Katherine Michelle Christiane Jungman

*** ** *** ****** ********* 2, Fort Lauderdale, Florida 33304 4696

954-***-****

acpgzu@r.postjobfree.com

Career Focus Documentation Analyst/Information Designer responsibilities for a business with internal

documentation needs, including complex information mapping requirements

Experienced in writing technical documentation and information analysis, white papers,

Experience

•

advertising copywriting, corporate portal content analysis, writing and delivery, and other

Summary internal and external business writing styles as required to support end business goals.

1. Well versed in information gathering of all types: interviews to documentation, strict

news journalism, feature writing and advertising copywriting.

2. Strong technical command of the English language, with a great degree of familiarity

with recognized editorial guides, Chicago Manual of Style, Associated Press Style

Guide.

3. Talented information designer for both online and published media needs in Fortune

500 companies in the United States, with an ability to use all the tools in the industry.

4. Competent researcher, interviewer, and reporter.

1989

Education

B.S., Professional Writing, University of

Houston Downtown, Houston, Texas

Cum Laude, Dean’s List last six consecutive semesters

Major emphasis in Business Documentation and Literature Analysis

Trained and certified Information Mapping specialist (having attended

Skill Set

•

Robert Horn’s seminar at The Palace Hotel San Francisco 2000).

Summary

Ceritified student of Information Mapping’s Mastering Policies, Procedures

•

and Documentation (Certification in Houston, Texas).

Specialized content developer for PeopleSoft Windows Help (WinHelp and

•

HTML Help) and corporate portal information analysis, with a heavy

emphasis on usability and man machine interface design.

Major projects have included:

•

PeopleSoft Windows WinHelp and HTML Help topic design and

•

application integration

Portal needs analysis, with an emphasis on both the user

•

interfaces and the background applications and the machine

environment

Point of Sale terminal interface design for first generation touch

•

screen hardware (circa 2000)

Application interface documentation for Blue Martini ecommerce

•

interfaces and SQL table updating (Oracle, MS SQL Server)

Computer infrastructure diagrams for Mainframe, NAS/SAN

•

virtual systems and Windows WinServer Environments in a fast

paced high volume data environment

Illustrated Parts Breakdown for installed General Electric

•

LM6000 gas turbines

LM2500 and Allison 501 K gas turbine generator set operating

•

manuals

3/2006 –

Recent

Copywriter and Information Analyst – 11/2006

Positions

Chevron Corporation, CBRES

and

Responsibil

Operating Unit, Houston, Texas

ities

1. Wrote copy for internal customer facing intranet.

2. Consolidated, verified and re wrote copy for Chevron’s varied array

of internal software and hardware and virtual hardware offerings.

3. Pulled unique selling proposition from within the existing

documentation to “expose it” in the first paragraph of the product

copy.

4. Developed and submitted graphics suitable to support unique selling

proposition of each internal offering.

5. Followed through with developers and graphic artists to ensure timely

delivery.

6. Tracked time due to each project as required to maintain writing

budget for deliverables.

7. Developed content using HTML and CSS.

9/98 3/2006

Senior Information Analyst, Information

Technology – The Men’s Wearhouse,

Houston, Texas

1. Developed and customized Information Mapping templates for

internal corporate use.

2. Developed harcopy/online help for AP and GL modules of

PeopleSoft, as custom programmed by internal programming group.

3. Participated in portal/intranet application and tool selections,

including conference room pilots.

4. Documented ecommerce interfaces for Blue Martini Retek customer

fulfillment system.

5. Wrote as installed documentation for Kana email system integrated

into the ecommerce site.

6. Produced requests for proposal for in store phone and data

infrastructure during the re outfitting of more than 500 stores.

7. Produced vital business related process documentation as required to

satisfy Sarbanes Oxley requirements, post September 2001.

8. Handled large scale, complex documentation projects for the IT

department.

9. Designed the in house point of sale system’s touchscreen interface

(first generation CRT hardware) for integration by Java application

developers

10. Worked with graphic applications as needed, Photoshop, Visio, etc.

9/97 9/98

Senior Technical Writer – Berger &

Company (Later integrated into Idea

Intergration), Houston, Texas

1. Wrote WinHelp system documentation for Windows ’95 oilfield

well analysis and oil accumulation application, TOW cs (consultant to

Landmark graphics).

2. Ported Windows Word files into FrameMaker 5.5 book file for PDF

and published document requirements.

3. Managed time and customer relations.

4. Liaised for Berger & Co’s documentation group with project

managers internal to Landmark Graphics

5. Developed graphics for use in WinHelp and FrameMaker

documentation.

11/93 9/97

Senior Technical Writer – Stewart &

Stevenson, Inc., Houston, Texas

1. Documented gas turbine generator sets from engineering drawings.

2. Tracked drawing revisions and updated documentation as required to

maintain accuracy.

3. Assembled piece part vendor documentation for print production via

Xerox Docutech system.

4. Developed drawings and documented LM6000 generator set for

illustrated parts breakdown.

5. Managed other writers within the group as a supervisor.

6. Managed documentation for these product lines: Allison 501 K, GE

LM2500 and LM5000 gas turbine generator sets.

7. Ran internal promotional campaign for Stewart & Stevenson’s

premiere sponsoring donor portion of the March of Dimes,

WalkAmerican walk a thon in Houston, 1995.

8. Wrote brochure copy for foreign markets (gas turbine, electro motive

diesel, and Family of Light to Medium Tactical Vehicle products.

9. Edited Military specification style and Chicago Style writing formats

used daily in the projects.

Technical Writer/Editor M&H Enterprises, Houston, Texas 11/92 – 9/93

10. Revised, rewrote Shell Oil’s Department of Transportation, Pipeline

Inspection Manuals for end user readability

11. Developed side head styles used to enhance usability and layout of

information in the manuals

12. Followed project resources, time and materials from internal

accounting spreadsheets (percentage of budget vs. total work

completed)

13. Developed IconAuthor CBT prototype.

Technical Writer –The Training Group, Houston, Texas 12/89 10/92

14. Worked as consultant/writer for large petrochemical producers,

Exxon, Phillips Petroleum.

15. Deployed developed content through a CBT/Competency training

system.

16. Produced graphics used for training and educational proposes.

17. Conducted facilitated needs analysis for competency based training

systems.

Documented water treatment, HDPE QA laboratory, polyethylene extruders,

and Honeywell DCS control system.

Summer 88

Editorial Library Assistant – The

Houston Post, Houston, Texas

Computer

WordPerfect • Microsoft Word • PageMaker •

Skills

Photoshop • Illustrator • Acrobat • Dreamweaver

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