Richard R Marquis

**** *** ***** **** • BRADENTON, FL 4536 • PHONE: 757-***-**** • acpi32@r.postjobfree.com

Successes: OPERATIONS – TEAM BUILDING – EXECUTIVE RECRUITING – PUBLIC RELATIONS –

TALENT ACQUISITION MANAGEMENT – FOCUSED COMMITMENT

More than twenty-eight years in extremely demanding senior leadership and management positions in varied occupational

settings. Experienced in motivating, mentoring and leading diverse cross-functional teams to meet or exceed strategic,

training, and operational goals. Solid performer with a verifiable history of success.

Skills Achievements

Leadership Development – Program Development – Project Management – Strategic Planning – Crisis Management –

Conflict Resolution – Budget Analysis – Event Planning – Personnel Recruitment and Management – Organizational

Efficiency Enhancement – Community Relationship Building – Public Speaking and Presentation

Professional Profile

Results-driven recruitment, marketing/public-relations professional with significant and progressive experience in the

hospitality, healthcare, and talent acquisition industries along with a strong record of success in performance management,

human resources, branding, public relations, strategic alliances, relationship management, trade exhibitions and events,

strategic development, and growth planning & implantation.

Strategic team leader who utilizes creativity to analyze group dynamics, build and reinforce alignment, and enhance

teams’ ability to perform synergistically and with a full sense of coordination and unity.

Proactive change agent who spends time in employee environment encouraging learning and promoting the increased

productivity that results in value-added customer service.

Driven team builder and consultant on personnel issues and organizational development.

Highly organized, creative leader and multi-tasker with proven track record of overseeing day-to-day operations, planning

and organizing team efforts, as well as effectively managing staff, contractors, and volunteers.

Extensive experience traveling and conducting business in multicultural environments throughout North America, Middle

Eastern, Europe, Africa, and Asia Countries

Professional Profile

CUSTOMER SERVICE MANAGER, POP YACHTS

6384 Tower Lane Sarasota, Florida 34240 09/14 to Present

• Exceed customer service objectives by contributing customer service information and recommendations to

strategic plans and reviews; preparing and completing action plans; implementing production, productivity,

quality, and customer-service standards; resolving problems; identifying customer service trends; determining

system improvements; implementing change.

• Achieve customer service financial objectives by forecasting requirements; preparing an annual budget;

scheduling expenditures; analyzing variances; initiating corrective actions.

• Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and

communicating service metrics; monitoring and analyzing statistics; implementing changes.

• Maximize customer operational performance by providing help desk resources and technical advice; resolving

problems in a timely fashion; disseminating advisories, warnings, and new techniques; detecting and diagnosing

network problems.

Richard R Marquis

4536 PRO COURT EAST • BRADENTON, FL 4536 • PHONE: 757-***-**** •

acpi32@r.postjobfree.com

CALL CENTER MANAGER, MIDWEST OUTDOOR RESORTS

Busted Five Court Rapid City, South Dakota 57702 01/14 to

06/14

• Implemented performance management standards and expectations, improving overall department performance

more than 15%.

• Oversee strategic account planning, business development, sales forecasting, marketing, pricing, training, and

hiring for all departments in South Dakota.

• Manage day to day operations of 17 employees’ outbound telemarketing call center. Including call center agents,

data entry, and quality team.

• Achieved and maintained goal of 97% or better customer satisfaction level.

• Increased production of resorts sales department by up to 22% within 6 months.

• Developed and coached staff to maintain high levels of service and to meet department standards exceeding

company goals.

RECRUITER II, ASURION

1400 Turbine Drive Rapid City, South Dakota 57701 10/12 to 12/13

• Oversee the recruitment and placement activities of the company, including exempt and non-exempt level

recruiting.

• Created strategic and integrated Recruiting and employee retention tools to increase recruiting efforts resulting in

saving $1.5 million dollars in training of new talent.

• Recruited and assisted in development of high volume talent acquisition team for an inbound call center.

• Developed and implemented operational recruitment strategies, which successfully built clientele base and

increased revenue to over 53% in a year.

SENIOR ENLISTED ADVISOR/SERGEANT MAJOR, UNITED STATES ARMY

30 Harrison Street Fort Monroe, Virginia 23651 11/85 to 01/12

• Principal consultant to the Chief of Staff, Deputy Commanding General TRADOC and the National Guard

Bureau on all enlisted Army National Guard.

• Effectively managed all Enlisted AGR/ADOS-RC TRADOC programs, staffing positions and oversight of

executing over an $8.4 million dollar budget.

• Managed and mentored 174 Non-Commissioned Officers and equipment assigned to 19 TRADOC installations

with ZERO serious incidents.

• Oversee all management related issues, including human resources, hiring/training/mentoring team members,

conducting performance reviews, ensuring compliance with regulatory requirements, project

planning/scheduling, product specifications, and managing budgets of up to $2M.

EDUCATION

• Saint Leo University, Tampa, FL - B.A. Business Administration

• United States Army Sergeant Major Academy

• United States Army Drill Sergeant School

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