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Nilo F. Inocentes

Unit Penthouse G Centropolis Communities

West Service Road, Muntinlupa City Metro Manila

PHILIPPINES 1710

Tel: 063********** / 063********

Date of birth: 3/17/61

Nationality: Philippine

As a respectable candidate for the distinguished post in your organization,

I offer my visionary leadership as an integral part of my professional

self.

Honed out of more than 20 years of relevant work experience that have

catapulted me to my present direction on hotel management and other related

industries, my competencies are all by-products of formal education and

passionate learnings from all relevant work & personal experiences.

Learning is an endless pursuit - and my personal mission in my work front

has always been - its constant application where it becomes needed as a

purposeful daily work credo.

At present, I am continually blessed with a vigor to lead, to train, to

share, to be trusted, to motivate and ultimately - to inspire my direct

reports, clients and all other stakeholders into the realm of essential

productivity borne out of an incessant reference to any team's espoused VMV

(Vision-Mission-Values).

Given a chance to be part of your organization, I shall respect the status

quo and inject applicable tenets of change where needed according to the

stakeholders requirements.

Parallel to present-day climate change, I have always kept abreast with the

working generations of the new millennium as well as the priceless wisdom

of the baby-boomers in tow. A great sense of humor, a passionate

commitment to your key objectives & vision and ultimately, a God-fearing

demeanor - shall be my shield to pro actively pair off with my accepted

competencies once given a chance, in your organization.

Nilo F. Inocentes

CAREER OBJECTIVE:

To learn and embrace the organization's Vision - Mission as part

of my own. To infuse my purposeful career contributions &

learning in strengthening the organization's attainment of its key

objectives.

SUMMARY OF SKILLS:

. Excellent verbal & written English communication skills

. Creative writing

. Coaching/Training for workforce development

. Business planning

. Middle management leadership development

. Quantitative/Financial P&L Variance Analysis

. Excellent Customer Service training

EDUCATION AND QUALIFICATIONS:

Ateneo de Manila University: June 1977 - March 1981

Loyola Heights, Quezon City, Philippines

. A.B. Interdisciplinary Studies

Philippine Airlines Cabin Attendant Training: March

1983 - May 1983

PAL Inflight Center, MIA Road, Pasay City,

Philippines

. Domestic Cabin Attendant training

Philippine Airlines Cabin Attendant Training:

August 1986 - September 1986

PAL Inflight Center, MIA Road, Pasay City,

Philippines

. International Cabin Attendant training

Alliance Francaise de Manille: January 2001 - March

2001

Jupiter Street, Bel-Air, Makati City, Philippines

. French Language Intermediate Level review

Philippine Quality Awards: December 6 - December 8, 2006

Best Western Hotel La Corona Manila, Ermita, Manila

. PQA Application Development Workshop

Best Western International: April 20, 2007

BW Samui Bayview Resort and Spa, Koh Samui, Thailand

. 1st General Manager Professional Development Training

Business Works: June 21,2007

Victoria Court Panorama, Pasig City

. Time Management (Timecheck for Managers)

John Robert Powers: 2007

John Robert Powers Academy, Makati City

. Power Dressing in Style/Management Social Etiquette

DSI - Victoria Court & La Corona Group: September 2010

Legend Villas Hotel, Mandaluyong City, Metro Manila

. Strategic Planning with Dean Andy Feria (AIM)

DSI -Victoria Court & La Corona Group: January 17, 18 &

26, 2011

Best Western Hotel La Corona Manila, Ermita, Manila

. Train the Trainers Program

CONSULTANCY:

Client: Theuer EuroLighting Consultancy

Incorporated Alabang Metro Manila

Dates: August 2011; November 2011-August 15, 2012

Client: Artlight Express International RGV Building South Super Hi-

Way Makati City

Dates: November 2011 - August 15, 2012

Position: Consultant

Scope:

. Administrative support

. Middle management training

. Business Planning orientation

EMPLOYMENT HISTORY:

Employer: Palm Plaza Hotel Manila (Adriatico

corner Pedro Gil Malate Manila)

Dates: March 18, 2013 - Present

Position: Resident Manager

Duties:

* Directly reports to the President regarding periodic

financial performance vis a vis current plans & programs

* Supervises daily hotel operations through its department

heads - front office, security, HR, engineering, housekeeping

*Coordinates with hotel (concessionaire F&B) regarding F&B

requirements of hotel guests (service/menu composition/events)

*Coordinates with company Director of Sales/Marketing in

relation to corporate accounts/on line reservations

*Conducts hotel training programs particularly addressing need

to keep current customer excellence orientation of all team

members

*Coordinates with Chief Accountant relating to

daily/monthly/quarterly financial sales attainments vs.

budgets; P&L analysis and annual budgeting vs. last year's

actual data

Employer: Ramada Manila Central (Hospitality

International, Inc.)

Dates: September 1, 2011 - October 25, 2011

Position: Pre-Opening Hotel General Manager

Duties:

. Reported directly to the Executive Committee in relation to

all hotel pre-opening requirements and activities

. Coordinated with the HR Manager for all workforce hiring needs

. Conducted weekly OpCom meetings with all hotel supervisors in

ensuring TAT's for each departmental agenda went smoothly as

planned

. Was tasked to coordinate with City Hall and governmental

agencies concerned regarding the strategic presence of the new

hotel in the Binondo, Manila area

Employer: Best Western Hotel la Corona Manila & Hotel La Corona

Lipa Batangas

Dates: February 2010 - April 2011

Position: Hotel Group Business Manager/General Manager

Duties:

. Consolidated the company's 2 hotel properties sales and

quality performances through the implementation of programs,

policies and standards leading to their attainments

. Submitted 2010-2011 capital and operational

expenditure/budgets for both hotel properties

. Recommended reorganization of middle management and workforce

requirements for the Batangas property geared towards

maximized productivity

. Participated as a member of the company's over-all Executive

Committee in planning, reviewing, strategizing the financial,

qualitative performances of the hotel properties in relation

to the company's stakeholders' key interests

Employer: Best Western Hotel La Corona Manila

Dates: January 2006 - January 2010

Position: General Manager

Duties:

. Formulated/implemented Standard Operating Policies and Programs

for direct implementation by the hotel's middle management

. Formulated the hotel's Vision - Mission statements and ensured

all programs and plans are continually aligned to these

statements

. Convened/strategized revenue management programs in accordance

to annual sales/net income targets attainment

. Presented monthly Variance Reports to the company's Finance

Officer in relation to set monthly sales/net income targets

. Coordinated with the company F&B Manager for menu planning and

related programs towards sales generation

. Submitted/implemented annual business planning/strategic

planning programs to the Managing Director

. Conducted internal staff training programs/annual refresher

courses relating to guest services/communication skills

enhancement as well as basic foreign language fluency workshops

. Coordinated/contributed regular programs/ideas with the company

Quality department in relation to the company's Quality

Performance Index requirements

. Coordinated with Best Western International Regional Office in

Bangkok for the hotel's full compliance to QA standards,

membership requirements and marketing programs for

implementation

. Attended scheduled Asian/Pacific/Middle East - BWI members'

meetings outside of the Philippines

. Attended HRAP (Hotel & Restaurant Association of the

Philippines) regular meetings for the improvements/hotel

performance updates)

. Attended/coordinated with related DOT (Department of Tourism)

and other city government branch officials to address tourism-

related issues within the hotel's district environs

. Implemented workforce wellness programs to address the staff

welfare needs (body, mind and spirit) through sports activities,

employee - family circle visits

. Worked with the finance department and operations team for the

annual operational and capital expenditures of the hotel

. Coordinated with the engineering and design staff for all hotel

project details, timelines, budgets and improvement needs of the

hotel in accordance to BWI requirements, voice of the customer

feedbacks and continuous product development

. Coordinated with procurement/purchasing for an accredited list

of suppliers' base for the continuous and sustainable supply

chain of the hotel's daily requirements

. Spearheaded CSR programs within the hotel's peripheral community

as part of a strengthening tourism-based key objective between

its neighboring establishments

Employer: Best Western Hotel La Corona Manila

Dates: June 2005 - December 2005

Position: Duty Manager

Duties:

. Operations shift management

. Customer service/complaints management

. Direct supervision of all hotel departments team leaders, staff,

service car drivers, airport representatives

. Conducted training/performance monitoring of hotel OJTs (on-the-

job trainees)

. Conducted monthly departmental meetings, focused group

discussions with all hotel staff

. Multi-tasked administrative shift requirements with front of the

house - guest services handling

. Approved/coordinated Guest Service Recovery Program as part of

timely guest services complaints handling

. Reported daily sales reports/5Ps updates/employee MALMAR

(monthly activity list - monthly accomplishment report)/on-line

guest feedback reports/monthly employee Performance Monitoring

System (PMS) to the General Manager

. Presented monthly/quarterly/semestral General Meeting business

reports to hotel departments and SSG (Service Support Group)

management

Employer: Artlight Express Incorporated

Dates: July 2003 - February 2004

Position: Showroom Manager

Duties:

. Directly supervised the entire showroom operations

. Administratively monitored employees performance based on their

assigned job descriptions and target accomplishments and

timelines

. Assisted clients in their products/services requirements as part

of our personalized services

. Directly reported to the company president/owner for regular

FGDs on all aspects of sales, employee

performances and operational updates

Employer: Philippine Airlines

Dates: June 1983 - September 1986

Position: Domestic Cabin Attendant

Duties:

. Rendered in-flight passenger service on all airline domestic

flights

. Ensured/enforced in-flight safety standards on all flights

. Strictly adhered to standard in-flight cabin attendant work

routines

Employer: Philippine Airlines

Dates: September 1986 - January 2002

Position: International Cabin Attendant

Duties:

. Strictly adhered to international in-flight service standards on

all assigned flight duties

. Ensured/enforced FAA compliant safety/emergency standards on all

flight

assignments

. Rendered in-flight cabin attendant routine

requirements through strict time management

ACCOMPLISHMENTS:

. Runner-up/finalist in the 2008 Mabuhay Awards of the

Association of Human Resource Managers of the Hospitality

Industry (AHRM)

. Authored the hotel's first Application Letter to the

Philippine Quality Awards, the local counterpart of the US

based - Malcolm Baldridge Awards for Quality Excellence

. Attained the highest ever sales/net income performance for

the hotel in 2008

. Won the Best in Guest Services Award among Asian Best

Western International properties for 2006-2007

. Won the Most Favorite Hotel Award among Asian Best Western

International properties for 2009.

. Introduced the hotel in membership with the Hotel &

Restaurants Association of the Philippines

. Achieved a high #2 - #3 ranking on Tripadvisor among Manila

- based hotels which included all 5-star industry players

from 2008 - 2011

. 5 - year Loyalty Awardee as a hotel group employee from

June 2005 - December 2006

. Introduced Guest Services performance prioritization to the

company in 2006 resulting to the related Guest Services

award by BW International

. Recommended the full and intensive renovation of all guest

rooms and facilities upgrading beginning in 2006 until

2011.

. Integrated full recognition and compliance of all BW

International Q&A standards in 2006 until the 2011 as part

of its full partnership adherence

. Propelled Best Western Hotel La Corona Manila as the

Quality locale of the year from 2009 - 2010.

. Coached the hotel representatives into winning the locale

(employees) management group category in the 2007 DTI

(Department of Trade & Industry) competition

. Introduced the use of hotel/industry - based business

nomenclature for its P&L/GOP reports/generation

. Introduced revenue management requirements as part of the

hotel's complete marketing strategy

. Ensured that happiness index of the hotel properties

workforce was sustained, through over-all wellness

programs/activities

. 12-year Perfect Attendance Awardee as a PAL International

Cabin Attendant

. Consistently belonged to the top 10% Quality performers of

the International Cabin Group

. Represented the company CEO on related - tourism

programs/activities during PCCI (Philippine Chamber of

Commerce Incorporated) meetings and discussions.

PERSONAL INTERESTS:

. Philippine antiques collecting/trading

. Tennis/badminton/bowling/gym maintenance

. Foreign languages (basic fluency in French/Spanish/Japanese)

REFERENCES:

Detus Sapienta Incorporated Ms.

Angeles U. King,

Product Design & Development Department

Head

Carolina St. Malate, Manila Tel:

+639*********

Victoria Court

& La Corona Hotel Group Ms. Merle

Endaya

Carolina St. Malate, Manila Chief

Financial Officer

Tel: +632******* Tel: +639*********

Artlight Express International Ms.

Susan R. Theuer

RGV Building, South Superhiway President

Makati City

Owner

Tel:+632*******

Tel:+639*********

Philippine Airlines

Mr. Gerry R. Rustia

In-flight Standards

Manager

PAL In-flight Center

Pasay City

Tel:+639*********

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