**** ** **** ****** #*

Fort Lauderdale, FL. *****

954-***-****

acph6y@r.postjobfree.com

PATRECE EDWARDS

Working knowledge of Microsoft Office: Word, Excel, Outlook

SKILLS &

Typing skill: 40 wpm

ABILITIES

Working knowledge of legal software: Juris, Amicus

Knowledge of E-filing

Use and operations of office equipment: Multi line switchboard, fax machine, copier, document

scanner, calculator

Knowledge of legal terminology, medical terminology, anatomy & physiology, medical billing

and coding

Excellent Customer Service Skills. Specialize in One Call Resolution.

Experience working with the elderly and supervising children

Experience with cash handling in large quantities

EXPERIENCE RECEPTIONIST,

FANN AND PETRUCCELLI, P.A.

May 2014-Present

Answer/Screen incoming calls and direct them to the appropriate firm member

Greet and direct clients, visitors, and vendors to appropriate firm member

Responsible for posting and maintaining attorney’s time in software program

Log in all incoming packages from courier services and prepare outgoing packages

Maintain client and employee contact information

Create files for new clients in software database

Compose correspondence, memos, and reports as instructed

Assist in preparation/notification of meetings, organize room or set up decorations and order

food

Open, review, and distribute interoffice and external mail as well as incoming faxes

Perform any work requested of any level when necessary to meet operational needs, as reviewed

by my supervisor

SERVICE DEPARTMENT COORDINATOR/ADMINISTRATIVE ASSISTANT,

APPLIANCE OUTLET

June 2011-May 2014

Provide phone assistance to potential customers

Dispatch service calls to technicians

Manage 8-10 technicians: maintain all work schedules, time off, vacations and service

appointments

Provide clerical assistance: fax; file; data entry

Take orders/payments in office and via phone and email

Initiate collections protocol and provide assistance with collections efforts

TECHNICAL SUPPORT,

TELEPERFORMANCE

June 2010-May 2011

Provide technical support for Windstream Internet customers

Troubleshoot internet connectivity

Dispatch Technician when necessary

Up sell additional Windstream products and services

OFFICE ASSISTANT/RECEPTIONIST,

LMN EMBROIDERY BOUTIQUE

November 2003-May 2009

Resolve customer issues and complaints

Prepare orders for pick up or delivery and take payments

Create and maintain invoices and other documents

Prepare bank deposits and take them to the bank

Responsible for inventory of office supplies and project supplies

Assist with the hiring process

EDUCATION FLORIDA ATLANTIC UNIVERSITY- BOCA RATON, FL.

LEGAL SECRETARY PROGRAM

February 2015- Currently attending

CASEL HEALTH CARE TRAINING CENTER-MELBOURNE, FL.

CERTIFIED NURSES ASSISTANT/ HOME HEALTH AIDE

Graduated with 4.0 GPA

FORT LAUDERDALE HIGH-FORT LAUDERDALE, FL.

LAW MAGNET HIGH SCHOOL DIPLOMA

Participated in Law Magnet Program

Graduated with 3.0 GPA

REFERENCES REFERENCES FURNISHED UPON REQUEST

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