Ginger Kelley

973-***-****

acpi6x@r.postjobfree.com

Highlights

. Automotive Production & Manufacture Experience

. Concentration in Process Flow & Quality

. Conflict/Dispute Resolution of Customer based

. Mortgage Processing

. Foreclosure FNMA Claim Processing

. Process Fannie Mae Foreclosure Document Claims

Training of New Hires

. International Inventory Control & Shipping

. Broadcast Production Assistant

. Howmet Casting

. Benefits Coordination & Database Maintenance

. Administration/Processing

. Mortgage Processor VA/Conventional/FHA/HUD/Title Loans/Interest Rate Lock/Appraisals/MHA/ Full

Documents

. Auditing, Uploading and Credential loans for National Officer

. Inbound & Outbound Top Collector/Data Entry

. Student of Windows Information Technology Program (IT)

. Student of Alternative Certification Teacher Program

Work Experience

Mortgage Processor

Accenture Credit & BPO Services

-

San Antonio, Texas & Charlotte, NC

March 2013 to Present

Nation Star & Mortgage Foreclosure Transaction Representative Analyst (FNMA Genesis) & MHA Bank

of America

. Process Refinance Freddie Mac/Fannie Mae Harp Pipeline Loans

. Process Fannie Mae Foreclosure Document Claims.

. Reviewed Uniform Residential 1003 Applications Packages

. Review loan file to verify per guidelines

. MHA Refinances & Full Documents

. Make intro calls to verify loan details request additional documents if necessary

. Review all Additional Documents (Assets, Income, SSI, Awards Letters) retrieved per requested,

analyzes for accuracy & errors

. Manage pipeline of loans within required performance standards within closing & rate locks expiration

timeframe

. Guarantee on time pre-closing completion

. Obtain & review customer documents & clear conditions with authority level

. Setting customer expectation for document delivery date

. Order necessary documents & follow up with vendors/third parties to obtain in timely manner

. Submit loans to underwriting for conditional review & full approval upon receipt of apprai sals, once all

DU conditions have been met & validated

. Always Provide the highest level of customer service

. Database Maintenance & Administration/Processing/Data Entry

. Reviewed Details of Transaction/Calculations of Closing Costs/Good Faith Estimate (GFE)

. Reviewed HUD Settlement Charges

. Status of Escalations Calls from Members/Appraisals/Counter Offers/Funding Status/Interest Rate Locks

. Order Titles (research for Liens)

. Snap Shots credit Reports

. AS 400 operating Call Tracking/Lead QUAL 360/Unifi/Portal

. 1st Time Pass Scrubs (Freddie Mac/Fannie Mae Project)

. Database Maintenance & Administration Processing/Data Entry

. TRAX/ EQUATOR/CITRIX/ SERFS/DARTS/DOCUMENTUM/TEXTER

. AS 400 System operating Quantum/Citrix/BLITZ/TMO/LSAMS/Lotus Notes

. IPORTAL/AS400/ STATUS MART/LOTUS NOTES/EXCEL/FLAGSCAPE

Mortgage Fulfillment Consultant

Millennium Group-USAA

-

San Antonio, TX

September 2010 to January 2013

Mortgage Processing Military Refinance/Purchase/Cash out/VA IRRLS/Conventional Pipeline Loans

. Reviewed Uniform Residential 1003 Applications Packages

. Inbound/Outbound Contact Members

. AS 400 operating Call Tracking/Lead QUAL 360/Unifi/Portal

. Review loan file to verify per guidelines

. Make intro calls to verify loan details request additional documents if necessary

. Review all Additional Documents (Assets, Income, SSI, Awards Letters) retrieve per requested,

analyzes for accuracy & errors

. Manage pipeline of loans within required performance standards within closing & rate locks expiration

timeframe

. Guarantee on time pre-closing completion

. Obtain & review customer documents & clear conditions with authority level

. Setting customer expectation for document delivery date

. Order necessary documents & follow up with vendors/third parties to obtain in timely manner

. Submit loans to underwriting for conditional review & full approval upon receipt of appraisals, once all

DU conditions hav e been met & validated

. Always Provide the highest level of customer service.

. Database Maintenance & Administration/Processing/Data Entry

. Reviewed Details of Transaction/Calculations of Closing Costs/Good Faith Estimate (GFE)

. Reviewed HUD Settlement Charges

. Status of Escalations Calls from Members/Appraisals/Counter Offers/Funding Status/Interest Rate Locks

. Order Titles (research for Liens)

. Snap Shots credit Reports

Mortgage Fulfillment Financial Consultant

Randstad Staffing Agency/ Wachovia

-

San Antonio, TX

November 2009 to September 2010

Reducing delinquency & losses for multi-product portfolio accounts

. Resolving methods for External & Internal Members (Short-term & Long-term

Financial Problems)

. Financial Top Team Collector

. Receiving & calling members concerning account status

. Receiving HUD/Foreclosures/Short Sales Listing Agreements

. LIV (Loan Image Viewer)

. LPS (Management Application)

. SCRA (Service Members Civil Relief Act) Defense Man Power Data Center

Eligibility Search

. CIP- AS400/Data Entry

. Inbound/Outbound Top Collectors

. Setting Payments, using APS Payment System

. Utilizing ER System (Early Resolution System) Modifications to determine if

Customer is eligible for financial assistance.

. Making sure state requirements are met

. Tasks Projects

Production Technician & Manufacturing Associate

Toyota Logistics Services, Inc

-

Port Newark, NJ

April 2000 to September 2009

Port Newark, New Jersey & San Antonio, TX

. Perform required inspections for various models on the conveyor line

. Adhere to Quality Standards set by Internal Quality Department

. Installed Automotive Apparatus: Satellite & Sirius Radios, DVD's etc..

. Navigation Systems, exterior & interior lights, Remote starters & Security Alarms

. Troubleshoot manufacturing computer devices process to improve & correct quality

Issues /capabilities

. Perform all work with calibrated computer tracker & different machine equipment in a safe manner by

adhere to all safety procedures & guidelines

. Stage Vehicle to final Point of Rest

. AS400 Teklogic Computer

Price Waterhouse Cooper

Price Waterhouse Cooper

-

Little Falls, NJ

June 1999 to April 2000

Mortgage Fulfillment Consultant

. Process health, welfare & mortgage packages

. Resolving problems with clients, documentation & imaging

. Database Maintenance/Data Entry/Faxing/Imaging/Office Administration

Consultant Liaison

Prudential Insurance Company

-

South Plainfield, NJ

July 1998 to April 1999

Provide accurate account information in response to customer inquiries

. Assisted in dispute Resolution Process

. Assisted in independent projects aimed at developing future customer liaisons,

Included trained new consultants

Office Technician

First Chicago NDB Mortgage Corporation

-

Edison, NJ

August 1996 to May 1998

Provided extensive consultant support, maintaining spreadsheets & developing

PowerPoint presentations

. Inventory & prepared shipping

. Clerical Duties

. Incoming Calls regarding Foreclosure/Short sales/Listing Agreement

. Modification/Litigation Process

. Equity Line of Credit (ELOC)

Quality Control Review Agent

Federal Express Corporation

-

Newark, NJ

April 1993 to August 1997

Handled International Shipping procedures for destination accuracy

. Expanded Sales to mass market accounts through team efforts of high volumes

. Customer Service/Data Entry/Imaging/Troubleshooting/Faxing/Sorting

Documentation/Bar Coding/Researching

Education

Bachelor of Arts in Communication

Kean University (Kean College)

Sociology, Psychology

The College of New Jersey (Trenton State College) -

Trenton, NJ

Certificate in Safety

Tillman T echnology Institute

Additional Information

Skills:

. Knowledge of Automotive Production & Manufacturing

. Microsoft Word/Excel/PowerPoint/Windows

. AS400

. Lotus Notes

. Troubleshooting

. Portable Technology Computer

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