Carissa Kirkland

***** ***** ** ***#****

Houston, Texas 77090

832-***-**** acpjxv@r.postjobfree.com

OBJECTIVE

Seeking an administrative or any customer service position in a growth-oriented company where

I can utilize my administrative and analytical skills and acquire new abilities.

PROFESSIONAL SKILLS

•Microsoft Office Suites •Typing (35+ wpm) •Customer Service Skills

•Microsoft Windows •Office Procedures •AS400

•Ten-Key Calculator •Telephone Skills •I-Trade

•Lotus 1-2-3 •Entry Level Accounting •Booking Order

•WordPerfect 5.1/6.1 •Dispatching •Auto Action

•Multiple Line Answering •Business Math

•Filing/Editing •Business English

EDUCATION

Lone Star College System University of San Diego

Houston, TX San Diego CA

01/2011-Currently Enrolled 09/2002-02/2003

ECPI Technology School C.E. King High School

Newport News VA Houston TX

06/2004-11/2004 08/1998 -05/2002

EMPLOYMENT HISTORY

Office Manager

R&N Auto Sales

07/13-Present

Responsibilities: I answered phone calls, submitted deals to various finance companies, sold

cars, filed paperwork, took payments from customers, cleaned the office, and etc.

Independent Contractor

Noble Logistics

10/13- Present

Responsibilities: I picked up specimens, hospital documents, medical supplies, and etc. for all of

the Memorial Hermann Hospitals and Clinics in Houston and the surrounding areas. I also

picked up mail and took it to the Downtown Post Office.

Shipping/Receiving Clerk (ARD)

Katoen Natie

08/12- 03/13

Responsibilities: I was responsible for various tasks. I handled all the containers that were

scheduled in and out of the facility. I was also responsible for checking in and out the drivers, as

well as assisting them with any help they needed while there. I called in pick-up notifications. I

also helped with putting orders together, filing, and filing out monthly audits.

Assistant Manager Cook

Landing Zone, Houston, TX

05/08- 01/12

Responsibilities: I was responsible for various tasks. I did payroll, time scheduling, prepared

meals, order groceries and other supplies, made bank deposits and withdrawals, maintain the area

in which food was prepared, worked with meeting customers’ needs, and worked the cash

register.

Accounting Clerk

Glazier Foods Co., Houston, TX

04/05-05/08

Responsibilities: I was responsible for answering multiple incoming calls, creating spreadsheets

for the department, preparing notes from meetings, preparing money for bank deposit, filing,

calling customers to verifying their orders, and reporting any discrepancies found in any of the

files that were being audited.

QUALIFICATIONS SUMMARY

I have more than 8 years experience in an office environment. I am able to relate well to the

public, in person and on the telephone. I am described as being tactful, creative, discreet,

flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional.

Strong ability to work effectively with multiple supervisors, balance and prioritize multiple

requests. I am capable and practiced in handling complex and/or multi-faceted tasks. I am

extremely knowledgeable in office (clerical / secretarial) and time management. Good

organizational skills. Computer literate - well-versed with Windows, word processing (preferably

MS Word), spreadsheets (pref. Excel), desktop publishing, and database management.

EMPLOYMENT SKILLS

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations

Diplomatically resolved customers complaints on as-needed basis

Accurately calculated and made daily deposits of up to $15,000-$20,000

Ability to follow instructions well and make decisions with no supervision

Maintained all record-keeping procedures without error

Accurately keyed customers order that shipped out on a daily basis

Effectively developed telephone communication skills and consistently met expectations

Dispatched out emergency customer calls to service men

Mailed out agreement letters and filed in specific district code

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