Laura Clevenger

***** **** *****

Lebanon, Oregon 97355

480-***-****

acph5a@r.postjobfree.com

EXPERTISE AND EXPERIENCE

Accounts Representative/Customer Service/Sales

Branch Auditor/Loan Representative/Notary/Call Center

Consumer Loan and Mortgage Servicing/Processing/Trainer

Detailed Oriented with Excellent Multitasking Skills

Proficient Computer Skills: MS, LP, Fiserv, Flex, Desktop, CBS Plus, Point, Encompass,

XP2

PROFESSIONAL EXPERIENCE

Member Service Representative, Desert Schools Federal Credit Union Customer

Service, Sales, Cash Balancing, Teller, Reports, Notary, Account and Loan Set up.

02/1994 to 02/2002

Consumer Loan Servicing, Desert Schools Federal Credit Union Take Applications and

set up Auto Loans, Signature Loans, Line of Credits, Visa Card Applications, Service all

Consumer Loans, Customer Service by Phone, Payments, Lien Releases, Title Work and

Process. 02/2002 to 07/2003

Loan Application Center (Call Center) Desert Schools Federal Credit Union Assist

Customers with Credit Union Products and Services, Sales, Payments, Loan Applications,

Account information, Mortgage Services, Consumer Loan Servicing, Online Banking, and

overall Customer Service by Phone and Email. 07/2003 to 07/2009

Mortgage Servicing/Senior Admin, Mortgage Processing, Desert Schools Federal Credit

Union – Servicing of Mortgage Loans, Payments, Payoffs, Deed of Releases, Escrow

Account Management, Escrow Analysis, Loan Modifications, Quality Control, and

Compliance and File Maintenance. Process Mortgages, Loan file set up review, request

documents, prepare file for underwriting review.

07/2009 to 7/2013

Mortgage Processor, Granite Credit Union Process Mortgages both Conventional

Refinance and Purchases, FHA/VA Loan Processing, Loan File Review and Set Up,

Obtain all required Documentation for Underwriting review and approval. Customer

Contact and expediting conditions to clear for funding/close. 09/2013 to 08/2014

Account Representative, Transwest Credit Union Provide Customer/Member Service,

Teller Duties, opening Savings and Checking Accounts, Visa Debit and Credit Cards,

CD’s, Money Market, Business Accounts, Call Center Rep, receiving inbound calls and

handling customer questions and concerns, payments, disputes, stop payments, wire

transfers, account statements and balances. 12/2014 to 03/2014

EDUCATION

Mesa Community College 1992, Formal Training: Public Speaking, Training and

Leadership Programs YMCA 1993, Desert Schools FCU Sales Leadership Courses 2000

2013. Continuing education through credit union sponsored programs and training.

COMMUNITY SERVICE

Feed My Starving Children 2009 2011, United Way Volunteer/Contributor 1992 2013,

Packing for Troops 2003 2005, Children’s Miracle Network Sponsor/Contributor 2000

2002, LDS Mission 1987 1989, Special Olympics Volunteer 1984 1986, Girl Scout

Volunteer 1979 1982

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