Tameeka Carmichael

*** **** ******, ******* ****, VA 23607

(T) 757-***-****

acphds@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced Customer Service Representative posses a positive attitude and smile, very well mannered and

courteous. Effective listener and communicator able to resolve problems and offer solutions.

Previous Toll billing Agent for Verizon Inc. 2000-2001 providing assistance to Verizon customers inquiring about

their personal telephone bills and services.

Prior Teleservices Representative for MCI, contributing to outbound calling debating and negotiating MCI

products and services. Completed 140 credited hours of Thomas Nelson Community College Customer Service

Academy.

EDUCATION

Strayer University, 2014

Newport News, VA

Associate in Arts Criminal Justice GPA: 3.0

Educated in Probation, Parole, Juvenile Delinquency and Justice. Researched Crime, Criminal Behavior,Criminal

Law, Ethics and Leadership in Criminal Justice. Studied Psychology, Social Psychology, and Sociology.

Everest College, 2012

Newport News, VA

Associate Medical Assistant

Educated in Patient care, Laboratory procedures, drawing blood, testing blood and urine. Medical Law, Ethics, and

Psycology. Medical Insurance, Bookkeeping and Health Services. Demonstrates knowledge and use of appropriate

terminology for different body systems, illnesses and injuries.

Menchville, 2000

Newport News, VA

High School Diploma Basic Studies GPA: 3.0

Completed high school level education. Paticipated in A.F.J.R.O.T.C all four years. Studied in Business Marketing.

Member of Drill team and Drama club.

CERTIFICATIONS

Commerical Drivers License- Class B with Passenger and Safety Endorsements. Trained in Pre trip and post trip

observations, Able to operate 16 or more passenger vehicles safely with or with out airbrakes. 8/2005- current

Certified Personal Care Aide, course completed 2011

Certified Nursing Assistant class completed 6/2013

with CPR, First Aid, and AED training.

EXPERIENCE

Customer Care Professional

September 2013 to Present

Alpine Access, Denver, CO

Work from home call center for Sprint finance department for High risk past due accounts. Negotiated payments

and arrangements.

For At&t Processed orders for devices, accessories and equipment. Technical support and assisted with account

inquiries.

Personal Care Aide

April 2011 to August 2013

Community Personal Care, Norfolk, VA

Provides basic patient care, assists with activities of daily living (ADL's)

Skilled in vital statistics, blood pressure, pulse, respirations and temperature. Able to provide catheter care,

measuring input/ output and transferring patients. Maintain accurate patient records. Reacts well and quickly in

situations.

Sales Associate

August 2008 to February 2009

Variety Wholesales, Yorktown, VA

Familiar with all aspects of customer service and interacting with the public. Completed layaway, cash, credit and

coupon transactions. Balance till daily, maintained the up keep of the children department.

Teacher Assistant

October 2008 to January 2009

Friends in Jesus Learning Center, Hampton, VA

Provided leadership in the development of children's social skills and daily routines. Partnered with teachers in

classrooms demostrating skills well with interacting and caring for children. Supervised all activities assisting with

reading and writing, potty training and outdoor play. Encouraged a safe, caring and healthy enviorment for all.

School Bus Driver

May 2006 to June 2007

Office of Human Affairs Headstart, Newport News, VA

Transported children to and from school safely including dentist, doctor appointments and field trips. Coached

with assistance bus safety, cautions and drills. Serviced in prepping breakfast and lunch for children. Mastered

CPR and First Aid training.

REFERENCES

Available upon request.

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