Paula D. Bernthal

**** ***** *** **

Seattle, WA. 98107

425-***-****

acpii7@r.postjobfree.com

Objective: To gain employment as an Entry Level Manager, to contribute my skills, to exceed

expectations while delivering the finest services available; and, contribute as a team member to

my employer while advancing my career.

Summary: More than 10 years of progressive, professional Customer Service, Client Support,

Management experience; and, proven Top Leadership Sales Associate skills.

* Detail-oriented, self-motivated; set effective priorities and provided solutions

* Multitasked operational, interpersonal skills; dealt with a diversity of professionals, clients;

and, collaboration link between 3 Corp. offices 300+ staff call center employee’s and OS 1

teams, and parent divisional teams

* Worked in a high-pressured environment with poise, efficiency, integrity, and high level of

trust.

* Exceeded expectations, long term goals, and met operational deadlines.

* Strong Peachtree, Excel, Word, PowerPoint, Adobe, Acrobat, Windows, Office,

Outlook, Corporate account programs, Cisco Tech systems.

EDUCATION:

Undergraduate Physical Anthropology, Minor Maya Studies University of Miami

Awarded Jay F. W. Pearson Scholarship

Associate in Arts and Sciences Everett Community College

Superior GPA:4.0

Wa Life-Disability Producer License

Real Estate Certification Climer School of Real Estate

Massage Therapy and Phlebotomy Cambridge Institute of Allied Health

Achievements:

Dean’s List and Letters of Accommodation for Superior GPA 4.0

A short story, “The Beach”, published in the Vibrations Edition

English Tutor EVCC Writing Center/ Student Services Accommodations

Phi Theta Kappa International Scholastic Society

Ms. Bangor Over-all Winner Bodybuilding Competition

Olympic Peninsula Bodybuilding, USA Qualifier Middleweight & Pairs

Gracie Jujitsu, Black Belt/Taekwondo Martial Arts Champion

Burdines-Macy’s Recognition for Outstanding Customer Service and Top Sales

Wyndham Recognitions awards for Outstanding Leadership

Employment:

1. Massage Therapy

Provide massage through the manipulation of the variation massage application, promote

relaxation, and overall healing. Aids used: different oils, salts, and hot stones.

* European Premium Full Body Massage: mix of three forms

acupressure, therapeutic, and reflexology of the hands and feet.

* Deep tissue massage

* Balinese massage

* Myomassology: aromatherapy, craniosacral therapy, body mechanics

* Reflexology and Shiatsu massage

2. Owner Services Operations 1 Supervisor > Wyndham Worldwide

Mentored and supervised 300 Call Center Counselors within 3 corporate locations. Responsible

for research, formal grievances, and adjustments for multimillion dollar client accounts. Bridged

support between clients, Resort Staff, and Resort Sales, and Legal Department.

3. Men’s Department Manager > Burdines-Macy’s

Exceeded expectations and was promoted from full time Sales Associate to DM in three months.

Supervise and mentor 12employees in the knowledge of sales, product knowledge, and

presentation of multimillion dollar clothes and accessory lines.

* Coordinate special promotions, sales events; and, set monthly sales quotas

* Conduct quarterly employee assessments, evaluations, and promotions

* Interact with product buyers, vendors, and district executives

4. Investment Partner and Executive > Investment Properties

Management of Operations, maintain financial security half million dollar properties.

* Recruitment of investors, attended quarterly meetings, and adhered to company protocols. *

* Acted as Liaison between clients, inspectors, Real Estate Agents, and firm.

* Managed renovations and oversee projects. Oversee interior renovation and décor.

.

5. Investment Partner > J & A Auto Performance,

Investment Partner and Operations Manager of million dollar customer detail and repair shop.

* Supervision of 6 body shop detailers and mechanics.

* Customer Service and resale of reconditioned vehicles, customization of vehicles.

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