Chris Powell

**** ***** *** ***** ****, WI *****

262-***-****, acphqk@r.postjobfree.com

Career Objective:

Obtain a Mobility Engineer position with a forward thinking company where I can utilize my versatile skill-set and

add demanded value to the organization.

Qualifications:

I have been in the wireless industry for the past 8 years supporting businesses of varying size from small businesses to

the enterprise level. My previous work opportunities have given me significant experience in working with executives

including: business owners, CEOs, CFOs, VPs, CIOs, and IT managers. I also have experience with SQL Queries,

multiple MDM experience, and customer service. Notable companies I have worked with in the past include

Brookdale Senior Living, Bombardier Recreational Products (Evinrude, Ski-Doo, Sea-Doo), Anixter Inc., and SC

Johnson Wax. I have been involved with designing and implementing wireless policies/procedures as well as the

implementation of a WEM and various applications designed to help companies manage their employees and mobile

devices.

Technical Skills:

Operating Systems/Software

● Windows XP and Windows 7

● Lotus Notes

● Proficient with 2007 and 2010 Microsoft Office

● Mobile operating systems iOS, Android, and BlackBerry

● Google Apps MDM

● MobileIron MDM (Administrator and Troubleshooting Certified)

● Mobi Control (Soti) MDM

● BlackBerry Enterprise Server (5 and 10)

● ComView Wireless Expense Management (WEM)

Conceptual

● Manage MDM systems by testing and upgrading appliance versions, ensure connectivity with AD and

Lotus Notes Traveler servers.

● Phone and on-site support for cellular clients

● Google Apps Administration

● Creating mobility policies for companies

● Order Procurement and contract negotiations

● Inventory management

● Creating Roll Based Administration guidelines and training documents

Hardware

● Deployment of mobile new devices

● Setup and configuration new mobile devices

● Extensive knowledge of troubleshooting mobile operating systems such as iOS and Android

● Identify hardware issues and replace devices if necessary.

Relevant Work Experience:

Southwest Airlines (Contracted through HCL), December, 2014-Present

Enterprise Mobility Administrator

● Support 7500 Pilots EFB (Electronic Flight Bag) on iPad Air

● Provide Tier 3 Support AirWatch Issues

● Test and Troubleshoot Future Deployment Changes within AirWatch

● Provide support in transitioning AirWatch Admin from Southwest to a 3rd-party IT firm

Anixter Inc. (Contracted through Mondo), January, 2014-December 2014

Enterprise Mobility Engineer

● Set up Corporate Email and Applications on new smartphones (iOS, BlackBerry, iPhone, Windows 8.1)

● Order procurement and tracking

● Troubleshoot device, application, and email issues

● Provide helpdesk support in regards to mobile technology

● Administer BES 5 and BES 10 (test new versions of and upgrade, troubleshoot downed servers.)

● Administer MobileIron (In test environments and in production; test new upgrades, troubleshoot server

issues, integrate with AD and Lotus Notes Traveler)

● Build the Webalo Appliance create SQL Queries to provide real-time information.

● Test applications and software versions in a test environment and implement in production.

● Troubleshoot MDM failures/issues

● Assist in the creation and implementation of mobile device policies

● Create policies and documentation for Role Based Administration for multiple MDMs.

● Create documents for device setup and procedures.

Brookdale Senior Living (Contracted through TEK Systems), April 2013 –January 2014

Mobility Specialist

● Set up Corporate Email and Applications on new smartphones (BlackBerry, iOS, Android)

● Train employees on the operating system and applications

● Order procurement and tracking

● Troubleshoot device, application, and email issues

● Ship phones and erase old devices upon delivery

● Provide helpdesk support in regards to mobile technology

● Assist with inventory tracking and billing

● Assist with monthly billing management (Suspend/cancel lines, modify services)

● Use multiple Mobile Device Management (MDM) programs, including BES 5 and BES 10, to manage

devices remotely.

Luminous Communications, April 2011 – Present

Mobile Communications Specialist

● Assist business with basic IT needs such as network setup and virus/malware removal.

● Website Development

● Google Apps setup and deployment

● Assist business customers with monthly billing questions

● Obtain new clients through networking, cold calling, and referrals.

● Order procurement for devices and accessories

● Provide device setup services for customers utilizing BlackBerries, iPhones, and Android devices

● Provide onsite and offsite support to business customers who need troubleshooting support

● Notable customers include LaCosta Inc., SC Johnson Wax, and Rustoleum

● Serve business customers using between 50 and 300 lines of cellular service

● Set up Microsoft Exchange Accounts, Gmail accounts, and iTunes accounts

● Installation and setup of various mobility software packages such as: BlackBerry Desktop Software,

iTunes, and software/drivers for mobile broadband cards

Select Communications, October 2009-April 2011

Store Manager

● Sold customers new smartphones and assisted in device setup.

● Instructed customers on how to use their new BlackBerry, iPhone or Android smartphones.

● Assisted customers with billing concerns

● Hired, trained, and supervised subordinates

● Conducted inventory counts and shipped inventory to other stores

● Maintained relationships with Verizon account managers and Vendors (Motorola and LG)

● Cold-calling for new business customers.

Vazcom Communications, July 2006-October 2009

Outside Sales Consultant

● Sourced Small-Medium businesses to assist with their cellular needs

● Provided Order Procurement Services

● Provided on and off-site technical support for several mobile operating systems

● Prepared quotes for businesses looking for new service

● Served business customers utilizing 50-300 mobile devices

● Assist with inventory counts

● Installation and setup of various mobility software packages

● Provide outside sales for Vazcom Communications

● Cold call to generate new business leads.

● Attend networking events

Education and Certifications:

University of Wisconsin Whitewater, 2001-2002

MobileIron V5 Platform Certified

MobileIron Troubleshooting Certified

References:

Dan Crangle

Brookdale Senior Living

acphqk@r.postjobfree.com

414=918-5000

Brian Vazquez

Middle Man Inc.

acphqk@r.postjobfree.com

913-***-****

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