Diandra Hargraves

**** ********* ***, *** #****, Owings Mills, MD 21117

443-***-****

acpgxl@r.postjobfree.com

Profile Determined and proactive professional, who works with a sense of urgency to anticipate the

needs of senior-level executives. Thrives in a fast paced, dynamic environment, and

is skilled at multi-tasking and maintaining a strong attention to detail.

Microsoft Office proficiency

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Skills Excellent organizational skills

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1. Computer proficiency Strong customer relations skills

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2. Typing and data entry Filing and scheduling

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3. Internet Research Meticulous attention to detail

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Works well under pressure

4. EPIC Software •

Administrative support specialist

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5. Social media knowledge

2012 to 2015

Experience Patient Access Specialist II

Johns Hopkins Hospital, Baltimore, Maryland

Received inbound calls, emails, and faxes from patients and physicians

requesting services within Johns Hopkins Medical Institution. Coordinated

complex appointment scheduling for 5 (five) different Dermatology

facilities, maintaining patient demographic and insurance pre-registration

information in appropriate scheduling systems. Answered questions of

patients and physicians, provided patients with information on physicians,

and provided high quality customer service on every call. Responsible for

satisfying the customer and maintaining the image of Johns Hopkins

Medicine.

Accomplishments:

• Created, organized, and set up a system for referrals. Result: Better access

to referrals, and less time searching for them.

• Trained over 10 (ten) staff members in office administrative procedures.

Patient Representative 2010 to 2012

Johns Hopkins Hospital, Baltimore, Maryland

Registered patients scheduled for various types of inpatient and outpatient

surgeries. Provided updates to friends and family of patients in surgery.

Documented updates of patients provided by Operating Rooms and

physicians. Provided customer service and emotional support to friends and

family of patients in surgery.

Accomplishments:

• Researched and set up a more confidential, yet still efficient, way to

provide updates for friends and family of surgical patients. Result:

Ensures HIPAA is not violated.

• Received a great deal of compliments from patients, families, physicians,

and nurses.

2009 to 2010

Experience Customer Service Representative

(continued) Johns Hopkins Healthcare, Glen Burnie, Maryland

Answered incoming calls from customers and providers. Explained medical

benefits, claims, and appeals. Interpreted and explained authorizations for

medical procedures, medications, and durable medical equipment. Assisted

coworkers when necessary. Performed various administrative and clerical

tasks, such as making copies and sending faxes to different departments and

healthcare facilities.

Accomplishments:

• Received a bonus for exceptional customer service for 5 (five)

consecutive months.

• Received various awards and compliments from customers and

physicians.

HR Intern 2006 to 2009

Injured Workers’ Insurance Fund, Towson, Maryland

Created and updated spreadsheets reporting employee related data.

Assembled administrative packets for various departments. Provided

administrative support to 4 (four) Human Resource professionals within a

400-person organization. Updated Human Resource records and files.

Performed file audits. Managed projects using the Excel database.

Performed reference checks for potential vendors.

Accomplishments:

• Increased office organization by developing a more efficient filing system.

Result: Saved time when searching for documents, and made auditing files

easier.

Education

2006 to 2009

Mathematics Major

Towson University, Towson, Maryland

Advanced College Prep (Diploma received) 2002 to 2006

Western High School, Baltimore, Maryland

Available upon request.

References

Contact this candidate