Objective: To manage a company's Infrastructure/Operations applying my

management skills and various systems skills in networking, server,

application and hardware in order to design, implement and support a

company's technical infrastructure.

Software/Hardware Experience:

Windows Server NT - 2012

Exchange 5.5 - 2010

MS 2000-2008r2 Group Policy

MobileIron SQL 6.5, - 2008

Sybase Database

BlackBerry Enterprise Server 4-5

Citrix 5-6.5

VMWare - ZenApp

Hyper-V 2008-2012

Veritas Backup Exe

Arcserver Backup

PowerShell

Visual Basics Scripting

TCL/TK scripting

Batch scripting

Wise Scripting/Packaging

HP Simm

Cisco USC Manager

Microsoft System Center 2012

Microsoft Config Mgr 2012

Altiris

Certificate services,

PKI infrastructure

Winmagic Secure Doc-Encryption

Apropos Multi-Ch Interaction Mgt

Service Delivery - Fidelity Banking RightFax

WINS, DNS, DHCP, TCP/IP, GPO

Internet Information Server 5.0-7.0

Microsoft SMS 2.5/2003

S Compaq Insight MGTConsole

Norton AntiVirus Corporate Edition

Symantec Endpoint 11 (SEP)

Cheyenne Anti Virus

Exabyte Mammoth Tape Library

Windows workstation 3.1- 8.1

MAC O/S 6.5 - 9.0

NetApp SAN

Vblock 700

HP ProLiant

Dell PowerEdge

Cisco USC

Professional Experience:

2008- Present: Mercy Medical Center - Baltimore, MD

At Mercy Medical Center I currently hold two roles Epic Technical

Coordinator and Sr. Systems Engineer. Please see below for my

responsibilities in those roles.

Epic Technical Coordinator

Managed and coordinated the implementation of a new EMR (Epic-Electronic

Medical records) system for approximately 100 physician offices located

outside of the main hospital. The backend infrastructure was designed

with a Vblock 700k (Ucs Blades and Vmax 20K). In this role I managed all

the technical aspects, scheduling, equipment, training, and deadlines for

the technical team. The EMR implementation and proceeding upgrades were

completed on schedule.

Senior System Engineer

Designed, architect and implemented an enhanced 2003 Active Directory

structure for Mercy and upgrade to Windows 2008 R2 Active Directory

Directory Services. Architected, implemented and migrated approximately

5000 Exchange 2003 mailboxes to Exchange 2010. Architected, executed and

maintain the Blackberry Enterprise Server infrastructure and assisted

with Mobile Iron for mobile device Infrastructure. Assisted with the

implementation of Enterprise Vault in an Exchange 2003 environment.

Provide operational support for all servers and preventative

maintenance/decommissioning of systems for server hardware in the Mercy

Medical Center environment. Please see above for specific

software/hardware.

2004 - 2009: Strategic Enterprise Solution - Washington, DC

Senior Systems Engineer- Department of Homeland Security; Science and

Technology Directorate

Design, architect and implement a Microsoft Windows 2008 network for

research and development for Science and Technology Directorate's remote

site locations.

Senior Systems Engineer- Department of Homeland Security; Headquarters

Design, Architect and Implement Windows 2003 Active Directory, Systems

and Security services for the Department of Homeland Security with 6000+

end users and systems. Specific design and implementations are

enhancement of Windows PKI structure, Deployment of Winmagic SecureDoc

Full disk encryption, Encrypted File Systems (EFS), Group Policy

architecture and Administrative account functionality for the

organization's AD forest structure. In addition to the above security

related projects I also completed the upgrade of the Windows 2000 Active

Directory forest to Windows 2003 forest, scripted and deployed SMS

packages, and designed, and implemented a new GPO methodology for AD.

Another responsibility is the maintenance and upgrades of 200+ Windows

2003 Active Directory/servers for the institution. Troubleshoot WINS,

DNS, DHCP and Active Directory issues.

2002 - 2004: Riggs National Corporation - Washington, DC - Financial

Institution:

Job Title: Senior Network Systems Planning Analyst

Branch Technical Team Lead - Responsible for technology at branches.

Managed, coordinated and implemented the EPS roll out of all new

technologies to 52 Branches. EPS rollout consisted of all new core

business banking applications, 52 - Windows 2000 Domain controllers, 530

- Workstation memory and operating system upgrades, 189 - LAN printers,

and 254 Teller receipt printers. Implemented and maintained the System

Integration Testing and User Acceptance Branch and Call center labs for

pre rollout testing. Implemented and maintained 11 classroom settings

for Teller, Platform and Call Center training at 3 locations prior to EPS

Go Live. Executed and preserved a practice environment at each branch

for user practice sessions after their training prior to Go Live.

Assisted with the execution of VOIP at branch locations.

Microsoft Windows 2000 team member - Implementation and maintenance of

250 Windows 2000 Active Directory/servers and Windows NT domain/servers

for the institution. Troubleshoot WINS, DNS, DHCP and Active Directory

issues.

2002 - 2002: AppixSet, Washington DC - Consulting /Contracting Firm:

Job Title: Senior Systems Engineer

Assignment (6 month): Fannie Mae Corporation - Design implementation and

maintenance of the Apropos Multi-Channel Interaction Management system

for Fannie Mae Customer Contact Centers.

1998 - 2002: Absolute Quality, Inc., Hunt Valley Maryland

Systems Manager: Oversee System Engineers and provide ongoing training,

guidance and support. Responsible for analyzing, researching and

specifying server hardware and software requirements for the company.

Prepared for the implementation and migration from a Windows NT 4.0 to

Windows 2000 Active Directory upgrade. Researched and implemented the

corporate backup solution. Oversee Help Desk personnel, Perform Systems

Engineer functions.

Systems Engineer: Provide hardware, software and administrative support

for the company's 40 + NT, NT Terminal and Linux servers that serves

approximately 300 end users and three locations. (Hunt Valley, Maryland -

Glasgow, Scotland - Alameda, California). Conduct systems maintenance

and troubleshooting for Servers and desktop computers using Windows 2000

professional, Windows NT workstation, Windows 9X, Windows 3.1, and Mac

O/S 6.5-9 operating systems. Software experience; MS SQL Databases 6.5 &

7, Sybase Database, Vantive (Customer Relationship Management software),

MS Exchange, Citrix/Metaframe, Veritas and Arcserve, Backup Software, PC

Anywhere, Apropos Telecommunication (Customer Support center) Software,

Internet Information Systems, Checkpoint, Compaq Insight Management

Console, Compaq Insight Agents, MS Proxy, and Microsoft Office Suite.

Call Center design, implementation and support via Apropos multi-Channel

Interaction management systems. Also responsible for IVR (integrated

voice response) programming in a TCL/TK Language for pil (phone interface

language) scripting in support of Apropos. Provide third level Help Desk

support. Troubleshoot WINS, DNS, TCP/IP, DHCP, profiles and general

networking issues. Familiar with Cisco routers, Baystack switches, and

3com Hubs. Telecommunication experience; PBX programming (Intertel),

phone line changes.

1994 - 1998 Siquis Limited, Baltimore, Maryland:

A full service International Advertising Agency

System Administrator: Assisted with the maintenance and troubleshooting

for a network of forty-five end users and one NT 4.0 server. Operating

systems: Mac O/S, Windows 95, Windows 3.1, and Windows NT Server.

Trained end users on Agency used software.

Traffic Manager: Establish and implement a procedural traffic system and

Traffic Department for the Agency. Manage the Traffic Department whose

constant goal is the processing of work. Exhibit clear and definitive

approach to impartial problem solving for production schedules. Act as a

liaison between the account management and creative department by solving

scheduling conflicts before they have a negative impact on workflow.

Support the Creative Director in determining creative assignments.

Oversee the creative department in the Creative Directors absence.

1992 - 1994 W.B. Doner & Company, Baltimore, Maryland:

A full service International Advertising Agency

Associate Traffic Manager: Oversee Traffic Coordinators and provide

ongoing training, guidance and support. Preview resumes, interview

potential employees and conduct interviews. Prepare

Creative Timetable and weekly status reports to prioritize and trouble

shoot conflicts. Oversee organization and maintenance of the agency Art

Bank/Film storage

Traffic Coordinator: Communicate creative and conceptual revisions

between the account management and creative departments. Open jobs and

assignments by client for tracking and billing purposes. Establish

preliminary production schedules, revise and monitor throughout job.

Route material between departments and secure approvals. Secure costs

from creative and print production to generate and issue estimates.

Review production pre-billing, monitor costs, and counter-sign Purchase

Requisitions. Coordinate special event projects and new business

presentations as assigned.

United States Army Reserves:

Military Education: Reserve Officer Training Corp. May 1989.

Nuclear Biological Chemical Course, Honor graduate May 1990.

Quartermaster Officer Basic Course, October 1990.

Positions:

1993 - 1997 Inactive Ready Reserves: Captain Quartermaster Corp.

1991 - 1993 326th Maintenance Battalion HQ Co., Owings Mills, Maryland:

Executive Officer.

1987 - 1991 1007th Light Equip. Maintenance Co., Hagerstown, Maryland:

Signal Platoon Leader.

Education:

Shippensburg University of Pennsylvania, Shippensburg, PA

BA in Speech Communications May 1990.

Loyola College, Baltimore, Maryland

18 credit hours in MS Computer Science program, 1995-98

Professional Certifications:

MCSE 4.0 February 1999, MCP+I October 1998, A+ August 1998

Classes towards MCSE 2008 certification,

VMware Certified Associate - Data Center Virtualization

certificate (Jan 2014)

References:

Available upon request

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Lisa Marie Serafini

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Lisa Marie Serafini

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Lisa Marie Serafini

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