Nancy Yvorchuck

Address: **** ***** ***** ***** *** 108

Hallandale Beach, 33009

Canada

Telephone: 438-***-****

Mobile: 954-***-****

Email: acpifp@r.postjobfree.com

Date of Birth: 04-10-1971 (39 years)

Nationality: Canadian

Passport: Canadian

Marital Status: Single

Language Skills: Fluent French, English, Italian, Basic Spanish

Visas: Seaman's Record Book, Commonwealth of the Bahamas

Skype ID: nancy.yvorchuck

Profile

Very Professional and dedictated to my work. My everyday priorities are

always to perform my duties the best I can, to exceed my guests needs and

expectations by creating and mixing unforgettable cocktails, or simply by

suggesting them good wine pairing to go along with their food and to see

them smile and be happy. Always try to anticipate either guests needs or

coworkers help or simply things to accomplish within the day. I have

good knowledge of hospitality business and also in supervising. I get

respected a lot by treating everybody equally.

Maritimes Qualifications:

STCW-95

Personal Survival Techniques

Elementary First Aid

Personal Safety and Social Responsibilities

Crowd Management

Fire Fighting Prevention and Fire Awereness

Survival Craft Basic

Human Relationships

Key Skills

. Operational Management:

. Maintaining excellence in customer care.

. Delivering outstanding service on daily basis by maximizing team work,

supervise bar servers in different lounges, butlers for private in

suite functions, deck stewards for pool functions;

. Organizing and supervising private functions, in suite parties,

captain's receptions;

. Pushing and booster training with servers for up selling.

. Ensuring compliance and supervise cleaning according to USPH and food

sanitation regulations.

. Stock management, rotation, replenishment and cost control.

. Daily Requisitions for bars.

. Weekly inventories;

. Set bar according to company standards;

. Personnel Management:

. Conducting regular reviews to bar manager;

Career History

Mixologist 2900AUD/month

P&O Cruises Australia

February 2011 up to now

Big ship, 1900 guests, for 741 crew, so very busy ships. Ships is based in

Sydney, so most of our guests are Australians. My work as a head

bartender and mixologist is to create cocktails. 2 of my own creations are

featuring on our menu in the cocktail bar. I also infuse different

spirits for cocktails, I host whisky tasting sessions, teaching cocktail

classes. I am the bartender in charge of the bar, I supervise the

stewards, in charge of stock ordering for the next day, stocktake/inventory

every cruise, private functions, opening and closing the bar and make sure

that all cleaning is up to public health standards.

Bartender 2500USD/month

SilverSea Cruises www.SilverSea.com

December 2009 to January 2011

Reporting to Bar Manager

A 6 star cruise line. Small ships, biggest being the newest one which

Silver Spirit, 39006 tons, 546 guests capacity, 271 suites, no inside

cabins, only suites, all-inclusive cruise line. Primary functions was to

make sure before every voyage to read carefully the "special requests" list

and make requisitions accordingly for every venues. Never say no to

guests, always call either in other bars, wine cellar, or even provision

master to get the guests needs. Supervise the servers, assigned them

stations, work in pairs with butlers for private parties, work along with

sommeliers for wine tasting;

Responsibilities:

Supervise the servers, make sure lounges are clean and organized, supervise

cleaning before USPH inspections, make daily requisitions always according

to budget and cost, take inventories after every cruise, work along with

cruise director for captain receptions ;

Achievements:

. Within the last 5 years, having people under my control really

developed my leadership.

. Finished second in a bartender's competition;

. Really developed my knowledge for cost control as bartender.

. Managing 12+staff

Dining Room Supervisor

Restaurant Le Monte Carlo montecarlo.com

June 2009 to December 2009

Reporting to the Owner

Very Busy Restaurant with Sunday Brunches, live shows and live music on

Fridays and Saturdays dinners, about 8 servers and 3 buss-girls under my

control. About 100 covers at night and 120 on Sunday Brunches.

supervising the dining room and servers. Controlling the food coming out

of kitchen, help out the bartender for drinks, take end of day reports out

of computerized system, credit card machine reading, close it, make sure

end of night all is clean and set up for the next day, put on the alarm and

close every night. This job was very valuating for me as I really learn

the way of leading and pushing servers for sales. It was my personal

choice to leave.

Server/bartender

The Westin Casuarina Resort and Spa

westin.com/casuarina

January 2006 to May 2009

Reporting to Beverage Supervisor

A 5-star hotel located on Seven Mile Beach, Grand Cayman. Accommodating 850

guests mostly Americans during winter season and Europeans during summer

season. Part of the Starwood Corporation and one of the busiest Hotel

down in Grand Cayman.

Responsibilities:

To set up bar in the morning, either pool bar or lobby bar. Supervise the

beach servers, make sure they cut enough fruits and fill up everything for

the day, serve the guests at the bar counter and make cocktails for the

servers. Working with the Banquet team for banquets, as big as 300 people.

Make daily requisitions for pool bar according to occupancy in hotel and

lobby bar too. Clean and make rotations of mixes in the fridges. Make end

of day reports in the Micros system, cash out the servers, count and

balance the bar cash, and put in safe. Look all fridges and doors at

closing time.

Cocktail server/bartender

Cunard Line

January 2004 to December 2005

Reporting direct to Assistant Public Rooms and Public Rooms manager

A 4-star 2400 guests Oceanliner.

Responsibilities:

Picking up requisitions from provision department. Organize and set up bar

and lounges according to Cunard standards. Cleaning fridges and pantries

according to USPH and food sanitation standards. Attending weekly training

and life boat drills.

Achievements:

. Remembering guests names and drinks of choices.

. Setting up myself and within the team monthly targets and reaching

them.

. Increased F&B sales.

Dining Room Supervisor

The Sheraton Center Sheraton.com

September 2002 to February 2003

Report to Restaurant Manager

Temporary contract

Responsibilities:

Supervise waiters, busboys during service hour in dining room. Having

weekly meetings to strive them to achieve company's target. Supervise

bartenders if the bar manager was off-duty.

Achievements:

. Met this challenging supervising job for big hotel chain like

Sheraton.

. Dealing with "unionized" employees, learn the union convention;

. Prepare draft schedule for Restaurant Manager to approve

. Managing 15 people +

Co-owner of "TRATTORIA BORGO ANTICO"

Bologna, Italy

August 2000 to July 2002

Responsabilities:

Supervising and taking care of service in the dining room (44 seats

capacity). In between service hours, help out for prep in the kitchen.

Make daily orders to sales rep (waters, beers, wines) taking care of

accounting, inventories.

Achievements:

Really learn of entrepreneurship, having your own business is very

demanding but gratifying.

Professional Development

. STCW95 . Micros-Fidelio

. Fire fighting and emergency procedures . Welcome Host

. First Aid . Health & Safety

. Basic Food Hygiene . Crowd Management

Education

1984-1989: Polyvalente Jean-Baptiste Meilleur, Montreal Canada

High School diploma including History, Chemistry, Physics

Mathematics

1989 - 1992 College Ahuntsic, Montreal Canada

Graphic Arts

1994-1995 Master School of Bartending

Cocktail Mixing and Bar service techniques

Leisure Activities

Cooking; Reading Wine Spectator Magazine; Walking Traval

References

Chantale Laporte, Assistant to Vice-President, Gaz Metro, Boucherville,

Quebec

Tel: 514-***-****

Email: acpifp@r.postjobfree.com

Brigitte Bosse, Paramedics, Charlemagne Quebec

Tel: 450-***-****

Email: acpifp@r.postjobfree.com

Roberta Bush, Assistant HR, Grand Cayman, Cayman Islands

Tel: 345-***-****

Email: acpifp@r.postjobfree.com

Contact this candidate