PHYLLIS SHANKS

C: 404-***-**** p acpij8@r.postjobfree.com http://www.linkedin.com/in/phyllisshanks

EXECUTIVE SUMMARY

Results oriented Business Professional with over 25 years of extensive experience in supporting senior executives in a corporate environment.

Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy,

improve accuracy and efficiency and achieve organizational objectives. Experienced in complex travel arrangements both international/domestic.

Business savvy in handling highly confidential information with discretion, streamlining operational processes. Indirectly managing staff and

overseeing million dollar budgets.

TECHNICAL SKILLS

Adobe PeopleSoft

Changepoint Prezi

Concur Quicken

MS Office Suite 13 SharePoint

Oracle Visio

PROFESSIONAL EXPERIENCE

Owner, 11/10 – Present

HGB Services - Sandy Springs, GA

Provides personal assistance to executives and private families, expertise in managing business and personal

calendars, prepare expense reports, create brochures and presentations.

Arrange domestic, international travel plans and itineraries, including flight, car service and restaurant reservations.

Write reports, executive summaries, sourced and ordered office equipment and supplies.

Oversaw the daily activities of clients’ household while they were traveling.

Designed and edited a 100+ page career transitional manual for an HR firm.

Coordinated client's executive staff with an All Employee Awards meeting to increase morale in the organization.

Randstad US - Atlanta, GA, 3/13 – 10/14 (Temporary & Contract Assignments)

Sr. Executive Assistant to President and Vice President, North Highland Company – Atlanta, GA

Managed executives’ calendars and coordinated weekly team meetings.

Managed the President's complex and frequently changing travel arrangements trips.

Distributed company-wide announcements, booked conference rooms and coordinated catering for annual high-end

company meetings for a staff of 50.

Utilized superior organizational skills created and maintained organizational procedures/systems.

Self-starter m entored other staff in office policies and training.

Sr. Executive Assistant to CEO, President and CFO, Balfour Beatty Construction - Atlanta, GA

Supported the CEO, President and CFO of a multi-billion dollar construction firm.

Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips

both domestic and internationally.

Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee

morale.

Successfully developed and implemented new processes/procedures to improve corporate headquarters efficiency

of work-flow.

Executive Administrator to Vice Chairman, SVP and Chief Strategic Officer, 5/12 – 3/13

U.S. Bank - Sandy Springs, GA

Provided high-level executive support for three senior executives and the Vice Chairman of U.S. Bank

Assisted with various corporate initiatives, handled highly confidential and administrative documents

Received two U.S. Bank Bronze Shield Awards for the completion of various projects.

Heavy calendar management; coordinated a variety of complex executive meetings.

Created expense reports, budgets and filing systems. Developed PowerPoint presentations and event planning

materials for management.

Arranged domestic and international travel schedule for executive management.

P age 2

Phyllis Shanks

Cox Enterprises, Inc., Sandy Springs, 12/06 – 11/10

Employee Development & T raining Coordinator - Manheim

Managed Employee Development & Training Department, key role in program implementation, logistics, meeting

preparation, project management and execution.

Managed executive office and successfully reduced expenses by 50%.

Managed, prepared and reviewed executives expenses and reconciled corporate cards.

Managed CEI/Manheim Mentoring Programs i nvolving coordination and matching over 80 mentors with mentees.

Managed the Vice President and Home Office Talent Review quarterly meetings; coordinated all events associated

with the Trainee Program, Scholarship Program and Career Development Programs.

Sr. Executive Assistant to Vice President and Chief Marketing Officer – Cox Communications, Inc.

Managed executive’s business and personal calendars. Coordinated and scheduled appointments based on

priority, while managing time effectively.

Controlled the flow of sensitive information and managed daily e-mail and written communication.

Reconciled Corporate Card prepared and reviewed expense reports.

Prepared and coordinated meeting presentations.

Managed domestic and international travel for department while reducing travel expenses by 20%.

Newell Rubbermaid Inc., Sandy Springs, GA, 4/04 – 10/06

Sr. Executive Assistant/Legal Assistant to CIO, Division President and Securities Counsel

Managed complex and detailed travel itineraries domestically and internationally, compiled documents for travel -

related meetings and accompanied executives when requested.

Created confidential corporate documents and acted as Certified Notary Public for the Corporate Headquarters.

Scheduled Board of Directors and Shareholder's quarterly meetings and created documentation. Developed and

coordinated books for the Board of Directors meetings.

Successfully reduced expenses negotiating rates with travel arrangements, outside vendors for events and

conferences.

Directed preparation and filing of corporate legal documents with the Securities Exchange Commission (SEC) to

conform to statutes. Selected by the Securities Counsel to oversee $2M Legal Bearer Bond.

Office Manager/Sr. Executive Assistant to Sr. Vice President

Managed an office of over 200 Systems Application & Products ( SAP) employees, managed travel arrangements

domestically and internationally, expense reporting, orientation for new hires and office management and notarized

all HR documentation.

Created agendas, coordinated meeting schedules, prepared PowerPoint presentations and traveled with team.

Managed the budget for the $50M project and managed the development and maintenance of the SAP integrated

global project plan.

Designed the layout for the new annex office. Facilitated new employee orientation for 165 new hires and

developed more comprehensive new-hire packages.

Coordinated and planned events with attendance of greater than 200 employees.

EDUCATION

Business Administration,

Marquette University, Milwaukee, WI - 1993

AFFILIATIONS/PROFESSIONAL DEVELOPMENT

Certified Notary Public

National Notary Association Mem ber

International Association of Administrative Professionals ( IAAP)

Technology Association of Georgia (TAG)

PeopleSoft - Time & Labor

Doing Business Right

Time Managem ent

Comm unicating for Results

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