Teresia Garrett resume

*** * ***** **, ****** IL 60419

Home: 708-***-**** - acpjxl@r.postjobfree.com

Summary

^^Working from home: 7 years doing Customer service, taking inbound sales

and service calls for Product driven Companies, Skilled Inbound CSR

committed to addressing customer concerns with speed, accuracy and

professionalism.

^^Prudential Life Insurance Co. Senior Service Rep. : 12 years Processing

Agents New Business application and taking Insurance Premiums, along with

Brinks deposits and weekly Sales reports for Top earners that week.

^^Admission/Marketing Director : 5 years at Alden Heather Nursing Center.

Working with Families to get their Loved ones admitted in our Facility.

Marketing a Nursing facility can be a hard job but very rewarding.

^^Salon & Spa Manager: 8 years I got a chance to use my Management

training from Prudential Ins Co.

Highlights

>Manager over Customer Service Reps, at >Winning 6 Customer

Service Awards and 1

Prudential Ins. Co saw Leadership quality in me and Manager

of the Year Award at our Annual Awards

asked me to train to be Office Manager, that was a Dinner, and still

doing Award Winning Customer

highlight of working there for 12 years. Service after several years.

>Helen Harris one Managers at the PopCorn

Factory asked for me personally to work Valentine

Season after doing a good job for them Christmas

Season, that was an honor.

Accomplishments

While sitting on the Board of Directors of the YMCA in Harvey, IL. that

gave me a good feeling of working for Community

and Seniors who lived in that building making decisions that would help

them throughout the years to come.

Chaired Health Committee for South Suburban Chamber of Commerce while

working at Alden Heather Nursing Center

as Admissions Director, we had weekly meeting with Doctors and other

members in Health fields and talked about

changes in Health field or other smaller matters of interest.

While Managing Pure Essence Salon our Salon got in a Movie and Magazines,

some of our stylist were featured in Hair

Magazines, I was asked by Proctor & Gardner Hair Co. to give the President

of Mazanie Hair Products who came from

France a tour of our Salon.

Experience

Pure Essence Salon and Day Spa Manager

April 1998 to December 2006

Pure Essence Salon & Spa - Dolton, IL.

Managed 11 stylist, 4 shampoo assistants, 3 spa personnel.

My main purpose was being in charge of customer service, making sure the

Salon and Spa ran smoothly,

checking out the clients and closing out the end of day report.

Also interviewed potential staff and hired who was capable of doing a great

job.

We were known as the Upscale Salon in the South Suburbs. Collected customer

feedback and made process

changes to exceed customer satisfaction goals.

Improved customer ratings by 95%.

Worked with upper management to ensure appropriate changes were made to

improve customer satisfaction.

WORKED FROM HOME Jan 2007- Jan 2015: Worked part time for Disney Dining,

Reservations agent,

booking Dining reservations and qualified for Booking Tee Times (which was

only offered to 35 people), The

PopCorn Factory, Sales & Service, Cheryl&Co Sales, 1-800-flowers Sales &

Service (Seasonal).

Worked for ShopHSN, as an inbound sales agent.

Took customers orders from Diamonds to Clothes.

Worked for Cricket Wireless, Inbound agent, taking orders, activations,

billing questions, payments, and any other

concerns customer might have. Cricket pulled the contract with

(WestatHome).

Circuit City, Guest support agent answering questions, transferring calls,

documenting calls, handling shipping

issues, and escalating calls for in-depth help. (Circuit City went

Bankrupt).

TeleTech for Higher One, Customer Care Agent taking inbound calls from

students asking questions about their

Bank account and financial needs.

TeleTech for Best Buy, Account maintenance agent taking inbound customer

calls about their cell phone

warranties, anti virus accounts, taking credit card info and making changes

to their accounts, and documenting all calls, Best Buy Dot.com placing

online orders and creating Best Buy accounts, for my excellent customer

service skills I went to the Points department taking calls from Elite

Plus and Elite member adding their points, re issuing gift certificates,

and helping link their accounts so they could see their points and

certificates.

Improved customer ratings by 85%.

Demonstrated mastery of customer service call script within specified time

frames.

Education

Tacoma Community College - Tacoma, WA

(No Degree) Attended one year, took Drama and other courses then moved to

Markham, IL. to live with my Aunt and

Uncle to pursue a career in a Big City.

Skills

Administrative, Administrative Assistant, anti virus, billing, Clerical,

closing, CMS, com, CPT, clients, Customer

Service, Customer Service Skills, Customer Care, dictation, financial,

forms, ICD-9, Insurance, Leadership, Director, Management training,

Marketing, Medical Billing, Medical Transcription, natural, Office Manager,

personnel, quality,Sales, shipping, Taxes, phone, typing

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