Georgia McMillan

***** *** ******* **.

Conroe, Texas 77032

281-***-****

Email: acpkj4@r.postjobfree.com

QUALIFICATIONS:

Work well without supervision

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

2014-Present WE-B-INK, LLC

Houston, TX

Customer Service Manager/Purchasing Coordinator

Manage, lead and assume responsibilities of all customer service issues

Respond to customer service requests via phone and e-mail and solve all

customer service problems

Handle all Customer claims/disputes Via Chargeback or PayPal Dispute

Issue all Refunds for customers

Monitor each days orders and ensure they are processed through the system

Notify Fullfillment which orders to ship and what method to ship them

Manage all drop ships and coordinate with Vendors to ensure they are

shipped correctly

Maintain Inventory through various inventory programs

Initiate and send all Purchase orders to Vendors

Reconcile Invoices for customer orders and all Purchase orders with vendors

AR&AP

Customer Shipment Resolution(shipping errors & damages with customers, UPS,

FEDEX, USPS & DHL)

Handled all Customs Issues with incoming freight shipments

Management of damaged merchandise from our suppliers

Ensure any misshipments are handled

Many other general office duties

2012-2014 CandleLuxury

The Woodlands, TX

Customer Service Manager/Warehouse Supervisor

Inbound Phone sales order management

Respond to customer service requests via phone and e-mail

Order Manager(overall responsibility of managing orders through the system)

Notify Fullfillment which orders to ship

Manage and Process orders(packing slips, transactions, shipping labels, and

shipping confirmations)

Conduct a quality check of all items prior to shipping

Manage back orders including communication with customers

Prepare packing slips and shipping labels

Customer Shipment Resolution(shipping errors & damages with customer and

UPS)

Receiving of inbound supplier shipments in SEOM

Management of damaged merchandise from our suppliers

Extensive work with computer based inventory programs

2009-2012 Hallmark Marketing Corp. North Houston,TX/North

East, TX

Retail Territory Supervisor

Supervise a group of Retail Merchandisers

Manage all customer service related issues at store locations

Daily communication with store managers and directors

Managing Service and Travel Budgets

Supervise Basic Merchandising

Manage installation activities and resets

Re-order merchandise as needed.

Set and order seasons

Stock New Merchandise

As well as all other general office duties

1998-2000 NCI Building Systems, L.P.

Houston, TX

Executive Administrative Assistant to CFO/Investor Relations

Responsible for all Executive level administrative duties to Chief

Financial Officer and Executive Vice President, Travel Arrangements,

Correspondence, arrange quarterly conference calls and Board meeting

Preparation of all Investor relations information and distribution of 10K

and 10Q reports, and any other investor materials.

Handled mailing of all information requested by potential investors,

analysts and Brokerage Firms.

Assisted supervisor with special projects

1996-1998 Morgan Stanley DeanWitter

Houston, TX

Operations manager

Responsible for all aspects of operations and back office work for

brokerage firm

New Accounts and A/P

Taking in and processing all securities and deposits made at branch

Bank Reconciliation of customer and House accounts

Funds paid, journaling of all funds between accounts, Wire transfers,

daily deposits to bank

As well as greeting clients & answering multi-line phone system

Supervise all aspects of daily operations and operations staff

1994-1996 Bettis Corporation

Waller, TX

Documentation Clerk/Engineering Secretary

Organize & maintain blueprint room

Filing, logging in documentation, preparing correspondence and reports

Coordinating meetings and travel arrangements

Word-Processing, Spreadsheets, Database work such as structuring Bill of

Materials and various other

Secretarial duties

EDUCATION:

Waller High School

Northwest Harris County Community College

LICENSES & CERTIFICATES:

I have attended and received certificates for the completion of the

following Microsoft courses.

Word for Windows

Access

Excel

COMPUTER SKILLS

Extensive Data base work

Power Point

Publisher

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