RANAJIT DAS

A-***, Indrapuram Towers, Vasant Nagari, Vasai – East, PIN - 401208

Phone: 996******* (M)

Email: acpik1@r.postjobfree.com

Training Management (Soft Skills, Voice and Accent, Accent Neutralization,

Process and Product, Sales Training, Pre Process, Customer Service,

Negotiations Skills, Consultative Sales Skills Training)

Versatile and accomplished Training Resource offering 9+ years of experience in the areas of

Accent Training, Soft Skills and Pre Process Training, Negotiations and Sales Training, Collections

(ARM) – HOV/Tracmail, American Medical Response, Technical Training, Technical sales Training,

Training for Dell Solution Station, Dell On Call, Thetrainline.com, Accent neutralization training, UK

and US accent training, Sales training, Process Training, Voice coaching & mentoring, Accounts

Receivable training (Collections), Customer service training, Soft skills and etiquette, Culture

sensitization training, Technical Sales training

Outstanding track record in training (Talent Transformation), recruitment and selection (Talent

Acquisition), vendor management, core-training, client servicing, reporting and email management

and finance for functioning of projects

Heading the content development team / training team, ILT for value added services like

refresher training, up-sales training, cross-sales training and technical upgrade orientation

Highly target oriented with Green Belt in Six Sigma, having the ability to deliver

responsibilities utilising the acquired knowledge

Skilled at capitalising on opportunities and working around obstacles with an aim to accomplish

the project objectives

Qualified and result-oriented individual demonstrating exemplary performance in dynamic

environments

Excellent communicator with an ability to work under pressure in fast-paced, time-sensitive

environments

Proven ability to interact effectively with people of diverse nationalities; comfortable working in a

multicultural setting

Proven ability to increase revenue generation through coaching, refresher training,

communication development training

Key Deliverables across Career Span

• Maintaining the new hire training calendar

• Ensuring discipline, knowledge transfer and governance to new hires training resources

• Develop tools to identify market and domain trends to develop training content

• Develop technical training aids like eFront and other ILTs to standardize training

• Ensure that trainers follow the training protocols to ensure maximum return for investment

• Induct new trainers and conduct TTT

• Imparting sales training to telesales, marketing executives and Managers

• Training electronics field engineers on basic customer handling and technical skills

• Streamlining the Telesales and digital marketing channels

• Cross training the IT education sales team on sales pitch and service

• Creating modules for extended service plan for global customers

• Transition of new captive project (Technical, US)

• SPOC for all training utilities

• Negotiation and sales training

• Web-Content Development (ILT, CRM, ERP)

• Trained new hires on process for a UK program (www.thetrainline.com)

• Trained new hires on sales and negotiations for a US program (Dell Solutions Station, Dell On

Call)

• Developed training content for Dell, HP, IBM, SyVal

• Managed the screening and interviews of candidates

• MIS and data management for training and Operations requirements

• Handled batches of 15-120 trainees

• Coordinated client certification process

• Conducted floor monitoring to enhance productivity and performance

• Trained new hires on collections and sales techniques

• Conducted refresher training

• Conducted bottom quartile management

• Coached and shared feedback with bottom performers

Core Competencies

• Sales Training – Impart Training to new hires to achieve sales targets and to existing employees to improve

revenue

• Technical Sales Training – Impart technical training to new hires and existing employees to achieve higher

targets

• Voice and Accent Training – Train employees on accent and communication skills to ensure talk track and

value to organization

• Retention and engagement – Maintain low attrition and high engagement practices through coaching and

continuous development

• Process Excellence – Streamline new queues, LOBs, process and projects with knowledge in six-sigma, lean

sigma.

Career Progression

Training Lead Jan 2013 – Till

Date

Natural Essentials UK India Pvt. Ltd. (Herbal Supplements, Healthcare, Generic and Alternative

medicines)

Trainer - Executive Jul-2011– Nov

2012

Sitel India Ltd.(Dell On Call, Dell Solution Station, Thetrainline.com, Earthlink, ISP)

Assitant Manager Training Mar 2009 – Nov 2010

Raal Business Solutions (HealthCare, Bell Canada, Travel and Hospitality)

Sr. Trainer Mar 2007 – Mar 2009

Raal Business Solutions (Mortgage, Healthcare, Collections, American Well Care)

Floor Support Trainer Apr-2005– Mar-2007

HOV Services (Collections, Skip Trace, Mentoring, Coaching, Arrow Financial Services, TracMail)

Professional Accolades

Achieved revenue incremental percentage of 8% in one month with GuruAid-Microsoft Sales

operations

Developed SyVal – a system diagnosis too for Microsoft, Mac OS, Linux to improve sales

Developed new sales strategies for Security Campaigns – AVG, Avast, Kaspersky, Norton etc.

Co-developed the technical knowledge repository, ‘The Guru’

Assisted in creation of need creation tools and placing tools on calls

Created training modules for Dell Solution Station for Sitel India

Streamlined Voice Technicians to ensure minimum chargeback and refunds

Recreated the call structure and stopped unethical sales methods

Trained over 40 trainers in content, training delivery

Trained Wipro Microsoft in up-selling techniques

Handling a team of 11 trainers with no absenteeism and behavioural issues

Educational Qualification

Name of the Institute Degree University Year of passing

Mumbai University T.Y.B.Com Mumbai March 2005

Mumbai University H.S.C. Mumbai March 2002

TRAINING PROGRAMS ATTENDED:

•Diploma in Linguistics and Communication

(Short Courses in Linguistics, Training Etiquette, Train the Trainer

•Trained for collections (FDCPA), HIPAA, URAC

America Collection Services, Arrow Financial Services, HOV Services

•Fellowship – All India Merchant of Commerce

A.I.M.C

• Six Sigma Yellow Belt –Error reduction in service delivery (AHT)

• Language Development Program and Trainer the Trainer from NASSCOM certified Training

centre

• Certifications attended - ISO, COPC, HIPAA, URAC

• TTT - Job Boards – www.naukri.com, www.monster.com

Objective

To work with an organization which has “improvement” and “growth” as its vision and mission so that we

can build competencies through a process of learning and unlearning, utilizing my managerial decision

making skills and analytic abilities, for achieving organizational goals and in the process, enhancing my

career growth.

Personal Details

Date of Birth: 15th September 1983; Nationality: Indian; Marital Status: Married; Driving Licence:

Indian; Languages: English, Hindi, Bengali, Russian and Marathi

** References available upon request

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