Gabriela Bogdan

**** *** **., *********, ** *****

acpjax@r.postjobfree.com

Ph: 216-***-****

Professional Summary

Accomplished and energetic Front Desk Clerk with a solid history of

achievement in front desk work. Motivated leader with strong

organizational and prioritization abilities.

Service oriented as a front desk clerk with more than 25 years

background . Core competencies as well as excellent communication

and time management skills. Handles tasks with accuracy and

efficiency.

Reliable front desk clerk with Certificate and background in Front Desk

Clerk, more than 25 years of experience.

Dedicated and looking for a position in a fast growth company.

Hard working.

Friendly and enthusiastic

Multi-lingual.

Responsible .

Highly trained.

Skills

Customer and Personal Monitoring

Service Writing

Social Perceptiveness Persuasion

Clerical Active Learning

English Language Complex Problem Solving

French Language Time Management

Greek Language Monitoring

Italian Language Systems Evaluation

Spanish Language Psychology

Service Orientation Communications and Media

Speaking Education and Training

Active Listening Telecommunications

Administration and Geography

Management Foreign Language

Coordination Programming

Computers and Electronics Production and Processing

Mathematics Law and Government

Reading Comprehension

Critical Thinking

Judgment and Decision Making

Experience

Front Desk Clerk Feb 2014 Aug 2014

Wyndham Cleveland At Playhousesquare Hotel Cleveland, OH

Perform office duties on a temporary basis when needed.

Provide business services for guests, such as sending or

receiving faxes or shipping packages.

Arrange for interpreters or translators when patrons require such

services.

Provide directions to guests.

Receive, store, or deliver luggage or mail.

Make travel arrangements for sightseeing or other tours.

Provide information about local features, such as shopping,

dining, nightlife, or recreational destinations.

Make reservations for patrons, such as for dinner, spa

treatments, or golf tee times, and obtain tickets to special events.

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay

for the accommodation.

Contact housekeeping or maintenance staff when guests report

problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually

or using computers.

Perform bookkeeping activities, such as balancing accounts and

conducting nightly audits.

Post charges, such those for rooms, food, liquor, or telephone

calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to

managers as necessary.

Review accounts and charges with guests during the check out

process.

Transmit and receive messages, using telephones or telephone

switchboards.

Advise housekeeping staff when rooms have been vacated and

are ready for cleaning.

Answer inquiries pertaining to hotel services, guest registration,

and travel directions, or make recommendations regarding

shopping, dining, or entertainment.

Deposit guests' valuables in hotel safes or safe-deposit boxes.

Plan, schedule or supervise the work of other employees.

Arrange tours, taxis, or restaurant reservations for customers.

Date-stamp, sort, and rack incoming mail and messages.

Front Desk Clerk Dec 2008 May 2013

Georgios Papoutsas Ltd. Athens, Greece

Contact housekeeping or maintenance staff when guests report

problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually

or using computers.

Perform bookkeeping activities, such as balancing accounts and

conducting nightly audits.

Post charges, such those for rooms, food, liquor, or telephone

calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to

managers as necessary.

Review accounts and charges with guests during the check out

process.

Transmit and receive messages, using telephones or telephone

switchboards.

Advise housekeeping staff when rooms have been vacated and

are ready for cleaning.

Answer inquiries pertaining to hotel services, guest registration,

and travel directions, or make recommendations regarding

shopping, dining, or entertainment.

Prepare for basic food service, such as setting up continental

breakfast or coffee and tea supplies.

Deposit guests' valuables in hotel safes or safe-deposit boxes.

Plan, schedule or supervise the work of other employees.

Clean and maintain lobby and common areas, such as restocking

supplies and watering plants.

Date-stamp, sort, and rack incoming mail and messages.

Arrange tours, taxis, or restaurant reservations for customers.

Western Union Operator Jul 2005 Nov 2008

Western Union Athens, Greece

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay

for the accommodation.

Contact housekeeping or maintenance staff when guests report

problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually

or using computers.

Perform bookkeeping activities, such as balancing accounts and

conducting nightly audits.

Post charges, such those for rooms, food, liquor, or telephone

calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to

managers as necessary.

Review accounts and charges with guests during the check out

process.

Transmit and receive messages, using telephones or telephone

switchboards.

Advise housekeeping staff when rooms have been vacated and

are ready for cleaning.

Answer inquiries pertaining to hotel services, guest registration,

and travel directions, or make recommendations regarding

shopping, dining, or entertainment.

Prepare for basic food service, such as setting up continental

breakfast or coffee and tea supplies.

Deposit guests' valuables in hotel safes or safe-deposit boxes.

Plan, schedule or supervise the work of other employees.

Clean and maintain lobby and common areas, such as restocking

supplies and watering plants.

Date-stamp, sort, and rack incoming mail and messages.

Arrange tours, taxis, or restaurant reservations for customers.

Education

GED: T ourism, public relations,customer service. Jun 1978

Tourism College Bucharest, Romania

High School Diploma: F oreign Languages Jun 1976

Unirea High School Brasov,Romania

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