William Keith Wine

*** ******** *****, #***, ***********, NC 28117 USA ~ c: 804-***-**** ~ acpjy8@r.postjobfree.com

Multiple High Visibility Executive Roles with Progressively Increased Responsibilities Chief of Staff and Trusted

Advisor

Strong State & Local Background, including Transportation, Health & Human Services, Higher Ed and IT Solutions

High Comfort Level with State Executive & Legislative Branches ERP, Healthcare & Medicaid Experience

Extensive Global & National PMO & Program-Project Management & Service Delivery IT and Business Process

Outsourcing

Innovative and Entrepreneurial (Built and Sold Two Virginia-based Companies Employing over 3,900)

Professional Profile

TMC INTERNATIONAL 2012 - Present

Principal

Provided strategic and consulting services for global and regional transitions and transformations. Responsible for the

creation, implementation and management of programs, projects and initiatives designed to improve results, predictability,

reliability and performance.

Program Transition Executive, UCPath, University of California, Office of the President, Oakland, CA

Managed planning and implementation efforts for transition, operational readiness and Future State shared services

activities for University of California’s priority program in implementing a single payroll, benefits, human resources and

academic personnel solution, business intelligence, data analytics and metrics solution for all UC employees. Included

consolidation of all help desk services for handling human resource requests. Future State services included all

service delivery, change management, security, communications, vendor relationships, maintenance & operations,

including ITIL processes/metrics, and other areas.

UCPath program is the single largest Higher Ed phased implementation covering over 190,000 employees, 10

campuses and five health systems. This program will replace UC’s 35-year old Payroll/Personnel System (PPS) with a

single new payroll and HR technology system using PeopleSoft HCM 9.2, standardize and streamline payroll and HR

processes systemwide, and centralize certain HR and payroll transactional processes within the UCPath shared

services center.

Independent Verification & Validation (IV&V) for Maryland Department of Health and Mental Hygiene, Cirdan

Group, Baltimore, MD

Conducted audit of Maryland’s implementation of Affordable Care Act, and specifically in the current efforts for

Developmental Disabilities Administration (DDA) to map existing processes, develop Future State processes, triage

high-priority broken processes and develop a RFP in updating its current financial and payment systems. Intent of the

project is to provide analysis of project that will provide recommendations for a new financial services platform and

payment methodologies; interfaces with Medicaid payment platform; interfaces of a financial platform with service

providers; and determine the viability of the current data platform for the next 10 years.

Program Management Office (PMO) Executive; Xerox Services, Government Healthcare Group, Atlanta, GA

Directed program and project management efforts for healthcare group nationally, including full SDLC, modernization

of Medication Information Systems and architecture for New Hampshire, North Dakota, Montana, Alaska and

California. Projects included working with CMS, third party providers and pharmaceuticals; building requirements and

developing solutions in interfacing with EHR and PQRS; data conversions; reporting; ICD-10 for reimbursement and

resource allocations; serving as the fiscal agent responsible for the submission and processing of Medicaid claims;

reporting and analytics; data conversions; and; change management/training/communications.

Served as Project Director and Trusted Advisor for company and state leadership about the project portfolio, status and

resource planning for delivering North Dakota’s Medicaid systems, the state’s single largest technology spend ever.

Conducted IV&V assessments for CMMI-based gap analyses and have defined over 50 deficits; Led process

definition, process improvement, training and deployment efforts for CMMI appraisal and re-certification.

Acted as Liaison with the client, project team and third-party providers to improve communication and troubleshoot

integration and development efforts; systems testing and quality assurance/quality control, and; and deliverables.

Size: Manage a global team, composed of eight PODs and over 300 resources, to support collection of requirements,

development, testing and launching of new system.

Program Delivery Lead Capital One, Richmond, VA

William Keith Wine ~ c: 804-***-**** ~ acpjy8@r.postjobfree.com 1

Managed Back Office Operations efforts in integrating financial and transaction processes, systems and data between

Capital One and HSBC transactions.

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ACS, A XEROX COMPANY, GOVERNMENT SOLUTIONS GROUP 2008 - 2012

Chief Administrative Officer, State & Local Government Solutions, Fairfax, VA

State & Local: Health & Human Services, IT Solutions, Public Safety, Records & Document Management

Transportation: Parking, Tolling, Public Transit, Motor Vehicle & Revenue Services, Fleet Management

Health & Human Services: Audit & Compliance, Eligibility & Insurance Exchange Services, Program Administration

for TANF, SNAP and Medicaid

Developed a uniform customer-centric service delivery strategy and analysis for both existing accounts and new

opportunities, optimizing all service delivery across the LOBs, including IT outsourcing (ITO) and business process

outsourcing (BPO), reporting to Group President, COO, and multiple GSG managing directors. Developed strategies

on how new opportunities and existing accounts

Established and managed all service delivery across the LOB, with over 30 PMOs and operations teams by developed

more transparent, enterprise standards and metrics for how services were delivered.

Responsible for all statewide approach, transition and maintenance of solutions delivered, including IT outsourcing

(i.e., data and application centers) and business process outsourcing (BPO).

Provided oversight of all IV&V efforts, standards and responses across the enterprise.

Developed solution and service delivery content for all RFP responses, including business, technical, application,

performance, transition, costing and pricing models, related to how services would be implemented and maintained.

Identified and validated new solution requirements to address business needs, identifying solution and technical

capability (i.e., Cloud, SaaS) by defining and documenting next generation of technologies, project ‘best-practices’ and

future ‘next-practices’.

Managed data center migration for Maryland DHR, including mainframe, mid-range and cottage applications.

ACS-Xerox is the partner for managing operations & maintenance of the PeopleSoft applications for the State of Texas

as well as providing data center services to the Texas Department of Information Resources.

Xerox is the fiscal agent for Medicaid responsible for the submission and processing of Medicaid claims as well as the

lead systems integrator in modernizing Medicaid systems in multiple states.

Xerox provides origination and management of student loans to over 50% of the nation’s universities and colleges.

Client Executive, Commonwealth of Virginia, State & Local Government Solutions, Richmond, VA

Led business development, partnering, delivery, and operations in collaboration with thought leaders across multiple

lines of business; highly involved with governmental affairs and third party political consultancies.

Established alliances throughout Executive Branch, including Office of the Governor, Secretariats, Commissions,

Agencies, and Office of the CIO.

Maintained oversight of all ACS and Xerox public policy and statewide relationships with lobbyists, providing direction

and strategy.

Focused on mega-process improvements for the Commonwealth in shared services environments, including Medicaid

and Social Services benefits as well as document management, enterprise content management, managed print,

tolling solutions and time, attendance and leave.

NOTE: In Virginia, ACS is the fiscal agent for Medicaid; provides the statewide solution for collecting all fuel taxes;

debit card used statewide for TANF and SNAP benefits; solutions for dispatching fire and other emergency vehicles in

the majority of localities; statewide solution for managing all unclaimed property refunds; parking management for all

Washington and Norfolk airports; national intelligent transportation system, PrePass, that electronically verifies safety,

credentials, and weight of commercial vehicles, including Virginia, and; tolling solutions, including EZ-Pass.

National Service Delivery Executive Chief of Staff, Special Projects, State & Local Government Solutions, Fairfax,

VA

Reporting to the Group President, COO, and multiple managing directors, developed customer-centric service delivery

strategy and analysis for all IT outsourcing (ITO) and business process outsourcing (BPO) solutions.

Launched enterprise PMO incorporating ACS standard methodologies and best practices for current clients, and;

managed all state/local government programs.

Provided analyses and recommendations in managing existing contracts for both service delivery and operations,

including ITIL best practices, processes, and metrics.

Led the public sector groups as the primary point of contact for all ERP activities, including full SDLC, initiating new

transitions as well as troubleshooting existing implementations, maintenance and support. Included SAP Financial and

HCM systems for Colorado Department of Transportation; Lawson Financial and HR Systems for City of Irvine;

CAD/RMS for California Highway Patrol; PeopleSoft Financial and HR ERP Systems for State of Texas; Banner

Financial and HR ERP Systems for multiple cities and counties.

Senior Vice President, Global Service Delivery, Commercial Practice, Dallas, TX

William Keith Wine ~ c: 804-***-**** ~ acpjy8@r.postjobfree.com 3

Provided oversight for transitions and implementations, including full SDLC, of financial, human resources and

business intelligence solutions for the Americas, EMEA, South America and Southeast Asia regions

Developed Global PMO to direct implementations and transitional efforts for hosting services; cloud and mobile-based

solutions; analytics platforms and services; system modernizations and implementations, and; enterprise infrastructure

and application support solutions for GlaxoSmithKline, USB Bank, Hess Oil, Target and others.

TMC INTERNATIONAL 2006 - 2008

Director, Global PMO Implementation Leader-DuPont, Convergys-DuPont, Wilmington, DE

Revamped one of the world’s largest HROs (Human Resources Outsourcing) transformations for DuPont, including full

SDLC and implementing the entire suite of SAP HCM products with Kronos for time, attendance and leave.

Championed transformation initiatives in business process design, service delivery strategy, outsourcing advisory,

and/or shared service center design and implementation. Reported directly to Executive Program Steering Committee

of both Convergys and DuPont, including the latter’s Global HR Executive and CIO.

Size: Managed 14 global teams, composed of over 475 resources, to support over 70 countries, 80 legal entities, 66K

employees, over 144K retirees and support for 14 major languages with annual spend of $150M.

COUNTRYWIDE FINANCIAL CORPORATION 2004 - 2006

Senior VP, PMO Operations & Special Projects; Chief of Staff, Calabasas, CA and Dallas, TX

Successfully launched Packaged Applications Portfolio Management Office (PMO) for managing global implementation

of PeopleSoft ERP with financials, HCM, business intelligence and business analytics components, supporting seven

countries, 56K employees, over 60K retirees and $6.1 trillion in assets. Implemented all financial and HCM

functionality, including workforce admin, payroll, benefits administration, financial, budget & HR data analytics.

Represented program efforts in meetings with external regulating agencies and internal audit/security/risk teams.

Consolidated over 60 PMOs into two Enterprise PMOs, one focused on all corporate, back office operations and the

other on business, customer-facing loan origination; instituted PMO standards and governance; maintained vendor

relations with all system integrators as well as hardware & software manufacturers.

Facilitated all Future State efforts, including operational readiness and maintenance & support of application, technical

and data center activities.

Size: Managed implementation, composed of over 425 business SMEs, application development and IT resources, to

support a portfolio of three major programs and 22 major projects with $178M annual spend.

TMC INTERNATIONAL 1998 - 2004

Principal

Provided strategic and consulting services for CRM, ERP, call center, and help desk solutions/operations. Clients include

Capital One, Shell Energy, WW Grainger, Home Depot, British Telecom, Sears, and Priceline.

Chief of Staff and Trusted Advisor to Group CIO and IT Directors, British Telecom, London UK

Provided oversight for implementation of Siebel CRM applications on behalf of IT Leadership and regional

consolidation of all call/contact center operations.

Prior to and post 911, designed and developed enterprise information and information & business intelligence strategy

that integrated all customer-facing, operational, and networking data, working in conjunction with UK government and

UK Homeland Security.

Size: Impacted over 100K employees and 20M customers, being delivered by over 1,300 resources and $500M in

annual expenditures.

Chief of Staff to Chief Customer Care, Sears, Hoffman Estates, IL

Managed PMO for global CRM deployment for new www.sears.com.

Launched service/marketing strategy for web-enabling, multi-media onshore/offshore contact centers/help desks.

Designed and executed multi-channel marketing, information, and business intelligence strategy.

PINNACALL CORPORATION 1997-1998

President, Richmond, VA

Directed sales, marketing, partnering, and service development/delivery for consultative and BPO services; advised on

CRM, business intelligence and analytics, web-based technologies and contact centers.

Provided strategies and consulting for business intelligence, agent- and customer-facing applications, supply chain,

sales force automation tools, marketing tools, databases, methodologies, and other processes.

Size: Grew to $28M revenue business with 300 partners and consultants in 18 months. Sold company.

SOUTHERN RESOURCES, INC DBA NORRELL SERVICES 1992-1997

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President, Richmond, VA

Established call center-related HR services business, with consulting, CRM implementations, BPO, and staffing

services, growing to over 3,600+ employees in Virginia. Set up over 150 call/contact centers in the Commonwealth.

Led ongoing community involvement in state/local economic development efforts that created tens of thousands of

new jobs; developed more than 30 contact centers. Sold company.

Education & Professional Development

BA, History & Political Science, Bridgewater College; Masters in Public Administration & Public Policy, Virginia Tech, in

progress; Sorensen Institute, University of Virginia, Class of 2014; Prior Certifications: PMP ~ Six Sigma Master Black

Belt ~ SPHR

William Keith Wine ~ c: 804-***-**** ~ acpjy8@r.postjobfree.com 5

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