Jennifer A. Brody

*** *** ********* ******

Fords, NJ 08863

917-***-****

acph1u@r.postjobfree.com

OBJECTIVES To secure a position where my positive personality and

excellent customer service skills can help to increase

customer satisfaction and keep the company's brand positive

in customers minds.

EXPERIENCE

2008- 2015 Star Micronics - Edison, NJ

Customer Service Coordinator/Quality Assurance Coordinator/Technical

Service Coordinator/Warranty Specialist

. Resolve customer questions related to basic Technical matters.

. Enter necessary calls into Salesforce.

. Handle technical call referrals from Customer Service or Insides sales

to provide technical support and documents.

. Joined the Employee Task Force Advisory.

. Produce monthly report for Japan on all warranty repair work from all

service centers.

. Update and produce monthly measurables for Quality, Delivery, and

QPPM.

. Maintain and record distributor scorecards.

. Create and maintain quality records (FAR, ECN, Surveys, Warranty and

Reliability data etc) as part of document and data control

. Prepare and improve documents and procedures for critical processes

and support QA Mgr with Document and Data control system

. Process Warranty Repair Invoices in IWRA Repair Database for repair

tracking.

. Gather forecast information and prepare weekly automotive forecast and

Automotive need report.

. Process Warranty Repair Invoices in SAP for payment purposes.

. Receive customer's requests for warranty service, verify data

submitted and issue IWRA as required.

. Process Desk Orders and credit card payments for Non-Warranty service

provided to customer by In-House Repair Center.

. Administrate the Warranty database including reporting and analysis to

identify problematic products, parts, or service center repair

procedures

2006-2008 Aramark Uniform Services, Union, NJ

Customer Service Coordinator

. Direct and service incoming calls for the Union NJ, Westchester NY,

and Edgewood NY Market center.

. On a weekly basis produce district reports for the past week of total

gains/losses, QCM counts and sales report.

. On a monthly basis produce District Reporting for the past month which

includes route sales and gains and YTD numbers.

. On a quarterly basis produce Quality Control Meeting (QCMs) for

district manager to have meetings with there top 52 customer in there

district.

. Assist District Managers with Administrative tasks.

. Train new hires for Customer Service positions.

EDUCATION

January 1999 - International Correspondence School

August 1999 Diploma - PC Specialist

September 1998 - The College of Staten Island

May 1999 Computer Technology

September 1993 - New York City Technical College

June 1995 Computer Information Systems

COMPUTER SKILLS MS Word, Excel, Outlook, SAP, Salesforce

Keyboarding Speed - 65 WPM

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