Lauren Dowdy

* ********** ****

Rome, Georgia ***61

706-***-****

acpjft@r.postjobfree.com

SUMMARY

Enthusiastic, dedicated team individual with demonstrated expertise in

public relations who knows how to provide quality customer service/care.

QUALIFICATIONS

Computer skills include Microsoft Office and Excel; Operates various cash

register and credit card machines, Excellent communication skills.

WORK EXPERIENCE

November 2013 present

Verizon Wireless Operations Specialist

Everyday operations include opening the store, setting up and counting cash drawers, and

complete daily opening reports. Handle all incoming and outgoing FedEx and UPS shipments as

well as maintaining online FedEx business account. Use of store P Card to order supplies needed

for the stores day to day tasks and organization items for back of house. Also, being an Operation

Specialist comes with the responsibility of opening the store as a key holder and managing other

employees and any customer escalations until a manager arrives. Other daily tasks include

bringing in shipments of inventory, organizing inventory, ordering store supplies, merchandising

the store, teaching workshops to customers to help them understand their devices, and keeping

back of house organized for the team.

October 2012 November 2013

Verizon Wireless Device Specialist/ Customer Service Representative

Everyday operations include helping to open the store which includes counting cash

drawers, checking merchandising and other various opening procedures. Other daily tasks include

setting up customers new devices and teaching them how to use them, organizing and teaching

various workshops on the different devices and operating systems offered, stocking floor with

merchandise when needed, checking people in and managing the sales floor while maintaining a

friendly and happy atmosphere for customers waiting.

Novemeber 2010 October 2012

Verizon Wireless Retail Sales Representative

Everyday operations include handling a cash drawer, maintaining a clean work area,

determining sales goal for the day, providing customers with a professional, friendly and pleasant

experience, stocking sales floor, any other tasks the managers need done to help the business

run smoothly.

August 2007 – September 2010

Ford, Gittings and Kane Jewelers Sales Rep

Floor Sales; Cash register sales, including credit cards; Store displays; Other duties as

needed.

October 2006 – August 2007

Express, Inc Assistant Manager

Open/Close Store; Open/Close Registers; Employee Work Scheduling; Daily Reports;

Store displays, and floor sets.

March 2006 – October 2006

Express, Inc. Sales

Floor sales and cash register sales, including credit cards; Store displays.

August 2005 – January 2006

Broad Street Ice Cream Parlor and Deli Server

Taking and delivering orders; Ringing orders into register, collecting money, making change,

running credit cards.

EDUCATION

2005 – 2008 Coosa Valley Technical College (now Georgia Northwestern)

Rome, Georgia

2001 2005 Model High School Graduate

Rome, Georgia

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