SUMMARY OF QUALIFICATIONS

Advanced MS Office skills (Access, Experienced in developing

Excel, Word, PowerPoint, Project, user/technical documentation and

Visio) training manuals

Expert MS Excel skills (pivot Proven background in managing

tables, vlookups, macros (VBA), projects and schedules

formulas, data analysis/queries) Experienced in SQL scripting for

Experienced in documenting standard data extraction and analysis

operating procedures and business Strong interpersonal and

requirements communication skills

Proficient in eliciting 18+ years in Information Technology

requirements, gathering information and Telecommunications

and performing analysis to identify 15+ years working in various

appropriate business processes and Government environments/contracts

design workflow diagrams/flowcharts (US DOT, USDA, USNA, SSA, DLA, COE)

Adept in developing and implementing

reporting analysis and solutions

Skilled in performing data analysis

PROFESSIONAL EXPERIENCE

Document Control Manager (March 2013 - February 2015)

Rohadfox Construction Control Services Corp (RCCSC), onsite DC Water, Wash,

DC

. Develop, implement and manage the Open Text Livelink Enterprise Content

Management System (ECMS) for the Biosolids Management Program at DC

Water.

. Manage data migration from Sharepoint to Livelink by developing and

implementing key procedures and specifications governing the document

control process, including document control procedures, numbering

specifications, correspondence procedures, archiving specifications and

other documentation defining the document control framework on the given

project

Business Analyst (November 2011 - October 2012)

Rohadfox Construction Control Services Corp (RCCSC), onsite WSSC, Laurel,

MD

. Develop standard operating procedures, business workflow processes for

the Development Services Group (DSG) at the Washington Suburban Sanitary

Commission, providing support for business process re-engineering

. Document current procedures and recommend process improvements to

expedite current processes

. Elicit requirements using interviews, documentation analysis,

requirements workshops, user needs analysis (UNA), surveys, site visits,

business process descriptions scenarios, business analysis, task and

workflow analysis

. Critically evaluate information gathered from multiple sources, reconcile

conflicts, decompose high-level information into details

. Develop Visio workflow diagrams/ flowcharts

Independent Consultant/Project Analyst (August 2009 -October 2011)

Interior Works, Annapolis, MD

. Implemented and maintained MS Access database to coordinate project

related data including bids, contracts, resources and inventory/document

management

. Provided weekly, monthly reporting of project status and financial data

HR Generalist (May 2011 - June 2011)

Catapult Technology, onsite US Forest Services, Arlington, VA

. Temporary onsite position with USDA National Finance Center (NFC).

Process personnel actions and quality checking using NFC applications

Oracle/PeopleSoft EmpowHR, IRIS, EPIC

Management Information Specialist (November 2008 - June 2009)

Avaya Government Solutions, Columbia, MD and Social Security

Administration, Woodlawn, MD

. Provided management reporting, technical support/documentation, data

analysis and training for the Call Center at the Social Security

Administration Headquarters

. Provided user support for application issues and set up custom automated

processes

. Assessed and analyzed customer-reporting requirements

. Delivered weekly/monthly/yearly standard, ad-hoc and custom reports as

identified by the customer, focusing on system usage, transaction detail,

contact center real-time and historical performance metrics as well as

call accounting

. Created technical training/user documentation and conducted

managerial/employee training

Data/Business Analyst (April 2000 - Sep 2008)

Sabre Systems Inc., Alex, VA at USNA, Annapolis, MD location

. Provided database and systems administration for the telecommunications

management system (installation, updates and patches, conversions,

tuning)

. Worked with Government accounting office providing billing and financial

analysis

. Built and maintained SQL scripts and queries for data analysis and

extraction.

. Developed custom user interfaces in MS Access, monitored and managed

database

. Established and maintained project schedules, prepared reports and

updates on project status and revisions

. Reviewed vendor invoices for accuracy and comparison to internal billing

data

. Provided weekly/monthly/yearly standard, custom and ad-hoc reporting of

financials, call metrics, system usage, trend analysis and transaction

detail

. Developed, implemented and maintained Standard Operating Procedures (SOP)

and technical documentation including business processes/workflows.

. Team Lead in the implementation of an Avaya telecommunications switch

(PBX/EPNs), responsible for tracking schedules, resources, costs and

reporting.

Skills

MS Office Suite (Access, Excel, Word, PowerPoint, Outlook, Project, Visio),

SharePoint, Open Text Livelink, Documentum eRoom, Remedy, SQL scripting,

VBA, Crystal Reports, Oracle Tutor, Oracle/EmpowHR, Lotus Notes,

Hummingbird, EPIC Systems (healthcare software),Office Live Meeting, Adobe

Acrobat, Windows (2000-2003, XP, NT, Windows 7) and MAC operating systems

Education

Associate of Science in Computer Information Systems - Currently pursuing

at Anne Arundel Community College

Certificates and Training

Oracle, Visual Basic, Project Management, Systems Analysis and Design, Data

Communications, Network Management, Accounting

Web Design Specialist

Computer Programming, Computer Learning Center

AWARDS/COMMENDATIONS

Appreciation award presented by the Director of Telecommunications

Operations Division, U.S. Department of Transportation, Washington, DC

Contact this candidate