OBJECTIVE

To work for a dynamic company that will utilize my Technical Support

and Customer Service skills.

Main Skills - Over 20 years of proven analytical, problem solving and

customer support skills. Experience in providing third level support to

internal Help Desk as well as to external customers to resolve user

concerns with specific applications, including Windows, MAC OS and numerous

industry specific applications.

Business Skills - Excellent Customer Service skills pleasant telephone

manner, excellent interpersonal and organizational skills. Ability to work

independently as well as be a team player. Exceptional problem-solver with

very good troubleshooting skills.

Technical Skills - Installation and configuration of various optional

cards, hubs, switches, motherboard parts, and peripherals such as local and

network printers, scanners, fax machines, PDAs. Hard Disk Drive imaging,

organization and operation, I/O System, Disk Drive System, troubleshooting

of IRQ and DMA addresses. Set-up, analysis, customization and use of

various utilities to enhance the performance of the system.

Networking Skills - Switches (managed and unmanaged), firewalls, wireless

access points and gateways. Troubleshooting using different methods:

Resolve by Example, Trial and Error, Step by Step using OSI, Network

documentation and traffic analysis. Design and implementation of AD, Group

Policies, TCP/IP, DHCP, DNS, WINS, SNMP, VPN, Remote Access and Security.

Design and deployment of LANs and Intranets. VPN Access using IPsec, PKI,

PPTP.

Software / Hardware - Windows 9x,/2000/XP/Vista/7/8, Windows

2000/2003/2008/2012 Server, Linux, MAC OS X. MS Exchange 2000-2010, MS

Outlook Remote Administration - PC Anywhere, Remote Desktop, VNC, Remote

Assistance.Antivirus Software - Symantec Antivirus, McAfee, Trend Micro,

NOD 32, Kaspersky, eTrust - enterprise and desktop editions. Imaging

Software - Norton Ghost. Backup software - BackupExec, EMC Retrospect,

Stomp BackUp MyPC.

EDUCATION

Technical University of Sofia, Bulgaria - September 1993 - June 1998

M. Sc. Degree - Electronics and Automatics, Specialization Computer

Sciences, completed 5 years/Canadian equivalence from World Education

Services/

CERTIFICATES

Microsoft Certified Professional ID# 2241916

. Installing, Configuring, and Administering Windows 2000 Server

. Implementing and Supporting NT Server 4.0

. Cisco CCNA in progress

. Cisco CCNP in progress

WORK EXPERIENCE

A1 Counting Solutions 09.2013 -

present

A1CS has been the leading supplier of people and vehicle counting and

guidance systems in North America since 1994. Our clients: Cadillac

Fairview, Oxford Properties, OLG, Casino Niagara. Fallsview Casino etc.

System and network administrator

* New products implementation and support.

* Software installation, configuration, demonstrations and

consultations.

* Help desk support

PowerEdge Systems Inc. / Office Imaging 09.2011 -

09.2013

IT Managed Services with over 100 small to medium business clients.

Authorized HP and SHARP Photocopiers dealer.

IT System Engineer

* Tier 1, 2 and 3 support of Information Systems and Computer Equipment;

* Migration to Office 365 from exchange 2010

* Installations, warranty and post warranty repairs of computer systems,

demonstrations and consultations.

* Experience in networking, router configuration, VPN and system

upgrades

* Macintosh OSX Repairs and troubleshooting

* Installation, configuration and supporting of a SHARP

printers/photocopiers.

HERBERS AUTOBODY Ltd.

Herbers Autobody is Edmonton's largest collision repairer.

System and network administrator 05.2010 - 07.2011

. Provided technical support to 80+ Workstations and 5 Servers,

including Windows 7/XP/2000/ and Windows 2003/2008 Server,

. Microsoft Office, and numerous industry specific applications.

Investigated printer problems and provided maintenance when required.

. Built, maintained, and repaired computer systems to improve speed,

reliability, and efficiency of operation

GEEKS ON THE WAY

Senior field computer technician - on call 03.2010 - 08.2011

. Implement all hardware and software installation, maintenance; upgrade

projects of client workstations, servers and network components.

Install and configure printers.

. Troubleshoot TCP/IP and LAN/WAN issues

PowerEdge Systems Inc. / Office Imaging 11.2005 -

03.2010

IT System Engineer

* Design, installation and administration of Information Systems, based

on Windows 7/Vista/XP/2003/2000, MAC OS X, Novell NetWare technology;

* Design network security for MS Windows 7/Vista/XP/2003/2000/NT

Networks;

REFERENCES

Available upon request

Contact this candidate