CALVIN W. WOHLFORD JR.

Phone: 352-***-**** ( Email: acph0g@r.postjobfree.com

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SENIOR FIELD SERVICE ENGINEER & MECHANICAL SERVICE PROFESSIONAL

Accomplished Senior Field Service Engineer and Customer Service

Professional with more than 18 years of experience in leading service

delivery and profitability with a focus on comprehensive technical support,

operational leadership, customer service, sales team collaboration and a

reputation for effectively providing support, team management, and

technical leadership representative of the industry's best practices.

Determined Problem-Solver with success in aligning the business and sales

objectives in order to initiate, implement, and improve operational

success.

Areas of expertise

? PLC's (Siemens, Allen Bradley, Mitsubishi), ? Variable Frequency Drives

(VFD's) ? Gears ? Pulleys ? Electrical Construction ? Machine

Repair ? Transversal Knives ? Circular Knives ? Chains ? Bearings

?Brakes & Clutches? Servo Motors ?Industrial Machine Networking ? Belting ?

Sealing? Cams & Cam Followers ? Pumps - Vacuum, Blower & Water ? Hydraulics

Experience ? Gluing Oscilloscope

? Tachometer ? Multimeter ? Frequency Generator ? Schematics ? Stepper

Motors ? Motor Controllers

professional experience

bell + howell: TIME CUSTOMER SERVICE, Tampa, FL

2007 to Present

Senior Customer Service Engineer

Successfully delivers comprehensive engineering support and training to

distinct customers, while providing technical consultations.

. Guides installations, conversions, modifications, and maintenance on

distinct product lines.

. Meticulously maintains UNIX based machine PC's, which include script

writing, monthly DAT tape backups, engineering system file restore,

and job data creation.

. Spearheads the conveyance of networking support between machines, as

well as general installation, fabrication, and repair.

B WE BELL & HOWELL: SOURCELINK, Covington, KY

2007

Customer Service Engineer

Effectively led technical consultations, support, training, installations,

conversions, modifications, and maintenance for the CMC product line.

. Led the team in Inventory handling and Procurement.

B WE BELL & HOWELL: FIDELITY INVESTMENTS, Covington, KY

1999 to 2006

Field Support Engineer

Dedicated to providing technical consultations, support, and training

throughout the region related to installations, conversions, modifications,

and escalations for the legacy BBH product lines.

. Recognized as an expert-level point of contact for regional personnel

of all levels with a strong reputation for delivering senior-level

hardware and software, emergency technical support associated with the

installation and maintenance of diverse product lines.

Senior Customer Service Engineer - Team Leader

Responsible for the management and mentorship of a team consisting of 20

Customer Service Engineers with an unwavering focus providing a positive

customer experience.

. Designs and delivers on-the-job training of the Customer Service

Engineers.

. Served as the firsthand liaison and contact point between the two

partner organizations.

UNITED STATES NAVY, Virginia Beach, VA

1990 to 1994

Aviation Ordinanceman Petty Officer - Master Jet Base NAS Oceana VA=34 & VA-

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CALVIN W. WOHLFORD JR.

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education & Professional certifications

Associate of Applied Science, Electronics Engineering Technology

ITT Technical Institute, Norwood, OH (1999)

Advanced Training in Microsoft Excel, Windows 7, Vista, XP, Partial UNIX,

Qbasic, Visual Basic

Microsoft Word, PowerPoint, Microsoft Excel, PLC Programming and Chip

Burning.

2-Year Certification with Mig, Tig, Stick, Oxyacetylene, Cutting, Brazing,

Soldering, Shear, Press Brake, Lathe, Plasma Cutter, Drill Press, Punch,

Spot Welder, classroom theory and lab experience (1720 Hours)

Certified Chain and Screw Drive Technician

Hardware A+ Certified

20 Certificates of course completion and training on multiple types of

Industrial equipment and Computer related Software including but not

limited to: Microsoft Excel. Advanced Topics in Cisco Routing: RIPv2,

EIGRP, and OSPF, Introduction to Networking, IT Security Fundamentals,

Personal Protective Equipment, Safety Lockout Tag-out, Information

Protection, Machine Guarding, Ergonomics for Manufacturing, Understanding

FTP, Understanding IP Addressing, Introduction to Routing.

Information Security and Code of Conduct training.

Awarded U.S. Navy Letter of Commendation, Letter of Appreciation, and Good

Conduct Discharge.

Granted Secret Clearance from D.O.D.

special recognition

Circle of Excellence Award Winner twice over (Technician of the Nation top

1%),

3-eSplash Awards (2011)

Invented Feeder and Bins Testing Device for Industrial Inserters and

Sorter's saving the company $20,000+ in yearly repairs, downtime, and new

equipment purchases.

Repaired more than 50 pumps, circuit boards, and cylinders, saving the

company over $12,000 in repairs and new equipment purchases.

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