Duane H. Washington

Relocating to Richardson, Texas in June 2015

309-***-**** acpiua@r.postjobfree.com

http://www.linkedin.com/in/duanewashington

Business Analyst IT Project Leader

Technical project manager with experience in researching, designing, and

executing new products, processes, and procedures that meet defined

business needs. Apply business acumen to engage stakeholders, gather data,

and define requirements. Utilize project management methodologies, project

lifecycle processes, and work management toolkits to provide deliverables

within deadlines and budgets. Able to communicate solutions and technical

information appropriately and accurately. Strong technical and writing

skills. Core competencies include:

Change Management Training Relationship Management Information

Gathering & Analysis

Problem Mitigation Strategies Documentation & Reporting Trend Analysis

Service Management

Professional Experience

NTT Data, Bloomington, IL 05/2010 - Present

Project/Component Coordinator Business Analyst

Client: State Farm Insurance

Provided business analysis and communication consulting services at client

site, supporting initiatives with the Future State Program, Office of

Information Security and Information Technology Risk and Compliance,

Development Center 10 (Digital), and Availability & Stability. Created

project status reports for senior staff. Collaborated with managers and

subject matter experts to gather and document business requirements.

Developed plans for complex business and technical initiatives and issues.

Wrote and managed intranet and SharePoint site content.

. Transferred knowledge by developing and delivering training and

guidance for newly established governance program management office.

. Developed reports measuring compliance; identified trends and

recommended process efficiency improvements.

. Provided ITIL process knowledge to lift Service Management disciplines

by establishing new reporting and communication processes for Release

Management implementations of IT solutions.

. Led ScrumMaster team; forecasted capacity and utilization, developed

agile stories, managed project backlogs, and facilitated debriefs.

Delivery of smaller, specifically packaged work quickly built momentum

to win additional projects.

TEKsystems, Inc., Bloomington, IL 11/2004 - 03/2009

Change Management Consultant Organizational Development Business Analyst

Client: State Farm Insurance

Consulted with client on strategic and tactical communications during

change management initiatives. Performed issue, risk, and resistance

assessments and stakeholder and impact analyses. Collaborated with

management on role definition, issue mitigation, and corrective plans.

Developed executive sponsorship roadmaps. Created training and coaching

plans.

. Facilitated adoption of new processes and tooling through effective

communications with associates.

. Managed behavior and minimized resistance with defined variable

expectations supporting outputs, inputs, time, and change impacts.

Duane H. Washington Page 2

Farnsworth Group, Bloomington, IL 03/1999 - 10/2004

Project Manager/Planner

Oversaw management of construction projects. Developed project plans,

purchased materials, monitored construction job sites, scheduled

associates, and procured resources. Prepared and reviewed resource

requisitions and vendor agreements. Participated in municipal planning and

grant administration. Conducted environmental assessments and facilitated

community meetings.

. Managed $605K Minonk Millennium Park project. Secured a Dept. of

Natural Resources Open Space Land and Acquisition Development grant to

develop and equip five acres of vacant land for community recreational

activities. Development included new water, sewer, and electrical

systems, well-equipped playground, skateboard park, walking trails,

picnic shelter, and roller hockey rink. Project was completed on time

and within budget.

. Oversaw and managed development of 80 million gallon reservoir in

Adrian, MO to service town's water supply. Reservoir also provided a

fishing and boating recreational area for the community.

Education

Bachelor of Science in Project Management/Business Administration

American InterContinental University, Online Program

Dean's List

Associate of Science in Communications/Public Relations

Champlain College, Burlington, VT

Certifications

Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO) - Scrum

Alliance, Inc.

Foundations ver.3 - Information Technology Infrastructure Library (ITIL)

ADKAR Methodology Practitioner - Prosci Change Management

Competent Toastmaster (CTM) designation - Toastmasters International

Affiliations

Member, Scrum Alliance, 2011 - Present

Member, International Institute of Business Analysis, 2010 - Present

Member, Project Management Institute, 2008 - Present

Member, Information Technology Service Management Forum (itSMF), 2008 -

Present

Honor Club President, Optimist International, 2006 - 2007

Pack Fundraising Chairman/Den Leader, Cub Scouts of America, 2004 - 2006

Council Member, St. John's Lutheran Church, Bloomington, IL, 2001 - 2004

Computer Skills

HP products: HP Service Manager, UCMDB (Universal Configuration Management

Database)

IBM products: ClearQuest, Lotus Notes, ROVR (Registration, Ownership,

Versioning, and Routing)

Microsoft products: Office 2010 - Word, Excel, Outlook, PowerPoint; Lync,

SharePoint, Access, Visio, Project

Adobe products: Acrobat, InDesign, PageMaker, Photoshop, Reader

Other applications: Dreamweaver, CSS, FTP

Social media tools: blogs, instant messaging, Skype, Twitter

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