currently Attending - Expected

Completion June 2018

Bachelor's Degree, Information Technology - Networking/Telecommunications

Massachusetts Bay Community College, Wellesley, MA

Associates Degree, Liberal Arts, Computer Science Minor

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