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Project Manager Customer Service

Location:
Plantation, FL
Salary:
65000
Posted:
May 06, 2015

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Resume:

MAHER KAYEN

**** ******** ****, *********, ** ***24 . 954-***-**** .

acpjhx@r.postjobfree.com . Linkedin

[pic]

Dear Sir/Ma'am,

I would like to explore the possibility of joining your organization. The

enclosed resume will provide you with pertinent information concerning my

experience and abilities.

My objective is to secure a challenging position, one which will utilize my

unique background within a Business Environment. My professional

accomplishments, coupled with my sincere desire to succeed, would make me

an ideal candidate for the requirements of a demanding situation.

Other highlights of interest include:

. Consistently promoted by management due to problem solving and

analytical assessments that quickly effect change and improvement in

the work environment.

. Proven multi-tasking capabilities with a strong aptitude in planning,

prioritizing, and managing complex projects under aggressive

timelines.

. Tenacious, highly motivated, and ambitious individual eager to learn

with a sincere desire to succeed.

. Ability to network and build constructive relationships within and

outside an organization due to a professional, amiable, polished

demeanor with excellent communication skills.

You will find a hardworking, self-motivated individual, who takes pride in

my work and genuinely cares about the work environment I facilitate. I

would very much appreciate a chance for a personal interview. I thank you

in advance for your time and consideration, and I hope to be working with

you in the near future.

Sincerely,

Maher Kayen

Recommendations available upon request.

MAHER KAYEN

7610 Stirling Road, Hollywood, FL 33024 . 954-***-**** .

acpjhx@r.postjobfree.com

OBJECTIVE

Actively pursuing employment opportunities within a progressive

organization which will effectively utilize my skills, ideally within a

Business environment. Preferred position would be one of long-term

commitment conducive to professional growth and advancement.

PROFESSIONAL SUMMARY

. B.S. in Computer Science from the Open University, United Kingdom (GPA

3.5/4.0).

. Well-rounded with experience in Project Management, Graphic Design and

Video Editing using the latest modern applications including: Ace

Project, JIRA, AXURE, E-VERITAS, Spectate, Basecamp, One Drive,

Photoshop, Adobe After Effects, Indesign, Illustrator, and more.

. 5 years sales experience in the Real Estate market with an insatiable

passion and hunger for sales and marketing.

. Bilingual Arabic and English.

EXPERIENCE

WEB PROJECT MANAGER / CONSULTANT; UNIVERSITY OF MIAMI; Coral Gables, FL

2014 - 2015

Responsible for project plan and execution of the migration of over

500 public websites to a new CMS system including but not limited to:

. Assess visual identity standards and current state of UM websites to

create full integration project plan.

. Create Statement of Work, execute project plan/milestones, and

communication plan for future user base.

. Design and construct prototype of Website registration tool.

. Institute and train department with JIRA to manage execution of

project plan.

. Manage support through the duration of website migration for all end

users.

. Conduct inventory of all current existing websites and UM employees

listed on sites.

. Prepare monthly progress and projections PowerPoint presentations for

Web Advisory Meetings composed of Board of Directors for each

educational department represented on University of Miami Website.

MOBILE APP PROJECT MANAGER, PHUNWARE (Formerly SIMPLIKATE), Miami,

2014 - 2014

Effectively work with a cross-functional team, managing both internal

and external resources, to Organize, plan, develop and deliver

projects in a timely and accurate manner.

. Manage all communication channels within the project including

meetings, workshops, email & documentation.

. Proficiency with Agile Methodology Development (Brainstorm, Design,

Development, QA and Deployment).

. Take ownership of customer requests from initial contact to resolution

while communicating updates to the customer.

. Liaise between the client and technical/creative teams, translating

the needs on either side.

. Responsible for overseeing assigned team members and vendors on a

project.

. Monitor and analyze assigned client accounts in order to assure client

satisfaction.

. Comfortable working to challenging deadlines in a dynamic environment

with a high degree of change.

. Ability to manage multiple concurrent tasks and someone who puts in

the extra effort to meet deadlines.

. Strong communication, organization and time management skills.

WEB PROJECT MANAGER, NETROSTAR, Miami, FL

2012 - 2014

Act as bridge between clients and web developers/graphic designers;

Communication liaison on all past and present projects to:

. Proficient in website prototyping applications and creating wire

frames.

. Collaborate with all departments including account management and

contractors to apply and oversee timely completion of created project

timelines.

. Manage all outside vendors & contractors using track progress

applications.

. Update and implement project design parameters, style guides, and

visual standards.

. Submit invoices to account manager; track payments; stop work if

accounts are past due.

. Analyze client needs and estimate work to accurately quote clients and

sell upgraded services.

. Consistently brainstorm the market for innovative ideas, selling

tactics, more efficient software and communication outlets, and more

for the wealth and success of the company.

. Perform QA on both (UI and functionalities), daily work on CMS to

implement customer's content.

. Launch new domains, setup database and deploy projects for clientele.

Daily work experience with Photoshop, HTML, Wordpress and CMS (Content

Management System), IIS 5, 6 and 7 and Microsoft SQL Server 2008.

. Experience in launching accounts, creating newsletters for clients,

and managing lists for email blasting companies such as Constant

Contact, Mail Chimp, etc.

. Quick Books savvy

GRAPHIC DESIGNER, 84 WEST STUDIOS, Davie, FL

2011-2012

Contracted for various technological marketing materials, including but not

limited to:

. Album Design: Design each client album from blank canvas to create an

artistic layout. Color Correct and use Advanced Photoshop knowledge

for major retouching and editing.

. Advertising Materials: Create innovative flyers, business cards,

banners, post cards, logos, and more.

. Photography & Video: Shoot Social /Corporate Event Photography and

Video Demos. Most recent published work in The Knot South Florida

Fall/Winter 2012; Page 150.

. Websites: Launch new domains and install websites for clientele.

Experience with HTML, Wordpress, JQuery, CMS, and more. Apply SEO and

Social Media Marketing strategies to increase client visibility.

. Office Work: Excellent time management skills with the ability to

juggle multiple responsibilities and set priorities. Ability to work

independently. Excellent customer service. Advanced skills in MS

Office (Word, Excel, Outlook, and PowerPoint).

ARABIAN AMERICAN OIL COMPANY (ARAMCO); Udhailiyah, SAUDI ARABIA

2002-2009

POWER DISTRIBUTION DEPARTMENT SUPERVISOR

Responsible for the daily operation of the high voltage power

distribution of oil refineries which include:

. Supervise hired contractors to ensure proper company protocol is

achieved.

. Install transmission lines, bushings, and lightning arrestors onto

transformers.

. Liaison between departments to coordinate projects and meet aggressive

deadlines.

. Successfully able to organize and assign tasks daily to staff and stay

focused on long-term projects.

. Inspect transformers, breakers, and circuit switchers; perform high

voltage maintenance when necessary.

. Dispatch and direct different sectors of the department into the

refineries, gas plants, and over 100 GOSPs.

EDUCATION AND AWARDS

. Graduated highest level in English Studies from Embassy CES, Ft.

Lauderdale, FL; 2011

. Awarded the King Abdulla Scholarship Program for Masters Study in the

United States; 2010

. Graduated with 3.5 GPA in B.S. in Computer Science from The Open

University, UK; 2010

. Awarded five years of perfect merit from Aramco; 2007

. Completed Doble Insulation Analysis certification Dhahran Industrial

Training Center, Dhahran, KSA; 2007

. Completed Electrical Mathematics certification from UDH Industrial

Training Center, Al Hofuf, KSA; 2003



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