John D. Pallotti

*** ********* ******

Powder Springs, GA 30127

Cell:678-***-****, e-mail: acphth@r.postjobfree.com

I am an accomplished telecommunications engineer with over 18 years of

experience and expertise in the planning and installation of Avaya

Communication Manager and voice communications networks supporting over

10,000 users. I have exceptionally strong troubleshooting, project

management and quality assurance skills with an emphasis on operational

cost effectiveness.

EXPERIENCE:

5/02 to present

West Business Solutions Marietta, GA

West Business Solutions provides the technology and customized services to

connect with our customers, workforce, partners and vendors. We specialize

in the creation of solutions that cover every aspect of voice communication

that is applied to each industry, market and customer.

Senior Telecommunications Engineer

. Serve as subject matter resource for our Avaya based voice

communication network

. Build vectors, skills and agents for multiple clients in multiple call

centers

. Provide third-level support for departmental needs

. Provide engineering designs for all telecommunications facilities for

data centers, call centers or office locations

. Lead in engineering tasks and projects including the installation and

maintenance of all telecommunications hardware and software for local

and remote sites

. Provide leadership and direction on all assigned engineering projects

and tasks

. Provide leadership and assistance to departmental staff

. Developed and maintained database inventory for T1 circuits and toll

frees

. Saved my company $60k/yr by changing carriers for all local PRI

circuits

Achievements at West:

Compliance and Risk Management

. Engineered and installed Manual Contact Solution to assure TCPA

compliance

. Worked with carrier Nobelbiz to place restrictions on outbound dialing-

assuring state compliance with FDCPA

Benefit: risk mitigation and limited liability of consumer lawsuits

Discretionary Effort

. Off-hour work and travel on demand for multiple projects

- "Inbound Anywhere" Project; Avaya CM hardware upgrades

- Other business needs, including incidents assisting teammates

Team Player

. Avaya Resource SME when Avaya engineer unavailable

Benefit: perceived as a company team resource who enhances the

reputation of West as a client partnering company

Multiple Skills and Product Knowledge

. Diversified background with Avaya, Ontario Systems Dialers and IVRs and

Voice/Data carrier networks

Benefit: provide faster system resolution to production downtime

MERITS: January 2013 and June 2014 Global IT Employee of the Month

award recipient, December 2011 STAR Award recipient for

performance. Testimonial letters of excellence

CERTIFICATIONS: Certified training courses completed through Avaya: Aura

Session/System Manager Administration. Programming and maintenance

administration; Nortel/Northern Telecom: Programming and Maintenance

Administration; ARC, Inc.: Voice/Data Communications. Kennesaw State

University: Advanced A+ Certification: Hardware/OS II; New Horizons

Computer Learning Center: Level 1 Windows 2000

RELATED SKILLS:

Telecommunications: Avaya- S8700 Communication Manager administration,

Session Manager, AES, SES, ESS, CMS and Modular Messaging. AT&T Roue It,

Voice over IP and SIP familiarity. Dialer and IVR integration with Avaya

CM..

EDUCATION:

Central Connecticut State University

Bachelors of Science: Business Administration 1988

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