Lawanna Verner

**** ******* **** **

Charlotte, NC 28227

980-***-****

acph22@r.postjobfree.com

OBJECTIVE

Seeking a position where my sales and customer relations experience can both be utilized to establish

lasting customer relationships and reinforce sales

EMPLOYMENT

Feb.2014-Current Aon Charlotte, NC

Benefits Advisor

• Licensed for Property and Casualty, Life, Health, and Medicare in NC

• Assisted Medicare eligible participants with transitioning from employer sponsored coverage to

individual coverage in the Medicare Market

• Educated participants about Medicare

• Conducted needs analyses

• Sold and enrolled participants into appropriate Medicare health and prescription drug plans

• Conducted silent monitoring of other advisor calls

• Assisted with escalated phone calls

• Led team and coached fellow advisors

• Analyzed the data reporting

• Developed execution plans based on trends

Aug. 2013-Feb. 2014 Todd Younker Insurance Agency Mint Hill, NC

Office Representative

• Licensed for Property and Casualty, Life, and Health in NC

• Certified for bank services: auto refinance, CDs, checking accounts, savings account, etc.

• Remained current and knowledgeable of State Farm products and services

• Marketed to local apartment communities

• Maximized cross-sales opportunity for multi-lines

• Met and maintained performance standards for personal and team goals

• Built genuine relationships with customers

• Provided outstanding customer service while processing payments, reviewing accounts, and

processing necessary account changes

• Demonstrated a sense of ownership to help drive business results

• Balanced the time between marketing, taking calls, and processing paperwork

• Sold 4+ life insurance policies and 6+ bank products monthly, in addition to 15+ property and

casualty policies

Nov. 2009- Aug. 2013 Allstate Insurance Company Charlotte, NC

Direct Sales

• Licensed for Property and Casualty in 28 different states

• Provided exceptional sales and customer service experience to customers in order to meet sales

targets and performance goals including identifying and acting on cross-selling opportunities

• Demonstrated a comprehensive understanding of company products and portrayed confidence

and credibility of customers by staying current with products and procedures

• Helped train new hires on how to cross sell and maximize on closing all sales opportunity

• Achieved top10 in sales for 4 years by exceeding performance standards

Aug. 2008- Nov. 2009 Sprint Call Center Charlotte, NC

Customer Service Representative

• Provided outstanding customer service to provide first call resolution while often acting as a

liaison to resolve problems

• Reviewed concerns of the customer with other departments to obtain clarification or assistance

to resolve customers issue

• Acted as a personal assistant to White Glove and Business General Customers

• Assisted customers with payments, programmed phones, and scheduled appointments with

nearest Sprint Store

• Demonstrated confidence and built rapport with customers

• Educated customers about Sprint products that would be beneficial to them

• Handled high stress calls

• Activated 20+ new lines monthly and upgraded 50+ accounts

Nov. 2006-Aug. 2008 Safe Auto Insurance Company Hemingway, SC

Insurance Agent

• Licensed for Property and Casualty in 15 different states

• Provided exceptional sales experience to customers to meet sales targets and performance goals

• Demonstrated a comprehensive understanding of company products and portrayed confidence

and credibility to customers

• Averaged 100 policies sold monthly

May 2004-Feb. 2007 Jan B Bromell PA Georgetown, SC

Secretary

• Managed attorney’s calendar

• Scheduled and coordinated attorney’s travel arrangements and meetings

• Answered phones

• Greeted and assisted clients with appointments and scheduling

• Entered attorney’s time into billing system

• Prepped files that were no longer in use for offsite storage

EDUCATION

Aug. 2004-Dec. 2005 Wingate University Wingate, NC

Communications Major

• Dean’s List

• GPA 4.0

Dec. 2005-May 2007 HGTC Conway, SC

Liberal Arts

• Dean’s List

• GPA 4.0

Aug. 2012- Current Belmont Abbey College Belmont, NC

Business Administration Major

• Dean’s List

• GPA 3.88

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