MARK GOTTSBERGER

***** *** ****** *** *******, TX 78254 ~ Mobile: 210-***-**** ~ Email: acpk4p@r.postjobfree.com

LEARNING and DEVELOPMENT MANAGER

Driving Business through Technology

PROFESSIONAL PROFILE

• Director School of Business and Information Technology – Created and managed Business and Information Technology degree programs to

include MBA in Global Management. Provided direction for certification opportunities for faculty and continuing process improvement and cost

reduction. The business and technology programs represented over 70% of the university’s student population and were the only programs

fiscally sound.

• Chief Executive Officer – International payroll organization headquarters in the U.K. Oversaw international payrolls processed in Canada,

Mexico, United States and U.S. Virgin Islands. Supported clients such as FedEx and Janus Mutual Funds with payroll and technical advice

regarding local payroll providers and foreign exchange.

• Vice President of Operations – Second largest license provider for independent payroll providers. Managed payroll team, developed FPC and

CPP certification process (100% certification). Managed multi-state payroll team and provided support and technical advice for clients.

Developed international division which expanded market share.

• Human Resource Manager – Managed HR team supporting over 10,000 employees nationally. Provided technical support and advice regarding

transmission of documentation, cyber security and client information procedures.

• Military Veteran – Military payroll expert. Recognized and sought after technical expert. Numerous awards including nomination for Sailor of

the Year Eastern Seaboard. Received multiple Navy and Marine Corps awards for payroll and communications. Managed multimillion dollar

payroll and was personally responsible for millions of dollars in government funds.

AREAS OF EXPERTISE

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Business Goal Alignment Leadership Compliance

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Program Manager Team Building Agile Project Manager

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Technical Implementations Training Change Agent

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Human Resource Manager Negotiation Experienced Instructor

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Black Board 9.1 Expert Process Improvement Versed in all Modalities

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Proficient with LMS Systems Complex Technical Training Programs MS Office expert

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Training and Development Projects Coaching Strategic Learning

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Manager

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Planning Program Designer

PROFESSIONAL ACCOMPLISHMENTS

Director School of Business and Information Technology, Hallmark University, San Antonio, TX, 2009 - 2014

• Managed all of the Business and Information Technology programs to include an MBA in Global Management and all of the Information

Technology programs to include the Bachelors of Science in Information Systems.

• Designed, developed and deployed all advanced programs. Contracted for the LMS Blackboard 9.1. Created and managed all advisory

boards which included high profile local business and information technology managers.

• Guest speaker on weekly talk show where local industry experts where engaged on topics affecting local community.

• President of Advisory committee for advanced learning program for University of Phoenix.

• Created vital resource channel for Cyber Patriots – local school aged cyber warrior program.

• Streamlined scheduling processes using Microsoft Office Excel pivot tables to reduce costs and increase student graduation rates.

Chief Executive Officer – North American Division, Safeguard World International, San Antonio, TX, 2008 - 2009

• Project manager for all aspects of the launch of a U.S. division. Identified target clients and led business development efforts.

Implemented the largest North American account from sales to onboarding to include parallel testing and foreign funds transfer.

• Developed solutions to complex general ledger and international human resource issues for clients with international bases of

business.

• Utilized in-country service providers and proprietary software applications to support value propositions.

• Negotiated SLA’s (Service Level Agreements) and developed vendor relationships with foreign payroll companies to provide

timely, accurate and compliant payroll support. Managed expatriate and local payrolls and provided technical support to clients and payroll

providers.

Vice-President Operations, Execupay, Inc., San Antonio, TX, 2007 - 2008

• Oversaw daily payroll activities to include multistate payroll, EFTPS, garnishments and collections.

• Managed and provided technical and payroll advice for clients that used the payroll processing software. To include complex general ledger

and profit and loss issues. Helped clients design and deploy payroll, taxes and accounting schedules to ensure timely and compliant

operations.

• Performed SAS 70 type II review to ensure an excellent rating on all aspects of operations. Receive excellent marks in record time.

• Assisted programmers to understand technical aspects and compliance issues with regard to payroll, tax and collections processing.

• Developed and coached payroll team, created FPC and CPP certification process (100% certification) to enhance corporate goals and

objectives.

Operations Manager, Execupay, Inc., San Antonio, TX. 2004 – 2007

• Led the total operations of a national payroll company.

• Supervised four managers and a staff of 13. Managed a $1.8 million budget. Remained constantly under budget resulting in opportunities

for expanded training and technology for staff.

• Identified an opportunity and was lead project manager for the international operations division, resulting in increased revenue and market

share.

• Standardized procedures and policies for the processing of payrolls and improved efficiency by over 78% resulting in increased revenue

and client retention.

Human Resources Manager, Employee Records, World Savings, San Antonio, TX, 2002 - 2004

• Managed the employee records division of a high profile financial institution with 10,000 employees across the nation.

• Responsible for leading a team of 11.

• Conducted management process training and coordinated process implementation.

• Created and implemented technology solution resulting in increased information security. Received reward from headquarters for

innovation and execution.

MILITARY EXPERIENCE

Senior Military Payroll Manager, U.S. Navy, 1982 – 2002

• Responsible for all processing of payroll, deductions, taxes, timely reporting and compliance.

• Personally responsible for cash and other negotiable instruments in excess of 13 million dollars.

• Managed diverse teams in adverse situations resulting in numerous awards and promotions.

ORGANIZATIONS

• Treasurer for International Institute of Business Analysts

• President of Advisory Committee for advanced educational programs University of Phoenix

• Advisory member of Career and Technical Education committee North East ISD

EDUCATION and TRAINING

• Doctorate of Business Administration in Management of Information Technology, Walden University, Minneapolis, Minnesota

(expected completion October 2015)

• Master of Business Administration in Information Technology Management, Jones International University, Centennial, Colorado

• Bachelor of Science in Management of Technical Operations, Embry-Riddle Aeronautical University, Daytona Beach, Florida

• Obtained CPP certification Fall 2006 (expired Dec 31, 2011)

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