Jessica Dione Stepbach

**** ********* ** *

Gallatin, TN 37066

615-***-****

acpjph@r.postjobfree.com

EMPLOYMENT EXPERIENCE:

Miracle Chrysler, Dodge, Jeep, Ram - Gallatin, TN August 2014 -

Current

Accounting Assistant

HR Duties: Process all new hire paperwork, file all HR files, Keep all

information confidential. Process payroll weekly. Add up weekly hours from

punched time cards for all employees. Keep monthly service & sales hours

tracking. Pay all extended warranties for all car sales. Cashier duties for

parts & service sales. Process daily deposit into banking account and

ensure everything is processed in ERA system correctly. Accounts payable &

accounts receivable duties. Print A/R statements every month. Assist in

being back up receptionist for busy, multi-line phone. Write checks for any

bills that need paid that I am responsible for. Open store in the morning

and verify money drawers before business is open for the day. Handle

rentals for our service department for customers.

MANPOWER - Gallatin, TN July 2006 - October 2006

SERVPRO - CORPORATE - Gallatin, TN October 2006 - August 2011

RMA (Return Merchandise Authorization) Coordinator / Assistant Buyer

Process all franchise returns and warranty claims for over 1,600

franchisees in the U.S. Create the return authorization in MS Great Plains,

verify warranty coverage for over 50 vendors, fill out a return data sheet

to send to vendors for approval of repairing or returning defective

merchandise, after approval from vendor send data sheet with vendor

approval number and shipping address, or arrange for item to be picked up

by vendor (depends on vendor specifications). Follow up on RMA until it is

fully closed or resolved and both the franchise and vendor agrees issue is

resolved. Use appropriate coding for RMA's. Comply with all vendors' return

processes. Use MS Great Plains 9.0 program to get franchise information,

vendor information, and get original invoice of purchase for product.

Return defective merchandise or returned merchandise to internal stock.

Inventory control. Process internal inventory transfers and adjustments in

our system. Process all refused / damaged shipments through the return

process. Verify if products need to be scrapped or are in good condition.

Process estimates for all non warranty returns and that the appropriate

paperwork signed, and follow up with vendor after repair is approved. Make

sure Accounting gets accurate information on invoices and credit memos for

RMA's. Use MS Excel and Word to create spreadsheets and forms. Handle all

freight and UPS damage claims. Verify products upon arrival for accurate

items, quantities, damaged, or used. Keep an RMA log for tracking,

following up, and seeing trends. Process some replacement orders for all

returns. Handle some purchasing duties. Process purchase orders, sales

orders, invoicing. Handle intercompany transfers and assemblies for

chemical batches with SP Professional Cleaning Products (A company within

Servpro). RMA Weekly, Monthly, and Quarterly reports. Strong customer

service, reporting, and data entry skills used. Assist in yearly Physical

Inventory. Things I have accomplished since been in this position: getting

RMA's up to date, created a monthly RMA tracking sheet with MS Excel,

created vendor specific logs for appropriate vendors, created vendor

specific data sheets, using sorters to better organize all the RMA

paperwork, creating the entire SOP for this position, and cleaning up the

RMA inventory bin. Create and update all of the reporting to go with this

position. Create a warranty process for every vendor. Creating an RMA Flow

Chart system, Plan, prepare, & conduct RMA internal error meetings. Create

a receiving process and poster sent to every customer explaining the proper

way to receive orders to save the company money. Create new ways to make

customers comply with warranty guidelines and policies.

CENTER FOR COMPREHENSIVE SVCS / TN NEURORESTORATIVE CENTER

November 2005 - July 2006 / November 2003 - August 2005

Administrative Assistant / Accounts Payable Coordinator / Schedule

Coordinator

Answer multi-lined phone. All administrative duties and all basic office

equipment. Use MS Word,

Excel, and Outlook. Make hotel & car rental reservations. Accounts Payable;

process all invoices

and match up to correct documentation, do filing daily, use ledger, use

purchase orders, use multiple

other forms, use correct coding for corporate A/P person, weekly reporting.

Handle all incoming & outgoing mail. Handle fed ex and ups shipping.

Updating Our Phone system; BellSouth Norstar. Petty cash; distribute,

weekly auditing of, and all other needs. Data Entry. Create forms,

spreadsheets, and letters. Assist the Program Director in quarterly Reports

for length of stay for patients, monthly admissions and discharges, summary

of clinical hours for each quarter. Use customer service skills daily.

Schedule 20+ employees for 24 hours a day- 7 days a week according to

client care, days off, and availability on a weekly basis. Staff scheduling

for training, transportation of clients, etc... Handle calling out, finding

replacements, and all other staffing issues, etc... Assist in updating

forms and data in our shared file system. Assist staff with minor computer

problems and issues. Handle all clients' money and banking for 2

facilities, audit of, etc... Assist second facility's director in projects.

Assist the entire team in monthly and weekly reports. Administrative duties

for 5 managers. Be a backup for the Human Resource Manager. Assist Case

Management with Medical Records duties.

R & R CALENDAR - Hendersonville, TN

August 2005 - November 2005

Administrative Assistant / Accounts Receivable / HR Duties

Assist the CEO, President of the company, and the Office Manager daily. Use

QuickBooks to make invoices from sales sheets daily, a lot of data entry,

use Postage machine, use a letter sorting machine, mail out posters to

schools & vendors. Assist all staff and departments daily. Enter payments

into QuickBooks System, process collectors paperwork daily, collect ads &

payments from Customers, Proof posters for accurate information before

going to print, call customers about overdue payments, mail out past due

invoices on a monthly basis, use internet to verify correct address and

information. Answer multi-lined phone, and do filing daily, Handle payroll

in QuickBooks, and all other Human Resource duties. Handle all Accounts

Receivable. use MS Word Works, MS Word & Excel to make forms. Call

customers about returned mail and posters and try to verify correct mailing

Information. Help sales department pull sales from Previous Day's sales

from the system. Strong Customer Service skills used daily. Investigate

wrong ads and try to keep the customer happy

FLEXTRONICS, INC. - Lebanon, TN

October 2001 - October 2003

Quality Control Auditor

Inspect and audit all products for several accounts, Data Entry, MS Word,

Excel, Outlook, and Internet use to verify product. Overlook production and

make sure they are making the product correctly, multi task in multiple

areas daily, Cross-trained in all accounts, help office, production, &

manager staff in daily Duties, Some traveling, Auditor of 6 different

accounts, Use of BAAN Atlas to verify parts & Inventory, Some inventory

Control, audit product going to ship, Verify parts at start of Shift &

start of a new order, audit & Verify parts and product for accuracy.

Trained employees on how to do their job correctly and according to our

standards. Basic office Skills used. Assist in audits for our company. Sent

on two traveling trips to audit product customers sent back: Michigan and

Texas

EDUCATION:

Lebanon High School - Lebanon, TN

Graduated in 1999

http://www.linkedin.com/pub/jessica-stepbach/36/18/964/

Linked In profile has reccomendations & references.

PERSONAL REFERENCES:

Relationship Name Phone

Numbers Known

Friend

Lem Absher 615-***-**** 11 years

615-***-****

Friend Melissa Morrow 615-***-**** 10 years

Friend Jennifer Colbert 615-***-**** 10 years

Holly Key 615-***-**** 13 years

Friend

PROFESSIONAL REFERENCES:

Job Title Name

Phone #'s Known

TN Case Manager / SW Theresa 615-***-**** 9

NeuroRestorative Shelton years

Servpro of Farmington V President / Co Owner Janet Short

573-***-**** 5 years

(customer) acpjph@r.postjobfree.com

Servpro Industries Customer Service / Sales Elaine Fields

615-***-**** 7 years

Servpro Industries Copy Center Jennifer Berry 615-

388-2836 6 years

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