**** ***** **** ****

Conway, South Carolina *****

843-***-**** 843-***-****

acpi8z@r.postjobfree.com

Stephen Fields

High-energy professional dedicated and passionate about providing excellent

customer service and exceeding organizational goals. Proven ability to

increase profit through strategic planning, effective project management

and process reengineering. Skilled in budget development and

implementation. Adept at drastically reducing turnover rates and building

motivated service and management teams. Highly skilled in recruiting,

training, and performance management.

ServSafe Certified

Experience:

December 2014 - present

Bojangles - Hwy 501, Aynor, South Carolina

Assistant Unit Director

Assisted in all areas of operation for quick service restaurant with

$1,000,000 + annual sales.

Supervised 35 employees; recruited, trained, and conducted personnel

performance evaluations.

Achieved cost reductions in food, labor, and inventory.

Reduced shortage by conducting shift inventories and holding staff

accountable for excessive food waste.

Assisted Unit Director with overall operations and ensured top store

performance. Administered budget, P&L, strategic financial planning, and

accruals. Maintained ordering and inventory supply.

July 2012 - November 2014

Hungry Howies Pizza - 1601 S Kings Highway, Surfside Beach, South Carolina

Assistant Store Manager

Supervised 9 employees during any given shift

Preformed daily operations involving the opening and closing of store

Purchase food, beverages and supplies as needed

Ensure a clean, organized restaurant, prepared to deliver quality food and

encore service

Responsible for increasing sales and making a profit

Provided leadership

Increased sales

Assisted in providing staff members with the appropriate training

October 2009 - July 2012

Lighthouse Care Center- 152 Waccamaw Medical Park Dr, Conway, South

Carolina

Office Assistant - Business Office

Calling clients regarding payment collections

Filing patient files after the leave the facility

Run reports for the business office manager and CFO through excel to ensure

that patient accounts were up to date.

Doing filing and envelop stuffing for the Human Resource Manager

Geriatric Unit Administrative Assistant

Answering phones for the nursing staff and for the patients from their

families

Assisting nursing staff file paperwork in patients charts

Faxing doctors orders and medications to the pharmacy

Assisting family members with patients when they visited

Mental Health Technician

Conducting therapy groups with patients and ensuring that they participated

Helping patients coupe with their problems and understand what they need

to do to get out of the facility

Worked with other staff members to restrain clients when they got out of

control

Worked with patient to take their vital signs and helping nursing staff get

medication to patients

September 2005 - October 2009

Jiffy Lube Inc.- 1711 Church Street, Conway, South Carolina

920 Highway 17 North,

Surfside Beach, South Carolina

Store Manager- Surfside Beach Store

Managed a $100,000 per year store

Managed 8 full time and part time employees

Ordered merchandise for the store including oil, filters, wipers, cleaning

supplies

Kept labor cost and supply cost under 20%

Achieved bonus at store by reaching goals each month

Ran payroll, employee schedules, and hired and fired employees

Assistant Store Manager- Conway Store

Assisted store manager with ordering of store merchandise

Helped to keep labor cost and supply cost down

Did the scheduling and help with hiring and firing of employees

Showed customers how to insure their vehicle got the best care possible

Helped achieve bonuses by reaching goals each month

Made Deposits each night after running daily activity

Lube Technician

Greeted customers once they arrived on lot

Spoke to customers about what service plan they wanted

Serviced vehicle according to service plan

Cleaned store on daily basis up to company standards

Kept up with daily computer based training

October 2002 - September 2005

Divine Dining Group - 1901 North Kings Hwy, Myrtle Beach, South Carolina

Assistant Kitchen Manager

Supervised 9 employees during any given shift

Worked with Kitchen Manager for specials during the shift

Made sure the kitchen ran smoothly during all shifts

Insure food quality

Made sure kitchen was kept clean to DHEC standards to insure restaurant got

highest grade

Restaurant was three concepts in one - fine dining, sports bar and barbeque

restaurant

Averaged $500,000 per year in sales

June 1996 - October 2002

Blue Cross/ Blue Shield - 8755 Highway 17 South, Surfside Beach, South

Carolina

Claims Associate I

Inputting clients insurance claims into the computer system in a timely

manner

Met daily quotes

Took training courses to improve my knowledge and skills

Taught Microsoft Excel to other department employees

Claims Associate III

Answered phone calls from providers and clients regarding insurance claims

Worked with providers to insure proper payment was paid out on claims

Followed HIPPA guidelines when speaking with clients and providers to

insure no information was given out improperly

Helped out team with inputting claims into computer system to meet daily

quotes

Took training courses to improve my knowledge and skills

Education

December 2009 - May 2013

Walden University - Baltimore, Maryland (Online courses)

Major: Psychology

August 2000- May 2008

Horry-Georgetown Technical College- Conway, South Carolina

Major: Arts

Earned Associates in Arts

References

Elaine Torres - Paralegal Clermont, Fl - 352-***-****

Kelly Altman - Regional Health and Wellness Director Orlando, Fl - 479-

586-3101

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