JILL JOHNSON

**** ****** **, ********, ** *****

334-***-****

acph7y@r.postjobfree.com

QUALIFICATIONS SUMMARY

Senior analytics professional with more than 20 years experience in

management, loss prevention, analysis, budgeting, forecasting, risk

assessment and training. Currently working as a Risk Analyst. Skilled in

determining, developing and implementing successful business initiatives

for risk assessment, loss reduction and resource allocation. Extensive

background in reporting. Proficient in Excel and experienced in Word,

PowerPoint, Sedgwick, STARS, Access, Crystal reporting and FoxPro. Proven

ability to hire, train and promote a successful team.

KEY STRENGTHS

Problem Solving Data Organization Project Management

Strategic Planning Financial Modeling Cost Benefit Analysis

Training Communication Trend Analysis

PROFESSIONAL EXPERIENCE

Loss Prevention and Risk Management Analyst

January 2012 - Current

SP + Parking Corporation

. Created reporting tool for Loss Prevention Revenue Impact to

measure success of LP interaction with locations.

. Provided loss and claim presentations which supported and

recognized opportunities for loss control and claim prevention.

. Produced claim analytics for over 5000 parking service locations

as a monthly Risk Committee Review.

. Analyzed claims data to identify trends and work with CRO and

Risk Manager to ascertain, develop and implement loss control

programs designed to protect company assets and reduce related

expenses.

. Built monthly loss control incentive results for Operations.

. Managed the certificate of insurance and surety bond programs.

. Created ad-hoc reports for auditors, ops representatives and

other risk management employees.

Loss Prevention Analyst

August 2010 - December 2012

Analyst and Project Manager

. Created scorecards, location profiles, risk assessments and asset

analytics for over 3000 stores in multiple corporations.

. Constructed risk models and completed correlations to suggest

target initiatives.

. Produced exception report deliverables and researched possible

issues.

. Developed monthly reviews to monitor success of programs.

. Served as data point-of-contact to ensure appropriate metrics

were being addressed.

. Scheduled over 700 operational and loss prevention audits.

. Performed and recommended edits to audits to address risk and

loss.

. Managed recruiting process for Loss Prevention and Risk

Management professionals.

. Provided project management, decision support and strategic

planning, which determined priorities and growth opportunities.

. Evaluated franchise financial analytics to highlight areas of

inconsistencies, non-compliance, trends, operational key metrics

and performance measurables.

. Presented finding and made recommendations to clients to ensure

reduction in losses and an increase revenues.

Movie Gallery, Inc. Dothan, AL

May 1995 - July 2010

Senior Manager - Loss Prevention and Shrink Analytics

. Produced analytics instrumental in reducing shrink by 30% -

including risk models, correlations, resource allocation and

budget forecasting.

. Managed LP departments: Analysis, Loss Prevention Investigators

and Collections.

. Positions supervised: Analysis Manager, Systems Analyst, Senior

Investigations Auditor, Auditor, LPIs and Collection Associates.

. Provided budgeting support to executive management,

. Applied expense trend evaluations and variances analysis.

Investigations and Analysis Manager

. Restructured data retrieval and communication for Collections

department.

. Developed Operational, Loss Prevention and Cash Management

policy for addressing Deposit Exceptions.

. Established Civil Recovery and Restitution with third party

vendor.

Senior Analyst

. Created and established Operational Performance Index as company

standard Virtual Audit - Scoring stores within 4% of actual

audits.

Analyst

. Developed Loss Prevention reports within exception based

reporting software.

. Served as Administrator and coordinated project with IS.

Senior Technical Operations Auditor

. Tested and established Discount Rental and Gift Card

reconciliation and reporting program.

Technical Operations Auditor

. Created first Operations and Loss Prevention exceptions reports

for POS - Eventually numbering over 75 reports.

Help Desk Closer

. First to hold this position for Movie Gallery.

. Resolved all escalated open software and hardware calls.

. Discovered software bugs and reported to programmers.

Help Desk Associate

. Resolved incoming software and hardware calls - numbering over 10

POS systems.

Sales Specialist Gayfer's (dba Dillard's) Dothan, Alabama Oct

1994- May 1995

4th Grade Teacher Westgate Church Dothan, Alabama Aug 1993-Aug

1994

Instructor Phoenix Technical College Dothan, Alabama Jan 1992-Aug

1992

PROFESSIONAL DEVELOPMENT

. Telephone Interviewing, Wicklander Zulawski

. SCAN, LSI

. Group Affiliations: Retail Loss Prevention Professionals, The Loss

Prevention Foundation

EDUCATION

. Bachelor of Science in Economics, Troy University, Dothan, Alabama

. Graduate coursework, Auburn University, Auburn, Alabama

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