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Customer Service Manager

Location:
Miami, FL
Posted:
May 01, 2015

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Resume:

Seyram Kekessie

Miami, FL *****, Cell: 305-***-****, acphc6@r.postjobfree.com, Linkedin.com/in/seyramk

WORK EXPERIENCE

florida internationAL univerSIty August 2009 – present

RESEARCH MANAGER & INSTRUCTOR

Lead research projects and supervised over 30 research assistants to date to conduct projects, analyze large, complex

data sets using tools such as SPSS and SEM and develop completed reports. This has resulted in two submitted

professional publications and six professional presentations, presented to the American Psychology and Law Society

(APLS).

Awarded merit-based American APLS Travel award for distinguished research

Recruited, trained, and managed over 30 research assistants as part of various complex research projects, resulting in

a 100% retention rate over the duration of every project.

Developed and taught lectures on Research Methods and Cognitive Process to over 300 undergraduate students,

resulting in significantly positive course ratings by students.

Designed surveys using tools such as Qualtrics and evaluated tests and field work techniques while managing a team

of 4 research assistants. Project was $150,000 grant-funded and examined recidivism in the Miami-Dade court

system. Collaborated with judges and conducted multiple interviews with defendants.

pENDER ENGINEERING, tEMA GHANA MAY 2014 – sEPTEMBER 2014

CONSULTANT

Spearheaded the development and implementation of a company-wide reorganization, cooperating

with the CEO and CFO, developing a plan expected to save $100,000 by June 2015.

Cooperated with the HR Manager to develop firm’s 5 year HR strategy to drive management’s

projected 100% capacity increase, strategy focused on minimizing employee attrition and maximizing engagement

and career development. The plan was approved by the CEO and the board.

Transformed the employee evaluation system into a more structured and time-efficient one by

designing and implementing an employee 360-degree feedback/evaluation system, leading to significant employee-

driven changes. One significant change was designing and implementing an employee satisfaction survey to be

completed by employees every 6 months, thereby providing management with concrete insight into employee morale

and job satisfaction.

OUTLOOK BENCH GROUP, WASHINTON DC January 2013 – December 2013

CONSULANT

Led a team of four researchers to design research methodology and conducted a market and industry research,

resulting in the identification of $5M of market opportunity as well as five high potential clients

Collaborated with CEO to develop a framework for prospecting into subsequent markets and industries, resulting in

significant development of potential client list.

Collaborated with CEO to develop an organizational chart to streamline operations and maintain flexibility in

anticipation of growth. This resulted in a 30% reduction in labor cost.

EDUCATION

FLORIDA INTERNATION UNIVERSITY

MAY 2015

Ph. D. Candidate: PSYCHOLOGY

Merit Based Scholarship Recipient

mAY

MASTER OF SCIENCE: Experimental Psychology

2013

Merit Based Scholarship Recipient

hanover college

MAY 2009

BA: Major: Psychology

Merit Based Scholarship Recipient

Elected Vice-President of student senate

Customer service manager for campus restaurant

Residence Hall manager for 3 years

SELECTED RESEARCH pRESENTATIONS AND pUBLICATIONS

Carbone, J.N., Winter, R.J. & Kekessie, S. (2011). Vigilance in the Courtroom: The Struggle for Jurors’ Attention.

Coherence in Legal Decision-Making: The Moderating Effect of Evidence Order. Kekessie, S., Charman, S. & Carbone, J.N.

(2012)

Eyewitness Memory across Time: Investigating the Accuracy-Consistency Relationship. Carbone, J.N., Fisher, R.P. &

Kekessie, S. (2013)

Charman, S., Carbone, J., Kekessie, S., & Villalba, D. (2014). Coherence Effects & Order. Submitted for publication in

Applied Cognition.

Kekessie, S., & Charman, S. (2014). The Influence of the ‘Not Sure’ Option on Eyewitness Lineup Performance. Applying for

publication in Law and Human Behavior.

ADDITIONAL

Proficiency in SPSS, AVS, Qualtrics survey tools, Qualitative content coding, Superlab programming software, and

Microsoft Office Packages.

Avid Soccer Player. College varsity soccer player for 4 years, and top team goal scorer in one season.

Fluent in written and spoken Brazilian Portuguese, in addition to five local African languages.

Writing enthusiast. Editor at Afronomist.com

Local traveling enthusiast. Visited 24 US states and counting.



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