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Manager Customer Service

Location:
Chelmsford, MA
Posted:
May 03, 2015

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Resume:

PAMELA CARLETON

978-***-****

acph7g@r.postjobfree.com

TECHNICAL EXPERIENCE: MicroSoft Office, SAP, EPR, Oracle R12, QuickBooks, ESC, Great Plains Dynamic, PeopleSoft,

Mass 90, Switchboards, SBT, Quickens, Concur

EXPERIENCE:

ACT-1 GROUP DBA: AppleOne, Glendale, CA (Temporary – 2 Month Assignment) Mar 2015 to Apr 2015

Project Coordinator

Implemented new position of Project Coordinator for Companies Wilmington Office.

Created Project Coordinator User Guide Procedure and Business Role, trained existing employee transition into position ensuring adherence to

corporate processes and goals, held weekly meeting to review WIP reports, create Invoice Request per Milestone Completion and Warranty Info.

Implemented RMA Procedure, Improve processes using Enterprise Resource Planning (ERP)

KING& BISHOP, Waltham, MA (Temporary 1+ Month) Jan 2015 to Mar 2015

Accounts Payable Oracle R-12

Administer and support supplier request that included answering questions, reconciling invoices and payments. Helped Sr. Staff with yearend audit

and process including W-9 and 1099’s.

CDavis Associates, Wilmington, MA May 2014 to Jan 2015

Project Coordinator

Assisted Project Managers with day-to-day operational responsibilities on multiple project

LOWELL FLEET MAINTENANCE, Lowell MA Oct 2013 to May 2014

Collection Specialist

Collection calls, cash and credit card applications, support and back up for dispatch, reconciliation of bank accounts, and credit card accounts

EQUIPMENT TECHNOLOGIES, INC, Hudson, NH Jul 2010 to May 2013

Office Manager/Bookkeeper QuickBooks

Responsible for All Human Resources, Benefits, Employee Files Payroll, Accounts Payable, 1099’s, Banking, Accounts Receivable, W9’s,

Inventory Control and Reconciliation, Administrative Support to 11+ employees, Reception back up, Supervisor of 2 employees, Yearend tax filing

THE INN AT ROBBINSBROOK, Acton, MA Feb 2008 to Mar 2009

Bookkeeper/Office Manager (Temp through Robert Half and Direct Hire)

Wait Staff in Dining room (Per Diem)

HAWAIIAN HEAT TANNING, INC., Dracut, MA Nov. 2006 to Feb. 2009

Owner, President QuickBooks

Responsible for Customer Service, Customer Retention, Accounts Payable, Banking, Accounts Receivable, Inventory Control and Reconciliation,

Yearend tax filing and upkeep and maintenance of tanning units

DMG CONSTRUCTION, Dracut, MA Jun. 2005 to Nov. 2006

Office Manager Quicken

EXIT41, INC., Andover, MA Aug. 2004 – Oct 2005

Accounting Analyst – Office Manager QuickBooks

WSI, INC., Andover, MA Oct. 2002 to Aug. 2004

Accounts Payable Coordinator PeopleSoft

NETSCOUT SYSTEMS, INC., Westford, MA Aug. 2000 to Oct. 2002

Sr. Accounts Payable Administrator – Full Cycle Great Plains Dynamic

BISCOM INC., Chelmsford MA Dec. 1998 to Feb. 2000

Accounting Assistant SBT, Great Plains Dynamic

SYASE CORPORATION, Concord, MA Oct. 1997 to Dec. 1998

Sr. Accounting Assistant Dunn & Bradstreet, House Software

Joan Fabrics, Lowell MA

Executive Secretary Aug 1996 to Oct. 1997

Executive Secretary/Payroll/Inventory Nov 1987 to Mar 1996

Bedford VA Hospital, Bedford MA Mar 1992 to Aug 1996

Administrative Assistant/Medical Clerk

EDUCATION:

UMASS LOWELL B.S. IT/Business Concentration Dec 2015 (Anticipated

Graduation)

MIDDLESEX COMMUNITY COLLEGE A.S. Business Administration 1998



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